0001677703-23-000011 | 10-K | XBRL Viewer

$ (219)

$ (59)

$ (109)

[1]	All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts.

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

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Amount after tax and reclassification adjustments of other comprehensive income (loss).

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Cash Flows from Operating Activities:

Consolidated Balance Sheets - USD ($) shares in Thousands, $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Assets
Cash and cash equivalents	$ 582	$ 415
Accounts receivable, net	630	699
Assets held for sale	0	184
Contract assets	171	154
Other current assets	242	228
Total current assets	1,625	1,680
Land, buildings and equipment, net	266	281
Operating lease right-of-use assets	197	231
Intangible assets, net	39	52
Goodwill	955	1,339
Other long-term assets	489	453
Total Assets	3,571	4,036
Liabilities and Equity
Current portion of long-term debt	35	30
Accounts payable	228	198
Accrued compensation and benefits costs	197	243
Unearned income	81	82
Liabilities held for sale	0	29
Other current liabilities	382	443
Total current liabilities	923	1,025
Long-term debt	1,277	1,383
Deferred taxes	83	75
Operating lease liabilities	160	184
Other long-term liabilities	69	95
Total Liabilities	2,512	2,762
Contingencies (See Note 16)
Series A convertible preferred stock	142	142
Common stock	2	2
Additional paid-in capital	3,924	3,910
Retained earnings (deficit)	(2,543)	(2,351)
Accumulated other comprehensive loss	(466)	(429)
Total Equity	917	1,132
Total Liabilities and Equity	$ 3,571	$ 4,036
Shares of common stock issued and outstanding (in shares)	218,348	215,381
Shares of Series A convertible preferred stock and outstanding (in shares)	120	120

Consolidated Statements of Cash Flows - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2022

Dec. 31, 2021

Dec. 31, 2020

Net Income (Loss)

$ (182)

$ (28)

$ (118)

Adjustments required to reconcile net loss to cash flows from operating activities:

Depreciation and amortization

230

352

459

Contract inducement amortization

Goodwill impairment

358

Write-off of implementation costs

Deferred income taxes

(21)

(Gain) loss from investments

(3)

Amortization of debt financing costs

Loss on extinguishment of debt

(Gain) loss on divestitures and sales of fixed assets, net

(165)

Stock-based compensation

Allowance for credit losses

Accounts receivable

(45)

(14)

Other current and long-term assets

(123)

(44)

(36)

Accounts payable and accrued compensation and benefits costs

(10)

Other current and long-term liabilities

(44)

(68)

(174)

Net change in income tax assets and liabilities

(11)

(4)

(8)

Net cash provided by (used in) operating activities

144

243

161

Cash Flows from Investing Activities:

Cost of additions to land, buildings and equipment

(92)

(80)

(76)

Cost of additions to internal use software

(61)

(67)

(63)

Proceeds from divestitures

326

Net cash provided by (used in) investing activities

173

(142)

(134)

Cash Flows from Financing Activities:

Proceeds from revolving credit facility

100

150

Payments on revolving credit facility

(100)

(150)

Proceeds from the issuance of debt, net

1,299

Payments on debt

(33)

(1,500)

(55)

Debt issuance costs

(9)

Premium on debt redemption

(2)

Payment of contingent consideration related to acquisition

(4)

Taxes paid for settlement of stock-based compensation

(1)

(10)

Dividends paid on preferred stock

(10)

Net cash provided by (used in) financing activities

(131)

(132)

(74)

Effect of exchange rate changes on cash, cash equivalents and restricted cash

(8)

(7)

Increase (decrease) in cash, cash equivalents and restricted cash

178

(38)

(47)

Cash, Cash Equivalents and Restricted Cash at Beginning of Period

420

^[1]

458

^[1]

505

Cash, Cash Equivalents and Restricted Cash at End of period

$ 598

$ 420

^[1]

$ 458

^[1]

[1]	Includes $16 million, $5 million and $8 million of restricted cash as of the years ended December 31, 2022, 2021 and 2020, respectively, that was included in Other current assets on their respective Consolidated Balance Sheets.

Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Restricted Cash [Abstract]
Restricted Cash, Current	$ 16	$ 5	$ 8

Consolidated Statements of Shareholders' Equity - USD ($)
$ in Millions

Total

Conduent Shareholders’ Equity

Common Stock

Additional Paid-in Capital

Retained Earnings

AOCL

Beginning Balance at Dec. 31, 2019

$ 1,300

$ 2

$ 3,890

$ (2,185)

$ (407)

^[1]

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends - preferred stock

(10)

Stock incentive plans, net

(9)

Net Loss

$ (118)

(118)

^[2]

^[1]

Ending Balance at Dec. 31, 2020

(109)

(118)

^[1]

1,190

3,899

(2,313)

(398)

^[1]

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends - preferred stock

(10)

Stock incentive plans, net

Net Loss

(28)

(31)

^[2]

(31)

^[1]

Ending Balance at Dec. 31, 2021

(59)

(28)

(31)

^[1]

1,132

3,910

(2,351)

(429)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends - preferred stock

(10)

Stock incentive plans, net

Net Loss

(182)

(37)

^[2]

(37)

^[1]

Ending Balance at Dec. 31, 2022

$ (219)

(219)

(182)

(37)

^[1]

$ 917

$ 2

$ 3,924

$ (2,543)

$ (466)

[1]	AOCL - Accumulated other comprehensive loss.
[2]	All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts.

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

Amount after tax and reclassification adjustments of other comprehensive income (loss).

Total of all stockholders' equity (deficit) items, net of receivables from officers, directors, owners, and affiliates of the entity which are attributable to the parent. The amount of the economic entity's stockholders' equity attributable to the parent excludes the amount of stockholders' equity which is allocable to that ownership interest in subsidiary equity which is not attributable to the parent (noncontrolling interest, minority interest). This excludes temporary equity and is sometimes called permanent equity.

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Revenue from Contract with Customer [Abstract]

Consolidated Statements of Shareholders' Equity (Parenthetical) - $ / shares	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Statement of Stockholders' Equity [Abstract]
Preferred stock, cash dividend (in dollars per share)	$ 80	$ 80	$ 80

Basis of Presentation and Summary of Significant Accounting Policies	12 Months Ended
	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation and Significant Accounting Policies	Basis of Presentation and Summary of Significant Accounting Policies References herein to “we,” “us,” “our,” the “Company” and “Conduent” refer to Conduent Incorporated and its consolidated subsidiaries unless the context suggests otherwise. Description of Business Conduent Incorporated is a New York corporation, organized in 2016. As a global technology-led business process solutions company, Conduent delivers mission-critical services and solutions on behalf of businesses and governments to create exceptional outcomes for our clients and the millions of people who count on them. Through people, process, expertise, analytics and automation, our services and solutions create value by elevating customer experiences, increasing efficiencies and reducing costs. Eighty percent of Fortune 100 companies and over 600 government and transportation agencies depend on us each day as their trusted partner to manage their business processes and end-user interactions. Basis of Presentation The Company's Consolidated Financial Statements included the historical basis of assets, liabilities, revenues and expenses of the individual businesses of the Company, including joint ventures and partnerships over which the Company has a controlling financial interest. The Company has prepared the Consolidated Financial Statements pursuant to the rules and regulations of the SEC. Certain reclassifications have been made to prior years' amounts to conform to the current year presentation. All intercompany transactions and balances have been eliminated. The Company has evaluated subsequent events through February 22, 2023. Conduent's common stock began trading on January 3, 2017, on the New York Stock Exchange, under the ticker "CNDT". In December 2019, Conduent changed the listing of its publicly traded common stock from the New York Stock Exchange to the Nasdaq Global Select Market (Nasdaq), where it remains listed under the ticker "CNDT". Use of Estimates The Company prepared the Consolidated Financial Statements using financial information available at the time of preparation, which requires it to make estimates and assumptions that affect the amounts reported. The Company's most significant estimates pertain to intangible assets, valuation of goodwill, contingencies and litigation and income taxes. These estimates are based on management's best knowledge of current events, historical experience, and on various other assumptions that are believed to be reasonable under the circumstances. As a result, actual results may be different from these estimates. As of December 31, 2022, the effects of global macroeconomic and geopolitical uncertainty, including COVID-19 pandemic related factors, on the Company's business, results of operations and financial condition continue to evolve. As a result, many of the Company's estimates and assumptions continue to require increased judgment and carry a higher degree of variability and volatility. As events continue to evolve and additional information becomes available, the Company's estimates may change materially in the future. New Accounting Standards The Company has considered all recent accounting standards issued, but not yet effective, and does not expect any to have a material impact on the Company's Consolidated Financial Statements. Recently Adopted Accounting Standards The Company did not adopt any new accounting standards in 2022 that had a material impact on its Consolidated Financial Statements. Summary of Accounting Policies Cash and Cash Equivalents Cash and cash equivalents consist of cash on hand, including money market funds and investments with original maturities of three months or less. Receivable Sales In 2022, 2021 and 2020, the Company sold certain accounts receivable and derecognized the corresponding receivable balance. Refer to Note 5 – Accounts Receivable, Net for more details on the Company's receivable sales. Assets/Liabilities Held for Sale The Company classifies assets as held for sale in the period when the following conditions are met: (i) management, having the authority to approve the action, commits to a plan to sell the asset (disposal group); (ii) the asset (disposal group) is available for immediate sale in its present condition subject only to terms that are usual and customary for sales of such assets (disposal group); (iii) an active program to locate a buyer and other actions required to complete the plan to sell the asset (disposal group) have been initiated; (iv) the sale of the asset (disposal group) is probable, and transfer of the asset (disposal group) is expected to qualify for recognition as a completed sale within one year, except if events or circumstances beyond our control extend the period of time required to sell the asset (disposal group) beyond one year; (v) the asset (disposal group) is being actively marketed for sale at a price that is reasonable in relation to its current fair value; and (vi) actions required to complete the plan indicate that it is unlikely that significant changes to the plan will be made or that the plan will be withdrawn. A long-lived asset (disposal group) that is classified as held for sale is initially measured at the lower of its carrying value or fair value less any costs to sell. Any loss resulting from this measurement is recognized in the period in which the held for sale criteria are met. Conversely, gains are not recognized on the sale of a long-lived asset (disposal group) until the date of sale. The fair value of a long-lived asset (disposal group) less any costs to sell is assessed each reporting period it remains classified as held for sale and any subsequent changes are reported as an adjustment to the carrying value of the asset (disposal group), as long as the new carrying value does not exceed the carrying value of the asset at the time it was initially classified as held for sale. On December 29, 2021, the Company signed a definitive agreement to sell its Midas Suite of Solutions (Midas business) to Symplr Software, Inc. This action was taken because of the Company's strategy to streamline its portfolio and its consideration of divestitures of select businesses to enhance shareholder and client value. As of December 31, 2021, the Company determined that this business met the conditions discussed above to be classified as held for sale. Refer to Note 4 – Assets/Liabilities Held for Sale and Divestiture for further discussion. Land, Buildings and Equipment Land, buildings and equipment are recorded at cost. Buildings and equipment are depreciated over their estimated useful lives. Leasehold improvements are depreciated over the shorter of the lease term or the estimated useful life. Significant improvements are capitalized and maintenance and repairs are expensed when incurred. Refer to Note 6 – Land, Buildings, Equipment and Software, Net for further discussion. Internal Use and Product Software Internal Use Software: The Company capitalizes direct costs associated with developing, purchasing or otherwise acquiring software for internal use and amortizes these costs on a straight-line basis over the expected useful life of the software, beginning when the software is implemented. Costs for upgrades and enhancements that will not result in additional functionality are expensed as incurred. Amounts incurred for Internal Use Software are included in Cash Flows from Investing Activities. Product Software: The Company also capitalizes certain costs related to the development of software solutions to be sold to its customers upon reaching technological feasibility. These costs are amortized on a straight-line basis over the estimated economic life of the software. Amounts incurred for Product Software are included in Cash Flows from Operating activities. The Company performs annual reviews to ensure that unamortized Product Software costs remain recoverable from estimated future operating profits (net realizable value). Costs to support or service licensed software are charged to Costs of services as incurred. Internal use and Product software are included in Other long-term assets on the Company's Consolidated Balance Sheets. Refer to Note 6 – Land, Buildings, Equipment and Software, Net for further information. Cloud Computing Arrangements The Company incurs costs to implement cloud computing arrangements that are hosted by third party vendors. Implementation costs associated with cloud computing arrangements are capitalized when incurred during the application development phase. Amortization is calculated on a straight-line basis over the contractual term of the cloud computing arrangement, which includes renewal options that are reasonably certain to be exercised. Capitalized amounts related to such arrangements are recorded within Other current assets and Other long-term assets in the Consolidated Balance Sheets. The amortization expense and the associated hosting fees are included in Cost of services and Selling, general and administrative expenses, depending on the nature of the underlying use of the cloud computing arrangement, in the Company’s Consolidated Statements of Income (Loss). In the fourth quarter of 2021, the Company wrote-off approximately $28 million of previously capitalized implementation costs. There were no such write-offs in either 2022 or 2020. Refer to Note 6 – Land, Buildings, Equipment and Software, Net for further information. Leases The Company determines if an arrangement is a lease at the inception of the contract and whether that lease meets the classification criteria of a finance or operating lease. The Company has operating and finance leases for real estate and equipment. Operating leases are included in Operating lease ROU assets, Other current liabilities, and Operating lease liabilities in the Company's Consolidated Balance Sheets. Finance leases are included in Land, buildings and equipment, net, Current portion of long-term debt, and Long-term debt in the Company's Consolidated Balance Sheets. ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the Company's obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the commencement date based on the net present value of lease payments over the lease term using the Company’s incremental borrowing rates as the Company's leases generally do not provide an implicit rate. The incremental borrowing rate represents an estimate of the interest rate that the Company would incur at lease commencement to borrow an amount equal to the lease payments on a collateralized basis over the term of a lease within a particular currency environment. The Company's lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option based on economic factors. The Company recognizes operating fixed lease expense and finance lease depreciation on a straight-line basis over the lease term. Variable lease expense is recognized in the period in which the obligation for those payments is incurred. Leases with an initial term of one year or less are expensed on a straight-line basis over the lease term. The Company accounts for lease and non-lease components separately for its equipment leases, based on the estimated standalone price of each component, and combines lease and non-lease components for its real estate leases. Refer to Note 7 – Leases for further information. Contingencies and Litigation The Company is currently involved in various claims and legal proceedings. At least quarterly, it reviews the status of each significant matter and assesses its potential financial exposure considering all available information including, but not limited to, the impact of negotiations, settlements, rulings, advice of legal counsel and other updated information and events pertaining to a particular matter. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, the Company accrues a liability for the estimated loss. The estimated losses are recorded within Litigation settlements (recoveries), net in the Company's income statement. Significant judgment is required in both the determination of probability and the determination as to whether an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time. As additional information becomes available, the Company reassesses the potential liability related to pending claims and litigation and may revise its estimates. These revisions in the estimates of the potential liabilities could have a material impact on the results of operations and financial position. The Company's policy is to expense legal defense costs related to such matters as incurred. These costs are recorded within Selling, general and administrative expenses in the Company's income statement. Any insurance recoveries for litigation settlements and defense costs are recorded when such recoveries are deemed probable and collectability is reasonably assured. Such recoveries are recorded in the same financial statement line as the related costs to which the recoveries relate. Refer to Note 16 – Contingencies and Litigation to the Condensed Consolidated Financial Statements for additional information regarding loss contingencies. Goodwill For acquired businesses, the Company records the acquired assets and assumed liabilities based on their relative fair values at the date of acquisitions (commonly referred to as the purchase price allocation). Goodwill represents the excess of the purchase price paid in excess of the fair value of net tangible and intangible assets acquired. For the Company’s business acquisitions, the purchase price is allocated to identifiable intangible assets separate from goodwill if they are from contractual or other legal rights, or if they could be separated from the acquired business and sold, transferred, licensed, rented or exchanged. The Company tests goodwill for impairment annually or more frequently if an event or change in circumstances indicate the asset may be impaired. Impairment testing for goodwill is done at the reporting unit level. Goodwill is tested for impairment using a qualitative and/or quantitative assessment. For the quantitative assessment, the Company determines the fair value of its reporting units utilizing a combination of both an Income Approach and a Market Approach. The Income Approach utilizes a discounted cash flow analysis based upon the forecasted future business results of its reporting units. The Market Approach utilizes the guideline public company method. If the fair value of a reporting unit is less than its carrying amount, an impairment charge would be recognized for the amount by which the carrying amount exceeds the reporting unit's fair value, not to exceed the total amount of goodwill allocated to the reporting unit. Refer to Note 8 – Goodwill and Intangible Assets, Net for further information. Other Intangible Assets Other intangible assets primarily consist of assets acquired through business combinations, primarily installed customer base. Other intangible assets are amortized on a straight-line basis over their estimated economic lives unless impairment is identified. Refer to Note 8 – Goodwill and Intangible Assets, Net for further information. Impairment of Long-Lived Assets The Company reviews the recoverability of its long-lived assets, including buildings, equipment, internal use software, product software, right-of-use assets and other intangible assets, when events or changes in circumstances occur that indicate that the carrying value of the asset may not be recoverable. The assessment of possible impairment is based on the Company's ability to recover the carrying value of the asset from the expected future cash flows (undiscounted and without interest charges) of the related operations. If these cash flows are less than the carrying value of such asset, an impairment loss is recognized for the difference between estimated fair value and carrying value. The Company's primary measure of fair value is based on forecasted cash flows. Income Taxes The Company accounts for income taxes under the asset and liability method. Deferred tax assets and liabilities are based on differences between U.S. GAAP reporting and tax bases of assets or liabilities and based on current tax laws, regulations and rates. The recognition of deferred tax assets requires an assessment to determine the realization of such assets. Management establishes valuation allowances on deferred tax assets when it is determined “more-likely-than-not” that some portion or all of the deferred tax assets may not be realized. Management considers positive and negative evidence in evaluating the ability of the Company to realize its deferred tax assets, including its historical results and forecasts of future ability to realize its deferred tax assets, including projected future taxable income, the expected timing of the reversals of existing temporary differences and tax planning strategies. The Company is subject to ongoing tax examinations and assessments in various jurisdictions. The Company has unrecognized tax benefits for uncertain tax positions. The Company follows U.S. GAAP which prescribes a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. The Company's ongoing assessments of the more-likely-than-not outcomes of the examinations and related tax positions require judgment and can materially increase or decrease its effective tax rate, as well as impact its operating results. On December 22, 2017, the U.S. enacted the Tax Cuts and Jobs Act (Tax Reform). The Tax Reform includes a tax on global intangible low-taxed income (“GILTI”), which imposes a U.S. tax on certain income earned by the Company’s foreign subsidiaries. The Company elected to treat the tax on GILTI as a period cost when incurred and therefore, no deferred taxes for GILTI were recognized for the year ended December 31, 2022. Refer to Note 15 – Income Taxes for further discussion. Foreign Currency Translation and Re-measurement The functional currency for most foreign operations is the local currency. Net assets are translated at current rates of exchange and income, expense and cash flow items are translated at average exchange rates for the applicable period. The translation adjustments are recorded in Accumulated other comprehensive loss. The U.S. Dollar is used as the functional currency for certain foreign subsidiaries that conduct their business in U.S. Dollars. A combination of current and historical exchange rates is used in re-measuring the local currency transactions of these subsidiaries and the resulting exchange adjustments are recorded in Currency (gains) and losses within Other (income) expenses, net together with other foreign currency re-measurements. Revenue Recognition The Company recognizes revenue when control of the promised goods or services is transferred to its customers, in an amount that reflects the consideration that the Company expects to receive in exchange for those goods or services. The Company's contracts with customers often include promises to transfer multiple products and services to a customer. Determining whether products and services are considered distinct performance obligations that should be accounted for separately, versus together, may require judgment. Typically, the Company’s contracts include performance obligation(s) to stand-ready on a daily or monthly basis to provide services to the customers. Under a stand-ready obligation, the evaluation of the nature of our performance obligation is focused on each time increment rather than the underlying activities. Accordingly, the promise to stand-ready is accounted for as a single-series performance obligation. Once the Company determines the performance obligations, the Company determines the transaction price, which is based on fixed and/or variable consideration. Typical forms of variable consideration include variable pricing based on the number of transactions processed or usage-based pricing arrangements. Variable consideration is also present in the form of volume discounts, tiered and declining pricing, penalties for service level agreements, performance bonuses and credits. In circumstances where the Company meets certain requirements to allocate variable consideration to a distinct service within a series of related services, it allocates variable consideration to each distinct period of service within the series. In limited circumstances, if the Company does not meet those requirements, it includes an estimate of variable consideration in the transaction price to the extent it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty is resolved. For contracts with multiple performance obligations, the transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. The Company generally determines standalone selling prices based on the prices charged to customers or by using expected cost plus a reasonable margin. The Company typically satisfies its performance obligations over time as the services are provided. A time-elapsed output method is used to measure progress because the nature of the Company’s promise is a stand-ready service and efforts are expended evenly throughout the period. In limited circumstances, such as contracts for implementation or development projects, the Company also uses a cost-to-cost based input method. The Company has determined that the above methods provide a faithful depiction of the transfer of services to the customer. Estimates of revenue expected to be recognized in future periods exclude unexercised customer options to purchase additional services that do not represent material rights to the customer. Customer options that do not represent a material right are only accounted for when the customer exercises its option to purchase additional goods or services. The Company recognizes revenue for non-refundable upfront implementation fees on a straight-line basis over the period between the initiation of the services through the end of the contract term. When more than one party is involved in providing services to a customer, the Company evaluates whether it is the principal, and reports revenue on a gross basis, or an agent, and reports revenue on a net basis. In this assessment, the Company considers the following: if it obtains control of the specified services before they are transferred to the customer; is primarily responsible for fulfillment and inventory risk; and has discretion in establishing price. The Company reports revenue net of any revenue-based taxes assessed by governmental authorities that are imposed on and concurrent with specific revenue-producing transactions. The primary revenue-based taxes are sales tax and value-added tax (VAT). The Company's payment terms vary by type of services offered. The time between invoicing and when payment is due is not significant. For certain services and customer types, the Company requires payment before services are rendered. From time to time, the Company's contracts are modified to account for additions or changes to existing performance obligations. The Company's contract modifications related to stand-ready performance obligations are generally accounted for prospectively. Refer to Note 2 – Revenue for further discussion.

Revenue

12 Months Ended

Dec. 31, 2022

Revenue

Disaggregation of Revenue

During the first quarter of 2022, certain clients were reclassified from the Government segment to the Commercial segment. Additionally, revenue for the Midas business divested in the first quarter of 2022 has been reclassified from the Commercial segment to the Divestitures segment. These changes have no impact on the timing of revenue recognition. All prior periods presented have been revised to reflect these changes.

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 3 – Segment Reporting for additional information on the Company's reportable segments.


	Year Ended December 31,
(in millions)	2022		2021		2020
Commercial:
Customer experience management	$	636	$	629	$	648
Business operations solutions	553		567		566
Healthcare claims and administration solutions	368		367		361
Human capital solutions	435		454		529
Total Commercial	1,992		2,017		2,104
Government:
Government healthcare solutions	589		576		603
Government services solutions	561		731		665
Total Government	1,150		1,307		1,268
Transportation:
Road usage charging & management solutions	328		327		318
Transit solutions	226		262		248
Curbside management solutions	85		82		72
Public safety solutions	62		67		73
Commercial vehicles	8		8		8
Total Transportation	709		746		719
Other:
Divestitures	7		70		72

Total Other	7		70		72
Total Consolidated Revenue	$	3,858	$	4,140	$	4,163

Timing of Revenue Recognition:
Point in time	$	115	$	111	$	110
Over time	3,743		4,029		4,053
Total Revenue	$	3,858	$	4,140	$	4,163

The Company's contracts with customers are broadly similar in nature throughout the Company's major service offerings. The following is a description of the major service offerings:

Customer Experience Management: The Company delivers a full range of omni-channel customer contact services and customer communications, including customer care, technical support, loyalty management, and outbound and inbound sales. The Company creates better experiences across the customer lifecycle through a variety of channels including social media, chat, email, voice and virtual agent to help customers where and how they want to engage.

Business Operations Solutions: The Company helps its clients transform business processes and drive efficiency, automation and scale across essential business functions. The Company streamlines mission-critical operations through its deep industry experience, understanding of its clients’ operations and the latest technology solutions, to reduce costs, improve security and accuracy and enable revenue growth, while enhancing the end-user experience. The Company's portfolio of solutions spans automated document and data management, payments processing, finance, accounting, and procurement and financial industry solutions.

Healthcare Claims and Administration Solutions: The Company delivers administration, clinical support, bill review and medical management solutions across the health ecosystem to reduce costs, increase compliance and enhance utilization, while improving health outcomes and experience for members and patients. The Company's solutions span: trials, sales, access, and adherence to pharmaceutical clients; medical bill review, claim processing, care integration, subrogation and payment integrity solutions to managed care companies; and workers compensation medical bill review, intake mailroom/data capture and medical management services to claims payers and third-party administrators.

Human Capital Solutions: The Company provides services to support its clients' employees at all stages of their employment from on-boarding through retirement. The Company's solutions span Health Savings Account

Solutions, Benefits Administration Solutions, Human Resources (HR) and Payroll Solutions, and Learning Solutions. On behalf of global organizations and governments, the Company delivers mission-critical, technology-led HR services and solutions that improve business processes across the employee journey to maximize business performance, while increasing employee satisfaction, engagement, and overall well-being. These solutions span health, benefits, payroll, onboarding and learning administration, annual enrollment, wealth and retirement, HR, talent, and workforce management.

Government Healthcare Solutions: The Company provides mission-critical program administration solutions for State Medicaid and federally-funded healthcare programs. The Company's services include a range of innovative solutions such as Medicaid management, provider services, Medicaid business intelligence, pharmacy benefits management, eligibility and enrollment support, customer contact services, application processing, premium billing, and case management solutions.

Government Services Solutions: The Company is a leader in government payment disbursements for federally sponsored programs including Supplemental Nutrition Assistance Program (SNAP), and Women, Infant and Children (WIC) as well as government-initiated cash disbursements including child support and Unemployment Insurance (UI). The Company also offers a broad set of child support services predominately to State Disbursement Units (SDUs), including processing and distributing payment, child support payment cards, childcare credentialing, and case management, among others, to help states comply with federal standards.

Road Usage Charging & Management Services: The Company's electronic tolling, urban congestion management and mileage-based user solutions help its clients get travelers to where they need to go while generating revenue for infrastructure improvements. The Company's solutions include vehicle passenger detection systems, electronic toll collection, automated license plate recognition and congestion management solutions.

Transit Solutions: For train, bus, subway, metro and other transit travelers, the Company helps make journeys more personalized and convenient while increasing capacity and profitability for authorities and agencies. The Company combines fare collection and intelligent mobility to provide clients with the added efficiency of a single point of management for all transit solutions.

Curbside Management Solutions: The Company delivers intelligent curbside management systems that simplify parking programs and deliver convenient and hassle-free experiences for drivers. The Company's curbside solutions include citation and permit administration, parking enforcement and curbside demand management.

Public Safety Solutions: The Company provides data analytics, automated photo enforcement and other public safety solutions to make streets and communities safer. Photo enforcement systems include red light, fixed and mobile speed, school bus, work zone, school zone, bus lane, high occupancy and other forms of photo enforcement systems.

Commercial Vehicles: The Company provides computer-aided dispatch/automatic vehicle location technology to help clients manage their fleet operations.

Contract Balances

The Company receives payments from customers based upon contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are the Company’s rights to consideration for services provided when the right is conditioned on something other than passage of time (for example, meeting a milestone for the right to bill under the cost-to-cost measure of progress). Contract assets are transferred to Accounts receivable, net when the rights to consideration become unconditional. Unearned income includes payments received in advance of performance under the contract, which are realized when the associated revenue is recognized under the contract.

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:


(in millions)	December 31, 2022		December 31, 2021
Contract Assets (Unearned Income)
Current contract assets	$	171	$	154
Long-term contract assets(1)	12		8
Current unearned income	(81)		(82)
Long-term unearned income(2)	(42)		(48)
Net Contract Assets	$	60	$	32
Accounts receivable, net	$	630	$	699

__________

(1)Presented in Other long-term assets in the Consolidated Balance Sheets

(2)Presented in Other long-term liabilities in the Consolidated Balance Sheets

Revenues of $76 million and $107 million were recognized during the years ended December 31, 2022 and 2021, respectively, related to the Company's unearned income at December 31, 2021 and December 31, 2020. Additionally, the Company recognized $7 million of revenue related to the unearned income of the divested Midas business for the year ended December 31, 2022. Such amount was included in Liabilities Held for Sale on the December 31, 2021 consolidated balance sheet. The Company had no material asset impairment charges related to contract assets for the year ended December 31, 2022.

Transaction Price Allocated to the Remaining Performance Obligations

Estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially satisfied at December 31, 2022, was approximately $1.1 billion. The Company expects to recognize approximately 75% of this revenue over the next 2 years and the remainder thereafter.

Costs to Obtain and Fulfill a Contract

The Company capitalizes commission expenses paid to internal sales personnel that are incremental to obtaining customer contracts. The net book value of these costs, which was $24 million and $25 million as of December 31, 2022 and 2021, respectively, are included in Other long-term assets. The judgments made in determining the amount of costs incurred include whether the commissions are incremental and directly related to a successful acquisition of a customer contract. These costs are amortized in Depreciation and amortization over the term of the contract or the estimated life of the customer relationship if renewals are expected and the renewal commission is not commensurate with the initial commission. The Company expenses sales commissions when incurred if the amortization period of the sales commission is one year or less.

In addition, the Company may provide inducement payments to secure customer contracts. These inducement payments are capitalized and amortized as a reduction of revenue over the term of the customer contract. The net book value of these costs totaled $28 million and $19 million as of December 31, 2022 and 2021, respectively, and are included in Other long-term assets.

Also, the Company capitalizes costs incurred to fulfill its contracts that (i) relate directly to the contract, (ii) are expected to generate resources that will be used to satisfy the Company’s performance obligation under the contract and (iii) are expected to be recovered through revenue generated under the contract. The net book value of these costs, which comprise set-up/transition activities, was $30 million and $29 million as of December 31, 2022 and 2021, respectively, and are classified in Other long-term assets. Contract fulfillment costs are expensed to Depreciation and amortization as the Company satisfies its performance obligations by transferring the service to the customer. These costs are amortized on a systematic basis over the expected period of benefit.

These costs are periodically reviewed for impairment.

The amortization of costs incurred to obtain and fulfill a contract, excluding contract inducements, for the years ended December 31, 2022, 2021 and 2020, were $34 million, $39 million and $41 million, respectively.

The expected amortization expense for the next five years and thereafter for these costs to obtain and fulfill a contract is as follows:


2023		2024		2025		2026		2027		Thereafter
$	27	$	15	$	11	$	8	$	5	$	16

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

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Segment Reporting

12 Months Ended

Dec. 31, 2022

Segment Reporting [Abstract]

Segment Reporting

The Company's reportable segments correspond to how it organizes and manages the business, as defined by the Company's Chief Executive Officer, who is also its Chief Operating Decision Maker (CODM), and are aligned to the industries in which the Company's clients operate. The Company's segments involve the delivery of business process services and include service arrangements where it manages a customer's business activity or process.

In the first quarter of 2022, the Company realigned certain clients between reportable segments to reflect how the Company currently manages its business. Certain clients were reclassified from the Government reportable segment to the Commercial reportable segment to align with a product view of the business. Additionally, in the first quarter of 2022, in order to provide greater visibility into the profitability of the Company's segments, certain real estate costs that were previously included in Unallocated Costs have been allocated to each of the reportable segments.

As described in Note 4 – Assets/Liabilities Held for Sale and Divestiture, the Company sold its Midas Suite of patient safety, quality and advanced analytics solutions (Midas business) to a third party in the first quarter of 2022. Accordingly, the results of this disposed business, which had previously been reported in the Commercial segment have been reclassified to the Divestitures segment.

All prior periods presented have been recast to reflect these changes.

The Company's financial performance is based on Segment Profit/(Loss) for its three reportable segments (Commercial, Government and Transportation), Other and Unallocated Costs. The Company's CODM does not evaluate operating segments using discrete asset information.

•Commercial: The Commercial segment provides business process services and customized solutions to clients in a variety of commercial industries. Across the Commercial segment, the Company operates on its clients’ behalf to deliver mission-critical solutions and services to reduce costs, improve efficiencies and enable revenue growth for the Company's clients and their consumers and employees.

•Government: The Government segment provides government-centric business process services to U.S. federal, state and local and foreign governments for public assistance, health services, program administration, transaction processing and payment services. The solutions in this segment help governments respond to changing rules for eligibility and increasing citizen expectations.

•Transportation: The Transportation segment provides systems, support, and revenue-generating solutions, to government transportation agency clients. The Company delivers mission-critical public safety, mobility and digital payment solutions that streamline operations, increase revenue and reduce congestion while creating safe, seamless travel experiences for consumers and have a positive impact on the environment.

Other includes the Company's divestitures and the Student Loan business, which the Company exited in the third quarter of 2018.

Unallocated Costs includes IT infrastructure costs that are shared by multiple reportable segments, enterprise application costs and certain corporate overhead expenses not directly attributable or allocated to the reportable segments.

Selected financial information for the Company's reportable segments was as follows:


	Year Ended December 31,
(in millions)	Commercial		Government		Transportation		Other				Unallocated Costs		Total
2022							Divestitures		Other
Revenue	$	1,992	$	1,150	$	709	$	7	$	—	$	—	$	3,858
Segment profit (loss)	$	124	$	294	$	49	$	2	$	—	$	(293)	$	176

2021
Revenue	$	2,017	$	1,307	$	746	$	70	$	—	$	—	$	4,140
Segment profit (loss)	$	95	$	409	$	72	$	32	$	1	$	(372)	$	237

2020
Revenue	$	2,104	$	1,268	$	719	$	72	$	—	$	—	$	4,163
Segment profit (loss)	$	98	$	375	$	82	$	33	$	9	$	(332)	$	265

The following is a reconciliation of segment profit (loss) to income (loss) before income taxes:


(in millions)	Year Ended December 31,
Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss)	2022		2021		2020
Income (Loss) Before Income Taxes	$	(127)	$	(25)	$	(139)
Reconciling items:
Amortization of acquired intangible assets	13		135		239
Restructuring and related costs	39		45		67
Interest expense	84		55		60
Loss on extinguishment of debt	—		15		—
Goodwill impairment	358		—		—
(Gain) loss on divestitures and transaction costs, net	(158)		3		17
Litigation settlements (recoveries), net	(32)		3		20
Other (income) expenses, net	(1)		6		1
Segment Profit (Loss)	$	176	$	237	$	265

Refer to Note 2 – Revenue for additional information on disaggregated revenues of the reportable segments.

Geographic area data is based upon the location of the subsidiary reporting the revenue or long-lived assets and is as follows for each of the years ended December 31:


	Revenues						Long-Lived Assets (1)
(in millions)	2022		2021		2020		2022		2021
United States	$	3,473	$	3,712	$	3,748	$	638	$	651
Europe	328		368		357		39		39
Other areas	57		60		58		86		96
Total Revenues and Long-Lived Assets	$	3,858	$	4,140	$	4,163	$	763	$	786

__________

(1)Long-lived assets are comprised of (i) Land, buildings and equipment, net, (ii) Internal use software, net, (iii) Product software, net and (iv) Operating lease right-of-use assets.

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

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Property, Plant and Equipment [Abstract]

Assets/Liabilities Held for Sale and Divestiture	12 Months Ended
Assets/Liabilities Held for Sale and Divestiture	Dec. 31, 2022
Discontinued Operations and Disposal Groups [Abstract]
Assets/Liabilities Held for Sale and Divestiture	Assets/Liabilities Held for Sale and Divestiture Assets/Liabilities Held for Sale As of December 31, 2021, the sale of the Midas business to Symplr Software, Inc. had not yet closed. Accordingly, the assets and liabilities of this portfolio, collectively referred to as the Disposal Group, were reclassified as held for sale and measured at the lower of carrying value or fair value less costs to sell. As described below, the sale closed in the first quarter of 2022 and the assets and liabilities held for sale have been removed from the Company's Consolidated Balance Sheets. Divestiture On February 8, 2022, the Company completed the sale of its Midas business to Symplr Software, Inc. The Company received $322 million of cash consideration for this divestiture. The divestiture generated a pre-tax gain of $166 million, which is included in (Gain) loss on divestitures and transaction costs, net. The Company recorded approximately $62 million of income taxes in connection with the divestiture. The revenue generated by this business was $7 million, $70 million and $72 million for the years ended December 31, 2022, 2021 and 2020, respectively.

Accounts Receivables, Net	12 Months Ended
Accounts Receivables, Net	Dec. 31, 2022
Receivables [Abstract]
Accounts Receivables, Net	Accounts Receivable, Net The Accounts receivable, net balance of $630 million and $699 million at December 31, 2022 and 2021, respectively, included allowance for credit losses of $0 million and $0 million at December 31, 2022 and 2021, respectively. The Company enters into factoring agreements in the normal course of business as part of our cash and liquidity management, to sell certain accounts receivable without recourse to third-party financial institutions. During the third quarter of 2022, the Company replaced its previously outstanding factoring agreements with an agreement with a new third-party financial institution with substantially equivalent terms. The transactions under this agreement are treated as a sale and are accounted for as a reduction in accounts receivable because the agreement transfers effective control over, and risk related to, the receivables to the buyers. Cash proceeds from this arrangement are included in cash flow from operating activities in the Consolidated Statements of Cash Flows. Accounts receivable sales for the years ended December 31, 2022 and 2021 were $507 million and $422 million, respectively.

Land, Buildings, Equipment and Software, Net

12 Months Ended

Dec. 31, 2022

Land, Buildings, Equipment and Software, Net

Land, buildings and equipment, net was as follows:


	Estimated Useful Lives	December 31,
(in millions except as noted)	(Years)	2022		2021
Land		$	1	$	1
Building and building equipment	25 to 50	7		7
Leasehold improvements	Varies	236		250
IT, other equipment and office furniture	3 to 15	896		883
Other	4 to 20	3		3
Construction in progress		39		49
Subtotal		1,182		1,193
Accumulated depreciation		(916)		(912)
Land, Buildings and Equipment, Net		$	266	$	281

Depreciation expense for the years ended December 31, 2022, 2021 and 2020 was $111 million, $116 million and $125 million, respectively.

Internal Use and Product Software

Internal use and Product software are included in Other long-term assets on the Company's Consolidated Balance Sheets. Additions to Internal use and Product software as well as year-end balances for these assets were as follows:


(in millions)	Year Ended December 31,
Additions to:	2022		2021		2020
Internal use software	$	61	$	65	$	63
Product software	39		45		36


	December 31,
(in millions)	2022		2021
Internal use software, at cost	$	621	$	563
Accumulated amortization	(432)		(382)
Internal use software, net	$	189	$	181

Product software, at cost	$	207	$	171
Accumulated amortization	(97)		(78)
Product software, net	$	110	$	93

Useful lives of our Internal use and Product software generally vary from one to seven years. Amortization expense for Internal use and Product software for the years ended December 31, 2022, 2021 and 2020 was $71 million, $62 million and $54 million, respectively.

Cloud Computing Arrangements

Cloud computing implementation costs are included in Other current assets and Other long-term assets on the Company's Consolidated Balance Sheets. Additions to Cloud computing implementation costs as well as year-end balances for these assets were as follows:


(in millions)	Year Ended December 31,
Additions to:	2022		2021		2020
Cloud computing implementation costs	$	1	$	6	$	3


(in millions)	December 31,
Capitalized Costs, Net	2022		2021
Cloud computing implementation costs, at cost	$	54	$	53
Impairment charges	—		(28)
Accumulated impairment charges	(28)		—
Accumulated amortization	(17)		(11)
Cloud computing implementation costs, net(1)	$	9	$	14

__________

(1)Refer to Note 10 – Supplementary Financial Information for additional information on the current and long-term portions of this asset.

Useful lives of Cloud computing implementation costs are three to five years. Amortization expense for Cloud computing implementation costs for the years ended December 31, 2022, 2021 and 2020 were $6 million, $2 million and $4 million, respectively. As a result of the Company’s decision in the fourth quarter of 2021 to abandon an internal project, the Company wrote-off $28 million of its previously capitalized implementation costs. Additionally, in connection with the abandonment of this project, the Company accrued $4 million of charges related to remaining hosting fees that would have continued to be incurred without any economic benefit. The write-off and remaining hosting fee charges are included in Selling, general and administrative on the Consolidated Statements of Income (Loss).

Leases

12 Months Ended

Dec. 31, 2022

Leases [Abstract]

Leases

The Company has entered into non-cancelable operating and finance leases primarily for office space and equipment with lease terms that range from less than one year to 21 years.

The components of lease costs were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Finance Lease Costs:
Amortization of right of use assets	$	10	$	10	$	8
Interest on lease liabilities	1		1		1
Total Finance Lease Costs	$	11	$	11	$	9
Operating lease costs:
Base rent	$	79	$	85	$	95
Short-term lease costs	4		4		5
Variable lease costs(1)	24		23		26
Sublease income	(1)		(1)		(3)
Total Operating Lease Costs	$	106	$	111	$	123

__________

(1)Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases.

Supplemental cash flow information related to leases was as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Cash paid for the amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	93	$	99	$	117
Operating cash flows from finance leases	1		1		1
Total Cash Flow from Operating Activities	$	94	$	100	$	118

Financing cash flow from finance leases	$	10	$	9	$	11

Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations:
Operating leases	$	43	$	68	$	73
Finance leases	$	14	$	5	$	14

Supplemental balance sheet information related to leases was as follows:


	December 31,
(in millions)	2022		2021
Operating lease assets:
Operating lease right-of-use assets	$	197	$	231
Operating lease liabilities:
Other current liabilities	$	57	$	71
Operating lease liabilities	160		184
Total Operating Lease Liabilities	$	217	$	255

Finance lease assets:
Land, buildings and equipment, net	$	19	$	17
Finance lease liabilities:
Current portion of long-term debt	$	10	$	8
Long-term debt	10		8
Total Finance Lease Liabilities	$	20	$	16

The weighted average discount rates and weighted average remaining lease terms for operating and finance leases as of December 31, 2022 and 2021 were as follows:


	December 31, 2022				December 31, 2021
	Operating Leases		Finance Leases		Operating Leases		Finance Leases
Weighted average discount rates	6.3	%	7.0	%	5.8	%	5.0	%
Weighted average remaining lease term (in years)	4		2		5		3

Maturities of operating and finance lease liabilities as of December 31, 2022 were as follows:


	December 31, 2022
(in millions)	Operating Lease Payments		Finance Lease Payments
2023	$	68	$	11
2024	56		6
2025	46		2
2026	35		1
2027	25		1
Thereafter	20		—
Total undiscounted lease payments	250		21
Less imputed interest	33		1
Present value of lease liabilities	$	217	$	20

As of December 31, 2022, the Company had entered into additional operating lease agreements for real estate and equipment totaling $4 million and an additional finance lease agreement for equipment of $5 million, which have not commenced and have not been recognized on the Company's Consolidated Balance Sheet. The leases are expected to commence in 2023 with average lease terms of 4 years and 5 years, respectively.

Leases

The Company has entered into non-cancelable operating and finance leases primarily for office space and equipment with lease terms that range from less than one year to 21 years.

The components of lease costs were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Finance Lease Costs:
Amortization of right of use assets	$	10	$	10	$	8
Interest on lease liabilities	1		1		1
Total Finance Lease Costs	$	11	$	11	$	9
Operating lease costs:
Base rent	$	79	$	85	$	95
Short-term lease costs	4		4		5
Variable lease costs(1)	24		23		26
Sublease income	(1)		(1)		(3)
Total Operating Lease Costs	$	106	$	111	$	123

__________

(1)Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases.

Supplemental cash flow information related to leases was as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Cash paid for the amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	93	$	99	$	117
Operating cash flows from finance leases	1		1		1
Total Cash Flow from Operating Activities	$	94	$	100	$	118

Financing cash flow from finance leases	$	10	$	9	$	11

Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations:
Operating leases	$	43	$	68	$	73
Finance leases	$	14	$	5	$	14

Supplemental balance sheet information related to leases was as follows:


	December 31,
(in millions)	2022		2021
Operating lease assets:
Operating lease right-of-use assets	$	197	$	231
Operating lease liabilities:
Other current liabilities	$	57	$	71
Operating lease liabilities	160		184
Total Operating Lease Liabilities	$	217	$	255

Finance lease assets:
Land, buildings and equipment, net	$	19	$	17
Finance lease liabilities:
Current portion of long-term debt	$	10	$	8
Long-term debt	10		8
Total Finance Lease Liabilities	$	20	$	16

The weighted average discount rates and weighted average remaining lease terms for operating and finance leases as of December 31, 2022 and 2021 were as follows:


	December 31, 2022				December 31, 2021
	Operating Leases		Finance Leases		Operating Leases		Finance Leases
Weighted average discount rates	6.3	%	7.0	%	5.8	%	5.0	%
Weighted average remaining lease term (in years)	4		2		5		3

Maturities of operating and finance lease liabilities as of December 31, 2022 were as follows:


	December 31, 2022
(in millions)	Operating Lease Payments		Finance Lease Payments
2023	$	68	$	11
2024	56		6
2025	46		2
2026	35		1
2027	25		1
Thereafter	20		—
Total undiscounted lease payments	250		21
Less imputed interest	33		1
Present value of lease liabilities	$	217	$	20

Goodwill and Intangible Assets, Net

12 Months Ended

Dec. 31, 2022

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Intangible Assets, Net

Goodwill

The following table presents the changes in the carrying amount of goodwill, by reportable segment:


(in millions)	Commercial		Government		Transportation		Total
Balance at December 31, 2020	$	837	$	623	$	68	$	1,528
Foreign currency translation	(14)		(6)		(7)		(27)


Assets Held For Sale	(162)		—		—		(162)

Balance at December 31, 2021	$	661	$	617	$	61	$	1,339
Foreign currency translation	(20)		(2)		(4)		(26)

Impairment	(358)		—		—		(358)

Transfer of goodwill between segments	4		(4)		—		—
Balance at December 31, 2022	$	287	$	611	$	57	$	955

Gross goodwill	$	2,198	$	1,365	$	637	$	4,200
Accumulated impairment	(1,911)		(754)		(580)		(3,245)
Balance at December 31, 2022	$	287	$	611	$	57	$	955

As of January 1, 2022, the Company underwent an internal reorganization in its Commercial reportable segment resulting in the previous four Commercial operating segments being combined into one single operating segment and reporting unit, led by a single segment manager.

The Company considered the reorganization in the first quarter of 2022 a triggering event and performed an interim qualitative goodwill impairment assessment of the reporting units before and after the reorganization and concluded no impairment existed at the time of the change.

Additionally, as part of the reorganization in the first quarter of 2022, certain clients were reassigned from the Government reportable segment to the Commercial reportable segment. This change resulted in less than 1% of goodwill being reallocated between the reporting units within the two reportable segments.

The Company performed its annual goodwill impairment test as of October 1, 2022. This testing did not identify any goodwill impairment and, accordingly, no impairment charge was recorded.

Impairment Charge

After completing the annual impairment test, the Commercial reporting unit experienced lower than expected new customer contract signings (all subsequent to November 1, 2022), and an unexpected softening of the future business pipeline for certain solutions. Management believed these were driven by macroeconomic conditions present in the fourth quarter of 2022. The combination of these factors led management, in December 2022, to review the Commercial reporting unit and further evaluate the portfolio. These factors triggered the need for management to perform a goodwill impairment assessment for this reporting unit as of December 31, 2022, which resulted in a pre-tax impairment charge of $358 million.

The fair values of the goodwill impairment charge were estimated based on a determination of the implied fair value of goodwill, leveraging the results from the Income Approach and Market Approach, and are designated as level 3 of the fair value hierarchy.

In connection with the Commercial reporting unit impairment assessment, the Company first performed a recoverability assessment of long-lived assets and concluded that such assets were not impaired.

Intangible Assets, Net

Net intangible assets were $39 million at December 31, 2022 of which $37 million, $2 million and $0 million relate to the Company's Commercial, Government and Transportation segments, respectively. Intangible assets were comprised exclusively of Customer relationships as follows:


		December 31, 2022						December 31, 2021
(in millions, except years)	Weighted Average Amortization	Gross Carrying Amount		Accumulated Amortization		Net Amount		Gross Carrying Amount		Accumulated Amortization		Net Amount


Total Intangible Assets	14 years	$	95	$	56	$	39	$	1,658	$	1,606	$	52

Amortization expense related to intangible assets was $13 million, $135 million and $239 million for the years ended December 31, 2022, 2021 and 2020, respectively. Amortization expense is expected to approximate $7 million in 2023, $5 million in 2024, $4 million in 2025, $4 million in 2026 and $3 million in 2027.

Restructuring and Asset Impairment Charges

12 Months Ended

Dec. 31, 2022

Restructuring and Related Activities [Abstract]

Restructuring and Asset Impairment Charges

Restructuring Programs and Related Costs

The Company engages in a series of restructuring programs related to downsizing its employee base, exiting certain activities, outsourcing certain internal functions and engaging in other actions designed to reduce its cost structure and improve productivity. The implementation of the Company's operational efficiency improvement initiatives has reduced the Company's real estate footprint across all geographies and segments resulting in lease right-of-use asset impairments and other related costs. Also included in Restructuring and related costs are incremental, non-recurring costs related to the consolidation of the Company's data centers, which totaled $10 million, $23 million and $23 million for the years ended December 31, 2022, 2021 and 2020, respectively. Management continues to evaluate the Company's businesses and, in the future, there may be additional provisions for new plan initiatives and/or changes in previously recorded estimates as payments are made, or actions are completed.

Costs associated with restructuring, including employee severance and lease termination costs, are generally recognized when it has been determined that a liability has been incurred, which is generally upon communication to the affected employees or exit from the leased facility. In those geographies where the Company has either a formal severance plan or a history of consistently providing severance benefits representing a substantive plan, it recognizes employee severance costs when they are both probable and reasonably estimable. Asset impairment costs related to the reduction of the Company's real estate footprint include impairment of operating lease right-of-use (ROU) assets and associated leasehold improvements.

A summary of the Company's restructuring program activity during the two years ended December 31, 2022 is as follows:


(in millions)	Severance and Related Costs		Termination and Other Costs		Asset Impairments		Total
Balance at December 31, 2020	$	3	$	3	$	—	$	6
Provision	8		27		9		44
Changes in estimates	—		(3)		—		(3)
Total Net Current Period Charges(1)	8		24		9		41
Charges against reserve and currency	(6)		(26)		(9)		(41)

Balance at December 31, 2021	$	5	$	1	$	—	$	6
Provision	15		12		11		38
Changes in estimates	(1)		—		—		(1)
Total Net Current Period Charges(1)	14		12		11		37
Charges against reserve and currency	(9)		(13)		(11)		(33)
Balance at December 31, 2022	$	10	$	—	$	—	$	10

__________

(1)Represents amounts recognized within the Consolidated Statements of Income (Loss) for the years shown.

The Company also recorded costs related to professional support services associated with the implementation of certain strategic transformation programs of $2 million, $4 million and $8 million during the years ended December 31, 2022, 2021 and 2020, respectively.

The following table summarizes the total amount of costs incurred in connection with these restructuring programs by reportable and non-reportable segment:


	Year Ended December 31,
(in millions)	2022		2021		2020
Commercial	$	6	$	4	$	11
Government	1		1		1
Transportation	1		1		2

Unallocated Costs (1)	29		35		45
Total Net Restructuring Charges	$	37	$	41	$	59

__________

(1)Represents costs related to the consolidation of the Company's data centers, operating lease ROU asset impairment, termination and other costs not allocated to the segments.

Supplementary Financial Information Supplementary Financial Information

12 Months Ended

Dec. 31, 2022

Supplemental Financial Information [Abstract]

Supplementary Financial Information

The components of Other assets and liabilities were as follows:


	December 31,
(in millions)	2022		2021
Other Current Assets
Prepaid expenses	$	88	$	84
Income taxes receivable	41		46
Value-added tax (VAT) receivable	10		12
Restricted cash	16		5
Current portion of capitalized cloud computing implementation costs, net	5		6

Other	82		75
Total Other Current Assets	$	242	$	228
Other Current Liabilities
Accrued liabilities	$	211	$	246
Litigation related accruals	37		64
Current operating lease liabilities	57		71
Restructuring liabilities	10		6
Income tax payable	2		10
Other taxes payable	16		14
Accrued interest	6		10
Other	43		22
Total Other Current Liabilities	$	382	$	443
Other Long-term Assets
Internal use software, net	$	189	$	181
Deferred contract costs, net(1)	82		73
Product software, net	110		93
Cloud computing implementation costs, net	4		8
Other	104		98
Total Other Long-term Assets	$	489	$	453
Other Long-term Liabilities

Income tax liabilities	$	7	$	15
Unearned income	42		48

Other	20		32
Total Other Long-term Liabilities	$	69	$	95

__________

(1)Represents capitalized costs associated with obtaining or fulfilling a contract with a customer. The balances at December 31, 2022 and 2021 are expected to be amortized over a weighted average remaining life of approximately 11 and 12 years, respectively. See Note 2 – Revenue for more information.

Debt

12 Months Ended

Dec. 31, 2022

Debt Disclosure [Abstract]

Debt

DebtThe Company classifies its debt based on the contractual maturity dates of the underlying debt instruments. The Company defers costs associated with debt issuance over the applicable term. These costs are amortized as interest expense in the Consolidated Statements of Income (Loss).

Long-term debt was as follows:


			December 31,
(in millions)	Weighted Average Interest Rates at December 31, 2022(1)		2022		2021
Term loan A due 2026	4.97	%	$	252	$	265
Term loan B due 2028	6.42	%	510		515
Senior notes due 2029	6.15	%	520		520
Revolving credit facility maturing 2026	—	%	—		100



Finance lease obligations	7.00	%	20		16
Other	3.98	%	33		24

Principal Debt Balance			$	1,335	$	1,440
Debt issuance costs and unamortized discounts			(23)		(27)
Less: current maturities			(35)		(30)
Total Long-term Debt			$	1,277	$	1,383

____________

(1)Represents weighted average effective interest rate which includes the effect of discounts and debt issuance costs on issued debt.

Scheduled principal payments due on long-term debt for the next five years (in millions) are as follows:


2023		2024		2025		2026		2027		Thereafter		Total
$	35	$	31	$	26	$	230	$	9	$	1,004	$	1,335

Credit Facilities

On October 15, 2021, the Company refinanced its previously outstanding credit facilities by entering into a new senior secured credit agreement among the Company, its subsidiaries CBS, Conduent State & Local Solutions, Inc. (CSLS) and Affiliated Computer Services International B.V., the lenders party thereto and Bank of America, N.A., as the administrative agent (Credit Agreement). The Credit Agreement contains senior secured credit facilities (Senior Credit Facilities) consisting of:

(i) Senior Secured Term Loan A (Term Loan A) with an aggregate principal amount of $265 million;

(ii) Senior Secured Term Loan B (Term Loan B) with an aggregate principal amount of $515 million; and

(iii) Senior Revolving Credit Facility maturing 2026 (Revolving Credit Facility) with an aggregate available amount of $550 million including a sub-limit for up to $300 million available for the issuance of letters of credit.

During the first quarter of 2022, the Company repaid $100 million of its $550 million Revolving Credit Facility that was outstanding as of December 31, 2021. As of December 31, 2022, the Company had no outstanding balance under its Revolving Credit Facility. However, the Company utilized $2 million of its Revolving Credit Facility capacity to issue letters of credit. The net amount available to be drawn upon under the Revolving Credit Facility as of December 31, 2022, was $548 million.

The Credit Agreement permits the Company to request incremental term loan borrowings and /or increase commitments, subject to certain limitations and satisfaction of certain conditions.

Borrowings under the Term Loan A, the Term Loan B and the Revolving Credit Facility bear interest, at the Issuers’ option, at a rate per annum equal to an applicable margin over a base rate or a Eurocurrency rate, depending on the type of loan. The applicable margin for the Term Loan A and the Revolving Credit Facility for Eurocurrency loans range from 1.75% to 2.75% per annum, depending on certain leverage ratios and for base rate loans range from 0.75% to 1.75% per annum. The margin for Eurocurrency loans at December 31, 2022 was 2.25%. The applicable margin for the Term Loan B for Eurocurrency loans does not change based on leverage ratios and is 4.25% per annum and for base rate loans is 3.25% per annum. In addition to paying interest on outstanding principal under the Revolving Credit Facility, the Company is required to pay a commitment fee ranging from 0.3% to 0.5% per annum to the lenders in respect of unutilized commitments thereunder and the commitment fee was 0.4% at December 31, 2022. Under the terms of the Credit Agreement, in the event there is a benchmark transition, the Eurocurrency rate will reference the benchmark replacement rate as defined in the Credit Agreement. The Company does not anticipate this transition will have any material impact on its consolidated financial statements.

All obligations under the Credit Agreement are unconditionally guaranteed by the Company, CBS and CSLS, and the existing and future direct and indirect wholly owned domestic restricted subsidiaries of CBS (subject to certain exceptions). All obligations under the Credit Agreement are secured, subject to certain exceptions, by a first-priority pledge of substantially all assets of CBS and the subsidiary guarantors, and all of the capital stock of CBS and each of CBS' wholly owned material restricted subsidiaries directly held by CBS and CSLS or a subsidiary guarantor (which pledges, in the case of any foreign subsidiary, are limited to 65% of the capital stock of any first-tier foreign subsidiary).

The Credit Agreement contains certain customary affirmative and negative covenants, restrictions, prepayment terms and events of default. It requires the consolidated first lien net leverage ratio to not exceed 3.50 to 1.00. This covenant applies to the Term Loan A and Revolving Credit Facility. The covenant is tested as of the last day of any fiscal quarter commencing with the first full fiscal quarter after the closing date. As of December 31, 2022, the Company was in compliance with all debt covenants related to the Senior Credit Facilities. No mandatory debt prepayments were made as it was not required pursuant to the terms of the Credit Agreement.

Senior Notes

Concurrent with the Credit Agreement, on October 15, 2021, CBS and CSLS (collectively, the Issuers) issued 6.00% fixed rate senior notes due 2029 (Senior Notes). The Senior Notes are guaranteed on a senior secured basis by the Company and existing and future material direct and indirect wholly owned domestic subsidiaries of CBS that guaranteed the obligations under the Senior Credit Facilities.

Interest is payable semi-annually. Prior to November 1, 2024, the Issuers can redeem the Senior Notes, in whole or in part, at a price equal to the principal amount of the Senior Notes, plus a make-whole premium plus accrued and unpaid interest. The Issuers can redeem the Senior Notes, in whole or in part, at any time on or after November 1, 2024, at the redemption prices specified in the Indenture governing the Senior Notes, plus accrued and unpaid interest, if any, up to but excluding the redemption date. In addition, the Company may be required to make an offer to purchase the notes upon the sale of certain assets and upon a change of control. No Senior Notes were redeemed in 2022.

Debt Issuance Costs and Discount

In connection with the refinancing, the Company recorded deferred discounts and debt issuance costs of $30 million in 2021. Additionally, the Company wrote-off debt issuance costs and discounts related to its previously outstanding credit facilities of $13 million which is included in Loss on extinguishment of debt in the Consolidated Statements of Income (Loss) for the year ended December 31, 2021.

Interest

Interest paid on short-term and long-term debt amounted to $84 million, $40 million and $51 million for the years ended December 31, 2022, 2021 and 2020, respectively.

Interest expense and interest income were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Interest expense	$	84	$	55	$	60
Interest income(1)	7		1		2

____________

(1)Included in Other (income) expenses, net on the Consolidated Statements of Income (Loss).

The entire disclosure for information about short-term and long-term debt arrangements, which includes amounts of borrowings under each line of credit, note payable, commercial paper issue, bonds indenture, debenture issue, own-share lending arrangements and any other contractual agreement to repay funds, and about the underlying arrangements, rationale for a classification as long-term, including repayment terms, interest rates, collateral provided, restrictions on use of assets and activities, whether or not in compliance with debt covenants, and other matters important to users of the financial statements, such as the effects of refinancing and noncompliance with debt covenants.

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Derivative Instruments and Hedging Activities Disclosure [Abstract]

Financial Instruments

12 Months Ended

Dec. 31, 2022

Financial Instruments

Financial InstrumentsThe Company is exposed to market risk from changes in foreign currency exchange rates and interest rates, which could affect operating results, financial position and cash flows. The Company manages its exposure to these market risks through regular operating and financing activities and, when appropriate, using derivative financial instruments. These derivative financial instruments are utilized to hedge economic exposures, as well as to reduce earnings and cash flow volatility resulting from shifts in market rates. The Company enters limited types of derivative contracts to manage foreign currency exposures that it hedges. The primary foreign currency market exposures include the Philippine Peso and Indian Rupee. The fair market values of all the Company's derivative contracts

change with fluctuations in interest rates or currency exchange rates and are designed so that any changes in their values are offset by changes in the values of the underlying exposures. Derivative financial instruments are held solely as risk management tools and not for trading or speculative purposes. The related cash flow impacts of all derivative activities are reflected as cash flows from operating activities.

The Company does not believe there is significant risk of loss in the event of non-performance by the counterparty associated with its derivative instruments because these transactions are executed with a major financial institution. Further, the Company's policy is to deal only with counterparties having a minimum investment grade or better credit rating. Credit risk is managed through the continuous monitoring of exposures to such counterparties.

Summary of Foreign Exchange Hedging Positions

At December 31, 2022 and 2021, the Company had outstanding forward exchange with gross notional values of $104 million and $150 million, respectively. At December 31, 2022, approximately 68% of these contracts mature within three months, 13% in three to six months, 15% in six to twelve months and 4% in greater than 12 months.

The following is a summary of the primary hedging positions and corresponding fair values:


	December 31, 2022				December 31, 2021
(in millions)	Gross Notional Value		Fair Value Asset (Liability)(1)		Gross Notional Value		Fair Value Asset (Liability)(1)
Currencies Hedged (Buy/Sell)
Philippine Peso/U.S. Dollar	$	50	$	—	$	55	$	(2)
Indian Rupee/U.S. Dollar	37		(1)		47		1
Euro/U.S. Dollar	1		—		18		—

All Other	16		—		30		—
Total Foreign Exchange Hedging	$	104	$	(1)	$	150	$	(1)

____________

(1)Represents the net receivable (payable) amount included in the Consolidated Balance Sheet.

Fair Value of Financial Assets and Liabilities

12 Months Ended

Dec. 31, 2022

Fair Value Disclosures [Abstract]

Fair Value of Financial Assets and Liabilities

Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. U.S. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows:

Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities.

Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly.

Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities.

Summary of Financial Assets and Liabilities Accounted for at Fair Value on a Recurring Basis

The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases was Level 2.


(in millions)	December 31, 2022		December 31, 2021
Assets:
Foreign exchange contract - forward	$	—	$	1
Total Assets	$	—	$	1
Liabilities:
Foreign exchange contracts - forward	$	1	$	2
Total Liabilities	$	1	$	2

Summary of Other Financial Assets and Liabilities

The estimated fair values of other financial assets and liabilities were as follows:


	December 31, 2022				December 31, 2021
(in millions)	Carrying Amount		Fair Value		Carrying Amount		Fair Value


Liabilities:
Long-term debt	$	1,277	$	1,155	$	1,383	$	1,374

The fair value amounts for Cash and cash equivalents, Restricted cash, Accounts receivable, net and Short-term debt approximate carrying amounts due to the short-term maturities of these instruments.

The fair value of Long-term debt was estimated using quoted market prices for identical or similar instruments (Level 2 inputs).

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

Employee Benefit Plans	12 Months Ended
Employee Benefit Plans	Dec. 31, 2022
Retirement Benefits [Abstract]
Employee Benefit Plans	Employee Benefit Plans Defined Benefit Plans The Company's remaining benefit obligations and plan assets at December 31, 2022 were $11 million and $0 million, respectively. The Company's benefit obligations and plan assets at December 31, 2021 were $16 million and $1 million, respectively. Defined Contribution Plans The Company has post-retirement savings and investment plans in several countries, including the U.S., U.K. and Canada. In many instances, employees from those defined benefit pension plans that have been amended to freeze future service accruals were transitioned to an enhanced defined contribution plan. In these plans employees are allowed to contribute a portion of their salaries and bonuses to the plans, and the Company matches a portion of the employee contributions. Beginning in 2019, the Company suspended its match to the 401(k) plan for all U.S. salaried employees and extended the suspension to all U.S. hourly employees in the second quarter of 2020. However, the match was reinstated for all U.S. employees in November of 2020. The Company recorded charges related to its defined contribution plans of $10 million in 2022, $21 million in 2021 and $6 million in 2020.

The entire disclosure for retirement benefits.

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Income Taxes

12 Months Ended

Dec. 31, 2022

Income Tax Disclosure [Abstract]

Income Taxes

Loss before income taxes (pre-tax income (loss)) was as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Domestic loss	$	(149)	$	(68)	$	(186)
Foreign income	22		43		47
Loss Before Income Taxes	$	(127)	$	(25)	$	(139)

Provision (benefit) for income taxes were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Federal Income Taxes
Current	$	30	$	6	$	(22)
Deferred	14		(23)		(17)
Foreign Income Taxes
Current	9		15		18
Deferred	(2)		2		(4)
State Income Taxes
Current	8		3		5
Deferred	(4)		—		(1)
Total Provision (Benefit)	$	55	$	3	$	(21)

A reconciliation of the U.S. federal statutory income tax rate to the consolidated effective income tax rate was as follows:


	Year Ended December 31,
	2022		2021		2020
U.S. federal statutory income tax rate	21.0	%	21.0	%	21.0	%
Nondeductible expenses	(3.5)	%	(15.5)	%	(2.1)	%

Change in valuation allowance for deferred tax assets	(8.0)	%	(20.4)	%	0.6	%
State taxes, net of federal benefit	(2.4)	%	(8.6)	%	(2.1)	%
Tax-exempt income, credits and incentives	3.0	%	38.4	%	5.1	%
Foreign rate differential adjusted for U.S. taxation of foreign profits(1)	(1.9)	%	(11.1)	%	(0.9)	%
Divestitures	(17.9)	%	2.1	%	—	%
Impairments(2)	(39.8)	%	(3.1)	%	—	%
Unrecognized tax benefits	6.6	%	0.8	%	(1.2)	%
Audit and other tax adjustments	(1.2)	%	(22.9)	%	(5.3)	%
Excess tax benefits	0.6	%	7.5	%	—	%
Other(3)	(0.4)	%	2.1	%	—	%
Effective Income Tax Rate	(43.9)	%	(9.7)	%	15.1	%

_______________

(1) The “Foreign rate differential adjusted for U.S. taxation of foreign profits” includes the U.S. tax, net of foreign tax credits, associated with actual and deemed repatriations of earnings from our non-U.S. subsidiaries.

(2) Impairment represents adjustments for the non-deductible component of goodwill in 2022 and impairment of an equity investment in 2021.

(3) In 2022, the "Other" line includes immaterial reconciling items. In 2021, the "Other" line includes two reconciling items above 5% of the federal statutory rate. The impact to the effective rate is driven by the low pretax book income in 2021, and these items are otherwise immaterial.

On a consolidated basis, the Company paid $53 million and $25 million and received a refund of $1 million in combined income taxes to federal, foreign and state jurisdictions during the three years ended December 31, 2022, 2021 and 2020, respectively.

Unrecognized Tax Benefits and Audit Resolutions

The Company recognizes tax liabilities when, despite its belief that its tax return positions are supportable, the Company believes that certain positions may not be fully sustained upon review by tax authorities. Each period the Company assesses uncertain tax positions for recognition, measurement and effective settlement. Benefits from uncertain tax positions are measured at the largest amount of benefit that is greater than 50 percent likely of being realized upon settlement. Where the Company has determined that its tax return filing position does not satisfy the more-likely-than-not recognition threshold, the Company has recorded no tax benefits.

The Company is also subject to ongoing tax examinations in numerous jurisdictions due to the extensive geographical scope of its operations. Ongoing assessments of the more-likely-than-not outcomes of the

examinations and related tax positions require judgment and can increase or decrease the Company's effective tax rate, as well as impact its operating results. The specific timing of when the resolution of each tax position will be reached is uncertain.

As of December 31, 2022, the Company had $12 million of unrecognized tax benefits that, if recognized, would impact the Company's effective tax rate.

A reconciliation of the beginning and ending amount of unrecognized tax benefits was as follows:


(in millions)	2022		2021		2020
Balance at January 1	$	23	$	23	$	24

Additions related to prior years positions	1		3		3
Reductions related to prior years positions	(2)		(3)		—
Settlements with taxing authorities	(5)		—		(4)
Lapse of Statute of limitations	(5)		—		—

Balance at December 31	$	12	$	23	$	23

The Company maintains offsetting benefits from other jurisdictions of $1 million, $12 million and $15 million, at December 31, 2022, 2021 and 2020, respectively. The Company recognized interest and penalties accrued on unrecognized tax benefits within income tax expense. The Company had $3 million, $12 million and $13 million accrued for the payment of interest and penalties associated with unrecognized tax benefits at December 31, 2022, 2021 and 2020, respectively. We are subject to federal income taxes in the U.S. and to income taxes in various states and foreign jurisdictions. In the U.S., the Company is no longer subject to U.S. federal income tax examinations for years before 2017. With limited exceptions, as of December 31, 2022, we are no longer subject to state, local or foreign examinations by tax authorities for years before 2017.

Deferred Income Taxes

The Company is indefinitely reinvested in the undistributed earnings of its foreign subsidiaries with respect to the U.S. These foreign subsidiaries have aggregate cumulative undistributed earnings of $326 million as of December 31, 2022. For years after 2017, the Tax Reform does allow for certain earnings to be repatriated free from U.S. Federal taxes. However, the repatriation of earnings could give rise to additional tax liabilities. The Company has also not provided for deferred taxes on outside basis differences in its investments in its foreign subsidiaries. A determination of the unrecognized deferred taxes related to these other components of the Company's outside basis differences is not practicable. The Company has provided for deferred taxes with respect to certain unremitted earnings of foreign subsidiaries that are not indefinitely reinvested between foreign subsidiaries outside of the U.S.

The tax effects of temporary differences that give rise to significant portions of the deferred taxes were as follows:


	December 31,
(in millions)	2022		2021
Deferred Tax Assets
Net operating losses and capital loss carryforward	$	99	$	84
Operating reserves, accruals and deferrals	46		49
Deferred compensation	6		5
Settlement reserves	12		18
Operating lease liabilities	54		63
Tax credits	6		42
Capitalized research and experimentation costs	13		—
Other	3		4
Subtotal	239		265
Valuation allowance	(102)		(82)
Total	$	137	$	183

Deferred Tax Liabilities

Intangibles and goodwill	$	44	$	79
Depreciation	90		85
Operating lease right-of-use assets	49		56
Other	17		18
Total	$	200	$	238

Total Deferred Tax Assets (Liabilities), Net	$	(63)	$	(55)

The deferred tax assets for the respective periods were assessed for recoverability and, where applicable, a valuation allowance was recorded to reduce the total deferred tax asset to an amount that will, more-likely-than-not, be realized in the future. The net change in the total valuation allowance for the years ended December 31, 2022 and 2021 was an increase of $20 million and a decrease of $1 million, respectively. The valuation allowance relates primarily to certain net operating loss carryforwards, tax credit carryforwards and deductible temporary differences for which the Company has concluded it is more-likely-than-not that these items will not be realized in the ordinary course of operations.

Although realization is not assured, the Company has concluded that it is more-likely-than-not that the deferred tax assets, for which a valuation allowance was determined to be unnecessary, will be realized in the ordinary course of operations based on the available positive and negative evidence, including scheduling of deferred tax liabilities and projected income from operating activities. The amount of the net deferred tax assets considered realizable, however, could be reduced in the near term if actual future income or income tax rates are lower than estimated, or if there are differences in the timing or amount of future reversals of existing taxable or deductible temporary differences.

At December 31, 2022, the Company had tax credit carryforwards of $6 million available to offset future income taxes, which will expire between 2027 and 2042, if not utilized.

The following table presents the Company's worldwide net operating loss carryforwards (NOLs) as of December 31, 2022 and 2021:


	December 31, 2022				December 31, 2021
(in millions)	Gross		Tax Effected		Gross		Tax Effected
U.S Federal NOLs limited by Section 382 of the Tax Code	$	4	$	1	$	5	$	1
U.S. State NOLs	367		19		542		30
Foreign NOLs	304		76		199		50
Total	$	675	$	96	$	746	$	81

The Company has $675 million of gross net operating loss carryforwards for income tax purposes including $531 million that will expire between 2023 and 2042, if not utilized, and $144 million available to offset future taxable income indefinitely. The Company had $6 million of capital loss carryforwards for income tax purposes that will expire in 2024, if not utilized, and $11 million available to offset future capital gains income indefinitely. The

Company does not expect to receive a tax benefit for the majority of the NOLs presented above, as valuation allowances have been recorded against most of the state and foreign NOLs and capital losses.

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

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Stockholders' Equity Note [Abstract]

Commitment and Contingencies	12 Months Ended
Commitment and Contingencies	Dec. 31, 2022
Commitments and Contingencies Disclosure [Abstract]
Contingencies and Litigation	Contingencies and Litigation As more fully discussed below, the Company is involved in a variety of claims, lawsuits, investigations and proceedings concerning a variety of matters, including: governmental entity contracting, servicing and procurement law; intellectual property law; employment law; commercial and contracts law; the Employee Retirement Income Security Act (ERISA); and other laws and regulations. The Company determines whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. The Company assesses its potential liability by analyzing its litigation and regulatory matters using available information. The Company develops its view on estimated losses in consultation with outside counsel handling its defense in these matters, which involves an analysis of potential results, assuming a combination of litigation and settlement strategies. Should developments in any of these matters cause a change in the Company's determination as to an unfavorable outcome and result in the need to recognize a material accrual, or should any of these matters result in a final adverse judgment or be settled for significant amounts in excess of any accrual for such matter or matters, this could have a material adverse effect on the Company's results of operations, cash flows and financial position in the period or periods in which such change in determination, judgment or settlement occurs. The Company believes it has recorded adequate provisions for any such matters as of December 31, 2022. Litigation is inherently unpredictable, and it is not possible to predict the ultimate outcome of these matters and such outcome in any such matters could be more than any amounts accrued and could be material to the Company's results of operations, cash flows or financial position in any reporting period. Additionally, guarantees, indemnifications and claims arise during the ordinary course of business from relationships with suppliers, customers and non-consolidated affiliates when the Company undertakes an obligation to guarantee the performance of others if specified triggering events occur. Nonperformance under a contract could trigger an obligation of the Company. These potential claims include actions based upon alleged exposures to products, real estate, intellectual property such as patents, environmental matters and other indemnifications. The ultimate effect on future financial results is not subject to reasonable estimation because considerable uncertainty exists as to the outcome of these claims. However, while the ultimate liabilities resulting from such claims may be significant to results of operations in the period recognized, management does not anticipate they will have a material adverse effect on the Company's Consolidated Financial position or liquidity. As of December 31, 2022, the Company had accrued its estimate of liability incurred under its indemnification arrangements and guarantees. Litigation Against the Company Employees’ Retirement System of the Puerto Rico Electric Power Authority et al v. Conduent Inc. et al.: On March 8, 2019, a putative class action lawsuit alleging violations of certain federal securities laws in connection with the Company's statements and alleged omissions regarding its financial guidance and business and operations was filed against the Company, its former Chief Executive Officer, and its former Chief Financial Officer in the United States District Court for the District of New Jersey. The complaint seeks certification of a class of all persons who purchased or otherwise acquired the Company's securities from February 21, 2018 through November 6, 2018, and also seeks unspecified monetary damages, costs, and attorneys’ fees. The Company moved to dismiss the class action complaint in its entirety. In June 2020, the Court denied the motion to dismiss and allowed the claims to proceed. The Court granted Class Certification on February 28, 2022. Upon the substantial completion of document discovery, the parties agreed to engage in mediation, and the Court administratively terminated the litigation to permit those efforts to proceed. Without any admission of liability or damages, in the third quarter of 2022, the parties settled this matter following that mediation, and filed the necessary documentation for preliminary approval by the court, class notice, and the claims administration process. The Court granted preliminary approval of the settlement terms and related documentation on January 27, 2023, with a final Settlement Hearing scheduled for May 24, 2023. The Court's order notes that it "will likely be able to approve the proposed Settlement as fair, reasonable and adequate under Federal Rule of Civil Procedure 23(e)(2)." As a result, during the fourth quarter of 2022, the Company reversed the reserve pertaining to this matter. The Company maintains insurance that covers the costs arising out of this litigation and resulting settlement having met the deductible and other terms and conditions thereof. Skyview Capital LLC and Continuum Global Solutions, LLC v. Conduent Business Services, LLC: On February 3, 2020, plaintiffs filed a lawsuit in the Superior Court of New York County, New York. The lawsuit relates to the sale of a portion of Conduent Business Service, LLC’s (CBS) select standalone customer care call center business to plaintiffs, which sale closed in February 2019. Under the terms of the sale agreement, CBS received approximately $23 million of notes from plaintiffs (Notes). The lawsuit alleges various causes of action in connection with the acquisition, including: indemnification for breach of representation and warranty; indemnification for breach of contract and fraud. Plaintiffs allege that their obligation to mitigate damages and their contractual right of set-off permits them to withhold and deduct from any amounts that are owed to CBS under the Notes, and plaintiffs seek a judgement that they have no obligation to pay the Notes. On August 20, 2020, Conduent filed a counterclaim against Skyview LLC (Skyview) seeking the outstanding balance on the Notes, the amounts owed for the Jamaica deferred closing, and other transition services agreement and late rent payment obligations. Conduent also moved to dismiss Skyview’s claims in 2020. In May 2021, the court denied the motion and allowed the claims to proceed. This matter has been proceeding through fact and expert discovery. Conduent denies all of the plaintiffs' allegations, believes that it has strong defenses to all of plaintiffs’ claims and will continue to defend the litigation vigorously. The Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimate of the possible outcome or loss, if any, in excess of currently recorded reserves. Dennis Nasrawi v. Buck Consultants et al.: On October 8, 2009, plaintiffs filed a lawsuit in the Superior Court of California, Stanislaus County, and on November 24, 2009, the case was removed to the U.S. Court for the Eastern District of California, Fresno Division. Plaintiffs alleged actuarial negligence against Buck Consultants, LLC (Buck), which was a wholly-owned subsidiary of Conduent, for the use of faulty actuarial assumptions in connection with the 2007 actuarial valuation for the Stanislaus County Employees Retirement Association (StanCERA). Plaintiffs alleged that the employer contribution rate adopted by StanCERA based on Buck’s valuation was insufficient to fund the benefits promised by the County. On July 13, 2012, the Court entered its ruling that the plaintiffs lacked standing to sue in a representative capacity on behalf of all plan participants. The Court also ruled that plaintiffs had adequately pleaded their claim that Buck allegedly aided and abetted StanCERA in breaching its fiduciary duty. Plaintiffs then filed their Fifth Amended Complaint and added StanCERA to the litigation. Buck and StanCERA filed demurrers to the amended complaint. On September 13, 2012, the Court sustained both demurrers with prejudice, completely dismissing the matter and barring plaintiffs from refiling their claims. Plaintiffs appealed, and ultimately the California Court of Appeals (Sixth District) reversed the trial court’s ruling and remanded the case back to the trial court as to Buck only, and only with respect to plaintiff’s claim of aiding and abetting StanCERA in breaching its fiduciary duty. This case was stayed pending the outcome of parallel litigation the plaintiffs were pursuing against StanCERA. The parallel litigation was tried before the bench in June 2018, and on January 24, 2019, the Court found in favor of StanCERA, holding that it had not breached its fiduciary duty to plaintiffs. In August 2018, the Company sold Buck; however, the Company retained this liability after the sale. On April 26, 2019, plaintiffs in the parallel litigation filed an appeal. On December 8, 2021, the appellate court affirmed the trial court’s decision, and the judgment became final on January 7, 2022. On January 18, 2022, Plaintiffs in the parallel litigation filed a petition for review to the California Supreme Court. On March 16, 2022, the California Supreme Court denied Plaintiffs’ petition, thereby foreclosing further avenues for Plaintiffs. Plaintiffs filed their Notice of Dismissal, which the Court entered on March 22, 2022. As a result, during the first quarter of 2022, the Company reversed the reserve pertaining to this matter. Conduent Business Services, LLC v. Cognizant Business Services Corporation: On April 12, 2017, CBS filed a lawsuit against Cognizant Business Services Corporation (Cognizant) in the Supreme Court of New York County, New York. The lawsuit relates to the Amended and Restated Master Outsourcing Services Agreement effective as of October 24, 2012, and the service delivery contracts and work orders thereunder, between CBS and Cognizant, as amended and supplemented (Contract). The Contract contains certain minimum purchase obligations by CBS through the date of expiration. The lawsuit alleges that Cognizant committed multiple breaches of the Contract, including Cognizant’s failure to properly perform its obligations as subcontractor to CBS under CBS's contract with the New York Department of Health to provide Medicaid Management Information Systems. In the lawsuit, CBS seeks damages in excess of $150 million. During the first quarter of 2018, CBS provided notice to Cognizant that it was terminating the Contract for cause and recorded in the same period certain charges associated with the termination. CBS also alleges that it terminated the Contract for cause, because, among other things, Cognizant violated the Foreign Corrupt Practices Act. In its answer, Cognizant asserted two counterclaims for breach of contract seeking recovery of damages in excess of $47 million, which includes amounts alleged not paid to Cognizant under the Contract and an alleged $25 million termination fee. Cognizant's second amended counterclaim increased Cognizant's damages to $89 million. The matter has been proceeding through fact and expert discovery, and a mediation has been scheduled for late February 2023. CBS will continue to defend itself vigorously against the counterclaims and at this time, the Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimate of the possible outcome or loss, if any, in excess of currently recorded reserves. Other Matters During the first quarter of 2022, the Company entered into settlement agreements with six of its insurers under its 2012–2013 errors and omission insurance policy in which the Company agreed to resolve its claims for insurance coverage in connection with the previously disclosed State of Texas matter that settled in February 2019. As a result of the settlement agreements entered with the insurers, the Company received an aggregate sum of $38 million, of which $14 million was recognized as defense costs recovery in Selling, general and administrative and $24 million was recognized in Litigation settlements (recoveries), net. Since 2014, Xerox Education Services, Inc. (XES) has cooperated with several federal and state agencies regarding a variety of matters, including XES' self-disclosure to the U.S. Department of Education (Department) and the Consumer Financial Protection Bureau (CFPB) that some third-party student loans under outsourcing arrangements for various financial institutions required adjustments. With the exception of one remaining state attorney general inquiry, the Company has resolved all investigations by the CFPB, several state agencies, the Department and the U.S. Department of Justice. The Company cannot provide assurance that the CFPB, another regulator, a financial institution on behalf of which XES serviced third-party student loans, or another party will not ultimately commence a legal action against XES in which fines, penalties or other liabilities are sought from XES. Nor is the Company able to predict the likely outcome of these matters, should any such matter be commenced, or reasonably provide an estimate or range of estimates of any loss in excess of currently recorded reserves. The Company could, in future periods, incur judgments or enter into settlements to resolve these potential matters for amounts in excess of current reserves and there could be a material adverse effect on the Company's results of operations, cash flows and financial position in the period in which such change in judgment or settlement occurs. Guarantees and Indemnifications Indemnifications Provided as Part of Contracts and Agreements Acquisitions/Divestitures: The Company has indemnified, subject to certain deductibles and limits, the purchasers of businesses or divested assets for the occurrence of specified events under certain of its divestiture agreements. In addition, the Company customarily agrees to hold the other party harmless against losses arising from a breach of representations and covenants, including such matters as adequate title to assets sold, intellectual property rights and certain income taxes arising prior to the date of acquisition. Where appropriate, an obligation for such indemnifications is recorded as a liability at the time of the acquisition or divestiture. Since the obligated amounts of these types of indemnifications are often not explicitly stated or are contingent on the occurrence of future events, the overall maximum amount, or range of amount of the obligation under such indemnifications cannot be reasonably estimated. Other than obligations recorded as liabilities at the time of divestiture, the Company has not historically made significant payments for these indemnifications. Additionally, under certain of the Company's acquisition agreements, it has provided for additional consideration to be paid to the sellers if established financial targets are achieved within specific timeframes post-closing. The Company has recognized liabilities for these contingent obligations based on an estimate of the fair value of these contingencies at the time of acquisition. Contingent obligations related to indemnifications arising from divestitures and contingent consideration provided for by acquisitions are not expected to be material to the Company's financial position, results of operations or cash flows. Other Agreements: The Company is also party to the following types of agreements pursuant to which it may be obligated to indemnify the other party with respect to certain matters: •Guarantees on behalf of the Company's subsidiaries with respect to real estate leases. These lease guarantees may remain in effect after the sale of the subsidiary. •Agreements to indemnify various service providers, trustees and bank agents from any third-party claims related to their performance on the Company's behalf, except for claims that result from the third-party's own willful misconduct or gross negligence. •Guarantees of the Company's performance in certain services contracts to its customers and indirectly the performance of third parties with whom the Company has subcontracted for their services. This includes indemnifications to customers for losses that may be sustained because of the Company's performance of services at a customer's location. In each of these circumstances, payment is conditioned on the other party making a claim pursuant to the procedures specified in the particular contract and such procedures also typically allow the Company to challenge the other party's claims. In the case of lease guarantees, the Company may contest the liabilities asserted under the lease. Further, obligations under these agreements and guarantees may be limited in terms of time and/or amount, and in some instances, the Company may have recourse against third parties for certain payments it made. Intellectual Property Indemnifications The Company does not own all of the software that it uses to run its business. Instead, the Company licenses this software from a small number of primary vendors. The Company indemnifies certain software providers against claims that may arise as a result of the Company's use or its subsidiaries', customers' or resellers' use of their software in the Company's services and solutions. These indemnities usually do not include limits on the claims, provided the claim is made pursuant to the procedures required in the services contract. Indemnification of Officers and Directors The Company's corporate by-laws require that, except to the extent expressly prohibited by law, the Company must indemnify its officers and directors against judgments, fines, penalties and amounts paid in settlement and reasonable expenses, including attorneys' fees, incurred in connection with civil or criminal action or proceedings or any appeal, as it relates to their services to the Company and its subsidiaries. Although the by-laws provide no limit on the amount of indemnification, the Company may have recourse against its insurance carriers for certain payments made by the Company. However, certain indemnification payments may not be covered under the Company's directors' and officers' insurance coverage. The Company also indemnifies certain fiduciaries of its employee benefit plans for liabilities incurred in their service as fiduciary whether or not they are officers of the Company. Finally, in connection with the Company's acquisition of businesses, it may become contractually obligated to indemnify certain former and current directors, officers and employees of those businesses in accordance with pre-acquisition by-laws or indemnification agreements or applicable state law. Other Contingencies Certain contracts, primarily in the Company's Government and Transportation segments, require the Company to provide a surety bond or a letter of credit as a guarantee of performance. As of December 31, 2022, the Company had $622 million of outstanding surety bonds issued to secure its performance of contractual obligations with its clients and $91 million of outstanding letters of credit issued to secure the Company's performance of contractual obligations to its clients as well as other corporate obligations. In general, the Company would only be liable for these guarantees in the event of default in the Company's performance of its obligations under each contract. The Company believes it has sufficient capacity in the surety markets and liquidity from its cash flow and its various credit arrangements to allow it to respond to future requests for proposals that require such credit support.

Preferred Stock	12 Months Ended
Preferred Stock	Dec. 31, 2022
Equity [Abstract]
Preferred Stock	Preferred Stock Series A Preferred Stock In connection with the December 31, 2016 separation from the Company's former parent company (Separation), the Company issued 120,000 shares of Series A convertible perpetual preferred stock with an aggregate liquidation preference of $120 million and an initial fair value of $142 million. The Series A convertible preferred stock pays quarterly cash dividends at a rate of 8% per year ($9.6 million per year). Each share of the Series A convertible preferred stock is convertible at any time, at the option of the holder, into 44.9438 shares of common stock for a total of 5,393,000 shares (reflecting an initial conversion price of approximately $22.25 per share of common stock), subject to customary anti-dilution adjustments. If the closing price of the Company's common stock exceeds 137% of the initial conversion price for 20 out of 30 trading days, the Company has the right to cause any or all of the Series A convertible preferred stock to be converted into shares of common stock at the then applicable conversion rate. The Series A convertible preferred stock is also convertible, at the option of the holder, upon a change in control, at the applicable conversion rate plus an additional number of shares determined by reference to the price paid for the Company's common stock upon such change in control. In addition, upon the occurrence of certain fundamental change events, including a change in control or the delisting of Conduent's common stock, the holder of Series A convertible preferred stock has the right to require the Company to redeem any or all of the Series A convertible preferred stock in cash at a redemption price per share equal to the liquidation preference and any accrued and unpaid dividends to, but not including, the redemption date. As a result of the contingent redemption feature, the Series A convertible preferred stock is classified as temporary equity and reflected separately from permanent equity in the Consolidated Balance Sheets.

Shareholders' Equity

12 Months Ended

Dec. 31, 2022

Shareholders' Equity

Shareholders’ Equity

Preferred Stock

As of December 31, 2022, the Company had one class of preferred stock outstanding. Refer to Note 17 – Preferred Stock for further information. The Company is authorized to issue approximately 100 million shares of convertible preferred stock at $0.01 par value per share.

Common Stock

The Company has 1 billion authorized shares of common stock at $0.01 par value per share. At December 31, 2022, 25.9 million shares were reserved for issuance under the Company's incentive compensation plans and 5.4 million shares were reserved for conversion of the Series A convertible preferred stock.

Stock Compensation Plans

Certain of the Company's employees participate in a long-term incentive plan. The Company's long-term incentive plan authorizes the issuance of restricted stock units / shares (RSU), performance stock units / share (PSU) and non-qualified stock options to employees. Stock-based compensation expense includes expense based on the awards and terms previously granted to the employees.

Stock-based compensation expense was as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Stock-based compensation expense, pre-tax	$	21	$	21	$	20
Income tax benefit recognized in earnings	4		3		3

Restricted Stock Units / Shares Compensation expense is based upon the grant date market price. The compensation expense is recorded over the vesting period based on management's estimate of the number of shares expected to vest. The Company’s RSU awards typically vest in three separate and equal tranches over a three-year period. Each tranche vests annually, at December 31, following the date of grant.

In 2022, the Company issued 312 thousand Deferred Stock Units (DSU) to non-employee members of the Board of Directors. DSU awards typically vest in accordance with certain service conditions.

Performance Stock Units / Shares: The Company has granted PSUs under various scenarios including:

•PSUs that vest contingent upon its achievement of certain specified financial performance criteria over a three-year period. If the three-year actual results exceed the stated targets, then the plan participants have the potential to earn additional shares of common stock, which cannot exceed 50% of the original grant. The fair value of these PSUs is based upon the market price of Conduent's common stock on the date of the grant. Compensation expense is recognized over the vesting period, which is two years and nine months from the date of grant, based on management's estimate of the number of shares expected to vest. If the stated targets are not met, any recognized compensation cost would be reversed.

•PSUs that vest contingent upon the increase of Conduent’s stock price to certain levels over a two year and nine-month period from the date of grant. For PSUs granted in 2022, the number of shares eligible to vest may be adjusted upward or downward by 5% based on a total shareholder return modifier, which measures the Company’s stock performance relative to the stock performance of the Company’s 2022 proxy peers over each measurement period. These PSUs also have a service requirement that must be met for them to vest. The fair value of these PSUs is based upon a Monte Carlo simulation. Compensation expense is recognized over the vesting period based on management's estimate of the number of shares expected to vest.

Summary of Stock-based Compensation Activity


	2022			2021			2020
(shares in thousands)	Shares	Weighted Average Grant Date Fair Value		Shares	Weighted Average Grant Date Fair Value		Shares	Weighted Average Grant Date Fair Value
Restricted Stock Units / Shares
Outstanding at January 1	3,792	$	4.57	5,620	$	3.49	1,741	$	13.07
Granted	3,431	5.15		2,677	6.65		7,778	2.25
Vested	(3,238)	4.38		(3,117)	4.69		(2,816)	4.99
Canceled	(820)	4.56		(1,388)	3.96		(1,083)	6.11
Outstanding at December 31	3,165	5.39		3,792	4.57		5,620	3.49

Performance Stock Units / Shares
Outstanding at January 1	3,609	$	4.71	5,453	$	3.83	3,597	$	16.17
Granted	2,186	4.80		1,545	6.54		7,010	1.37
Vested	(1,688)	2.02		(1,945)	3.37		(3,163)	7.33
Canceled	(1,010)	8.02		(1,444)	5.13		(1,991)	11.91
Outstanding at December 31	3,097	—		3,609	4.71		5,453	3.83

The total unrecognized compensation cost related to non-vested stock-based awards at December 31, 2022 was as follows (in millions):


Awards	Unrecognized Compensation		Remaining Weighted-Average Expense Period (Years)
Restricted Stock Units / Shares	$	12	1.7
Performance Stock Units / Shares	4		1.4
Total	$	16

The aggregate intrinsic value of outstanding RSUs and PSUs awards were as follows (in millions):


Awards	December 31, 2022
Restricted Stock Units / Shares	$	13
Performance Stock Units / Shares	13

The total intrinsic value and actual tax benefit realized for vested and exercised stock-based awards were as follows:


(in millions)	December 31, 2022						December 31, 2021						December 31, 2020
Awards	Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit
Restricted Stock Units / Shares	$	13	$	—	$	3	$	17	$	—	$	3	$	13	$	—	$	3
Performance Stock Units / Shares	7		—		1		11		—		2		14		—		2

The entire disclosure for shareholders' equity comprised of portions attributable to the parent entity and noncontrolling interest, including other comprehensive income. Includes, but is not limited to, balances of common stock, preferred stock, additional paid-in capital, other capital and retained earnings, accumulated balance for each classification of other comprehensive income and amount of comprehensive income.

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Comprehensive Income (Loss) Note

Other Comprehensive Income (Loss)

12 Months Ended

Dec. 31, 2022

Equity [Abstract]

Other Comprehensive Income (Loss)

Other Comprehensive Income (Loss) is comprised of the following:


	Year Ended December 31,
	2022				2021				2020
(in millions)	Pre-tax		Net of Tax		Pre-tax		Net of Tax		Pre-tax		Net of Tax
Currency Translation
Currency translation adjustments, net	$	(41)	$	(41)	$	(31)	$	(31)	$	8	$	8
Reclassification of currency translation adjustments on divestitures	—		—		—		—		—		—
Translation adjustments gains (losses)	$	(41)	$	(41)	$	(31)	$	(31)	$	8	$	8
Unrealized Gains (Losses)
Changes in fair value of cash flow hedges gains (losses)	$	(1)	$	(1)	$	(1)	$	(1)	$	—	$	—
Changes in cash flow hedges reclassed to earnings(1)	—		—		—		—		—		—
Net Unrealized Gains (Losses)	$	(1)	$	(1)	$	(1)	$	(1)	$	—	$	—

Defined Benefit Plans Gains (Losses)
Reclassification of divested benefit plans and other	$	—	$	—	$	—	$	—	$	—	$	—
Net actuarial/prior service gains (losses)	5		5		1		1		1		1


Changes in Defined Benefit Plans Gains (Losses)	$	5	$	5	$	1	$	1	$	1	$	1

Other Comprehensive Income (Loss)	$	(37)	$	(37)	$	(31)	$	(31)	$	9	$	9

____________________________

(1)Reclassified to Cost of services - refer to Note 12 – Financial Instruments for additional information regarding the Company's cash flow hedges.

Accumulated Other Comprehensive Loss (AOCL)

Below are the balances and changes in AOCL(1):


(in millions)	Currency Translation Adjustments		Gains (Losses) on Cash Flow Hedges		Defined Benefit Pension Items		Total
Balance at December 31, 2019	$	(408)	$	3	$	(2)	$	(407)

Other comprehensive income (loss) before reclassifications	8		—		1		9
Amounts reclassified from accumulated other comprehensive loss	—		—		—		—
Net current period other comprehensive income (loss)	8		—		1		9
Balance at December 31, 2020	$	(400)	$	3	$	(1)	$	(398)
Other comprehensive income (loss) before reclassifications	(31)		(1)		1		(31)
Amounts reclassified from accumulated other comprehensive loss	—		—		—		—
Net current period other comprehensive income (loss)	(31)		(1)		1		(31)
Balance at December 31, 2021	$	(431)	$	2	$	—	$	(429)
Other comprehensive income (loss) before reclassifications	(41)		(1)		5		(37)
Amounts reclassified from accumulated other comprehensive loss	—		—		—		—
Net current period other comprehensive income (loss)	(41)		(1)		5		(37)
Balance at December 31, 2022	$	(472)	$	1	$	5	$	(466)

__________

(1)All amounts are net of tax. Tax effects were immaterial.

Earnings per Share

12 Months Ended

Dec. 31, 2022

Earnings Per Share [Abstract]

Earnings per Share

Earnings (Loss) per Share

The Company did not declare any common stock dividends in the periods presented.

The following table sets forth the computation of basic and diluted loss per share of common stock:


	Year Ended December 31,
(in millions, except per share data. Shares in thousands)	2022		2021		2020
Basic Net Earnings (Loss) per Share:
Net Income (Loss)	$	(182)	$	(28)	$	(118)
Dividend - Preferred Stock	(10)		(10)		(10)


Adjusted Net Income (Loss) Available to Common Shareholders - Basic	$	(192)	$	(38)	$	(128)

Diluted Net Earnings (Loss) per Share:
Net Income (Loss)	$	(182)	$	(28)	$	(118)
Dividend - Preferred Stock	(10)		(10)		(10)


Adjusted Net Income (Loss) Available to Common Shareholders - Diluted	$	(192)	$	(38)	$	(128)

Weighted Average Common Shares Outstanding - Basic	215,886		212,719		210,018
Common Shares Issuable with Respect to:
Restricted Stock And Performance Units / Shares	0		0		0

Weighted Average Common Shares Outstanding - Diluted	215,886		212,719		210,018

Net Earnings (Loss) per Share:
Basic	$	(0.89)	$	(0.18)	$	(0.61)
Diluted	$	(0.89)	$	(0.18)	$	(0.61)

The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands):
Restricted stock and performance shares/units	5,469		8,210		12,286

Convertible preferred stock	5,393		5,393		5,393
Total Anti-Dilutive and Contingently Issuable Securities	10,862		13,603		17,679

Related Party Transactions

12 Months Ended

Dec. 31, 2022

Related Party Transactions Disclosure

Related Party Transactions

In the normal course of business, the Company provides services to, and purchases from, certain related parties with the same shareholders. The services provided to these entities included those related to human resources, end-user support and other services and solutions. The purchases from these entities included office equipment and related services and supplies. Revenue and purchases from these entities were included in Revenue and Costs of services or Selling, general and administrative, respectively, on the Company's Consolidated Statements of Income (Loss).

Transactions with related parties were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Revenue from related parties	$	11	$	16	$	24
Purchases from related parties	$	26	$	28	$	36

The Company's receivable and payable balances with related party entities were not material as of December 31, 2022 and 2021.

Subsequent Events	12 Months Ended
Subsequent Events	Dec. 31, 2022
Subsequent Events [Abstract]
Subsequent Events	Subsequent EventsPlaceholder for any subsequent events that may arise. Update or delete closer to filing date.

Schedule II Valuation and Qualifying Accounts

12 Months Ended

Dec. 31, 2022

SEC Schedule, 12-09, Valuation and Qualifying Accounts [Abstract]

Valuation and Qualifying Accounts

For the three years ended December 31, 2022


(in millions)		Balance at beginning of period		Additions charged to expense(1)(4)		Amounts (credited) charged to other income statement accounts (2)		Deductions and other, net of recoveries (3)(4)		Balance at end of period
Allowance for Credit Losses:
2022	Accounts Receivable	$	—	$	—	$	—	$	—	$	—
2021	Accounts Receivable	2		1		—		(3)		—
2020	Accounts Receivable	2		1		—		(1)		2

Tax Valuation Allowance:
2022	Tax Valuation	82		34		—		(14)		102
2021	Tax Valuation	83		10		—		(11)		82
2020	Tax Valuation	72		17		—		(6)		83

__________

(1)Account Receivables/Contract Assets: additions charged to expense represent bad debt provisions relate to estimated losses due to credit and similar collectability issues.

(2)Account Receivables: Other charges (credits) relate to adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.

(3)Account Receivables/Contract Assets: Deductions and other, net of recoveries primarily relates to receivable and contract asset write-offs, but also includes reclassification to other balance sheet accounts, the impact of foreign currency translation adjustments and recoveries of previously written off receivables and contract assets.

(4)Tax Valuation: tax valuation allowance are primarily related to certain net operating loss carryforwards, tax credit carryforwards and deductible temporary differences for which we have concluded it is more-likely-than-not that these items will not be realized in the ordinary course of operations.

Basis of Presentation and Summary of Significant Accounting Policies (Policies)	12 Months Ended
	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Consolidation	Description of Business Conduent Incorporated is a New York corporation, organized in 2016. As a global technology-led business process solutions company, Conduent delivers mission-critical services and solutions on behalf of businesses and governments to create exceptional outcomes for our clients and the millions of people who count on them. Through people, process, expertise, analytics and automation, our services and solutions create value by elevating customer experiences, increasing efficiencies and reducing costs. Eighty percent of Fortune 100 companies and over 600 government and transportation agencies depend on us each day as their trusted partner to manage their business processes and end-user interactions. Basis of Presentation The Company's Consolidated Financial Statements included the historical basis of assets, liabilities, revenues and expenses of the individual businesses of the Company, including joint ventures and partnerships over which the Company has a controlling financial interest. The Company has prepared the Consolidated Financial Statements pursuant to the rules and regulations of the SEC. Certain reclassifications have been made to prior years' amounts to conform to the current year presentation. All intercompany transactions and balances have been eliminated. The Company has evaluated subsequent events through February 22, 2023. Conduent's common stock began trading on January 3, 2017, on the New York Stock Exchange, under the ticker "CNDT". In December 2019, Conduent changed the listing of its publicly traded common stock from the New York Stock Exchange to the Nasdaq Global Select Market (Nasdaq), where it remains listed under the ticker "CNDT".
Use of Estimates	Use of Estimates The Company prepared the Consolidated Financial Statements using financial information available at the time of preparation, which requires it to make estimates and assumptions that affect the amounts reported. The Company's most significant estimates pertain to intangible assets, valuation of goodwill, contingencies and litigation and income taxes. These estimates are based on management's best knowledge of current events, historical experience, and on various other assumptions that are believed to be reasonable under the circumstances. As a result, actual results may be different from these estimates. As of December 31, 2022, the effects of global macroeconomic and geopolitical uncertainty, including COVID-19 pandemic related factors, on the Company's business, results of operations and financial condition continue to evolve. As a result, many of the Company's estimates and assumptions continue to require increased judgment and carry a higher degree of variability and volatility. As events continue to evolve and additional information becomes available, the Company's estimates may change materially in the future.
New Accounting Pronouncements and Recently Adopted Accounting Standards	New Accounting Standards The Company has considered all recent accounting standards issued, but not yet effective, and does not expect any to have a material impact on the Company's Consolidated Financial Statements. Recently Adopted Accounting Standards The Company did not adopt any new accounting standards in 2022 that had a material impact on its Consolidated Financial Statements.
Cash and Cash Equivalents	Cash and Cash Equivalents Cash and cash equivalents consist of cash on hand, including money market funds and investments with original maturities of three months or less.
Receivable Sales	Receivable Sales In 2022, 2021 and 2020, the Company sold certain accounts receivable and derecognized the corresponding receivable balance. Refer to Note 5 – Accounts Receivable, Net for more details on the Company's receivable sales.
Assets/Liabilities Held for Sale	Assets/Liabilities Held for Sale The Company classifies assets as held for sale in the period when the following conditions are met: (i) management, having the authority to approve the action, commits to a plan to sell the asset (disposal group); (ii) the asset (disposal group) is available for immediate sale in its present condition subject only to terms that are usual and customary for sales of such assets (disposal group); (iii) an active program to locate a buyer and other actions required to complete the plan to sell the asset (disposal group) have been initiated; (iv) the sale of the asset (disposal group) is probable, and transfer of the asset (disposal group) is expected to qualify for recognition as a completed sale within one year, except if events or circumstances beyond our control extend the period of time required to sell the asset (disposal group) beyond one year; (v) the asset (disposal group) is being actively marketed for sale at a price that is reasonable in relation to its current fair value; and (vi) actions required to complete the plan indicate that it is unlikely that significant changes to the plan will be made or that the plan will be withdrawn. A long-lived asset (disposal group) that is classified as held for sale is initially measured at the lower of its carrying value or fair value less any costs to sell. Any loss resulting from this measurement is recognized in the period in which the held for sale criteria are met. Conversely, gains are not recognized on the sale of a long-lived asset (disposal group) until the date of sale. The fair value of a long-lived asset (disposal group) less any costs to sell is assessed each reporting period it remains classified as held for sale and any subsequent changes are reported as an adjustment to the carrying value of the asset (disposal group), as long as the new carrying value does not exceed the carrying value of the asset at the time it was initially classified as held for sale. On December 29, 2021, the Company signed a definitive agreement to sell its Midas Suite of Solutions (Midas business) to Symplr Software, Inc. This action was taken because of the Company's strategy to streamline its portfolio and its consideration of divestitures of select businesses to enhance shareholder and client value. As of December 31, 2021, the Company determined that this business met the conditions discussed above to be classified as held for sale. Refer to Note 4 – Assets/Liabilities Held for Sale and Divestiture for further discussion.
Land, Buildings and Equipment	Land, Buildings and Equipment Land, buildings and equipment are recorded at cost. Buildings and equipment are depreciated over their estimated useful lives. Leasehold improvements are depreciated over the shorter of the lease term or the estimated useful life. Significant improvements are capitalized and maintenance and repairs are expensed when incurred. Refer to Note 6 – Land, Buildings, Equipment and Software, Net for further discussion.
Internal Use and Product Software	Internal Use and Product Software Internal Use Software: The Company capitalizes direct costs associated with developing, purchasing or otherwise acquiring software for internal use and amortizes these costs on a straight-line basis over the expected useful life of the software, beginning when the software is implemented. Costs for upgrades and enhancements that will not result in additional functionality are expensed as incurred. Amounts incurred for Internal Use Software are included in Cash Flows from Investing Activities. Product Software: The Company also capitalizes certain costs related to the development of software solutions to be sold to its customers upon reaching technological feasibility. These costs are amortized on a straight-line basis over the estimated economic life of the software. Amounts incurred for Product Software are included in Cash Flows from Operating activities. The Company performs annual reviews to ensure that unamortized Product Software costs remain recoverable from estimated future operating profits (net realizable value). Costs to support or service licensed software are charged to Costs of services as incurred. Internal use and Product software are included in Other long-term assets on the Company's Consolidated Balance Sheets. Refer to Note 6 – Land, Buildings, Equipment and Software, Net for further information.
Cloud Computing Arrangements	Cloud Computing Arrangements The Company incurs costs to implement cloud computing arrangements that are hosted by third party vendors. Implementation costs associated with cloud computing arrangements are capitalized when incurred during the application development phase. Amortization is calculated on a straight-line basis over the contractual term of the cloud computing arrangement, which includes renewal options that are reasonably certain to be exercised. Capitalized amounts related to such arrangements are recorded within Other current assets and Other long-term assets in the Consolidated Balance Sheets. The amortization expense and the associated hosting fees are included in Cost of services and Selling, general and administrative expenses, depending on the nature of the underlying use of the cloud computing arrangement, in the Company’s Consolidated Statements of Income (Loss). In the fourth quarter of 2021, the Company wrote-off approximately $28 million of previously capitalized implementation costs. There were no such write-offs in either 2022 or 2020. Refer to Note 6 – Land, Buildings, Equipment and Software, Net for further information.
Leases	Leases The Company determines if an arrangement is a lease at the inception of the contract and whether that lease meets the classification criteria of a finance or operating lease. The Company has operating and finance leases for real estate and equipment. Operating leases are included in Operating lease ROU assets, Other current liabilities, and Operating lease liabilities in the Company's Consolidated Balance Sheets. Finance leases are included in Land, buildings and equipment, net, Current portion of long-term debt, and Long-term debt in the Company's Consolidated Balance Sheets. ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the Company's obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the commencement date based on the net present value of lease payments over the lease term using the Company’s incremental borrowing rates as the Company's leases generally do not provide an implicit rate. The incremental borrowing rate represents an estimate of the interest rate that the Company would incur at lease commencement to borrow an amount equal to the lease payments on a collateralized basis over the term of a lease within a particular currency environment. The Company's lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option based on economic factors. The Company recognizes operating fixed lease expense and finance lease depreciation on a straight-line basis over the lease term. Variable lease expense is recognized in the period in which the obligation for those payments is incurred. Leases with an initial term of one year or less are expensed on a straight-line basis over the lease term. The Company accounts for lease and non-lease components separately for its equipment leases, based on the estimated standalone price of each component, and combines lease and non-lease components for its real estate leases. Refer to Note 7 – Leases for further information.
Contingencies and Litigation	Contingencies and Litigation The Company is currently involved in various claims and legal proceedings. At least quarterly, it reviews the status of each significant matter and assesses its potential financial exposure considering all available information including, but not limited to, the impact of negotiations, settlements, rulings, advice of legal counsel and other updated information and events pertaining to a particular matter. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, the Company accrues a liability for the estimated loss. The estimated losses are recorded within Litigation settlements (recoveries), net in the Company's income statement. Significant judgment is required in both the determination of probability and the determination as to whether an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time. As additional information becomes available, the Company reassesses the potential liability related to pending claims and litigation and may revise its estimates. These revisions in the estimates of the potential liabilities could have a material impact on the results of operations and financial position. The Company's policy is to expense legal defense costs related to such matters as incurred. These costs are recorded within Selling, general and administrative expenses in the Company's income statement. Any insurance recoveries for litigation settlements and defense costs are recorded when such recoveries are deemed probable and collectability is reasonably assured. Such recoveries are recorded in the same financial statement line as the related costs to which the recoveries relate. Refer to Note 16 – Contingencies and Litigation to the Condensed Consolidated Financial Statements for additional information regarding loss contingencies.
Goodwill and Other Intangible Assets	Goodwill For acquired businesses, the Company records the acquired assets and assumed liabilities based on their relative fair values at the date of acquisitions (commonly referred to as the purchase price allocation). Goodwill represents the excess of the purchase price paid in excess of the fair value of net tangible and intangible assets acquired. For the Company’s business acquisitions, the purchase price is allocated to identifiable intangible assets separate from goodwill if they are from contractual or other legal rights, or if they could be separated from the acquired business and sold, transferred, licensed, rented or exchanged. The Company tests goodwill for impairment annually or more frequently if an event or change in circumstances indicate the asset may be impaired. Impairment testing for goodwill is done at the reporting unit level. Goodwill is tested for impairment using a qualitative and/or quantitative assessment. For the quantitative assessment, the Company determines the fair value of its reporting units utilizing a combination of both an Income Approach and a Market Approach. The Income Approach utilizes a discounted cash flow analysis based upon the forecasted future business results of its reporting units. The Market Approach utilizes the guideline public company method. If the fair value of a reporting unit is less than its carrying amount, an impairment charge would be recognized for the amount by which the carrying amount exceeds the reporting unit's fair value, not to exceed the total amount of goodwill allocated to the reporting unit. Refer to Note 8 – Goodwill and Intangible Assets, Net for further information. Other Intangible Assets Other intangible assets primarily consist of assets acquired through business combinations, primarily installed customer base. Other intangible assets are amortized on a straight-line basis over their estimated economic lives unless impairment is identified. Refer to Note 8 – Goodwill and Intangible Assets, Net for further information.
Impairment of Long-Lived Assets	Impairment of Long-Lived Assets The Company reviews the recoverability of its long-lived assets, including buildings, equipment, internal use software, product software, right-of-use assets and other intangible assets, when events or changes in circumstances occur that indicate that the carrying value of the asset may not be recoverable. The assessment of possible impairment is based on the Company's ability to recover the carrying value of the asset from the expected future cash flows (undiscounted and without interest charges) of the related operations. If these cash flows are less than the carrying value of such asset, an impairment loss is recognized for the difference between estimated fair value and carrying value. The Company's primary measure of fair value is based on forecasted cash flows.
Income Taxes	Income Taxes The Company accounts for income taxes under the asset and liability method. Deferred tax assets and liabilities are based on differences between U.S. GAAP reporting and tax bases of assets or liabilities and based on current tax laws, regulations and rates. The recognition of deferred tax assets requires an assessment to determine the realization of such assets. Management establishes valuation allowances on deferred tax assets when it is determined “more-likely-than-not” that some portion or all of the deferred tax assets may not be realized. Management considers positive and negative evidence in evaluating the ability of the Company to realize its deferred tax assets, including its historical results and forecasts of future ability to realize its deferred tax assets, including projected future taxable income, the expected timing of the reversals of existing temporary differences and tax planning strategies. The Company is subject to ongoing tax examinations and assessments in various jurisdictions. The Company has unrecognized tax benefits for uncertain tax positions. The Company follows U.S. GAAP which prescribes a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. The Company's ongoing assessments of the more-likely-than-not outcomes of the examinations and related tax positions require judgment and can materially increase or decrease its effective tax rate, as well as impact its operating results. On December 22, 2017, the U.S. enacted the Tax Cuts and Jobs Act (Tax Reform). The Tax Reform includes a tax on global intangible low-taxed income (“GILTI”), which imposes a U.S. tax on certain income earned by the Company’s foreign subsidiaries. The Company elected to treat the tax on GILTI as a period cost when incurred and therefore, no deferred taxes for GILTI were recognized for the year ended December 31, 2022. Refer to Note 15 – Income Taxes for further discussion.
Foreign Currency Transactions and Re-measurement	Foreign Currency Translation and Re-measurement The functional currency for most foreign operations is the local currency. Net assets are translated at current rates of exchange and income, expense and cash flow items are translated at average exchange rates for the applicable period. The translation adjustments are recorded in Accumulated other comprehensive loss. The U.S. Dollar is used as the functional currency for certain foreign subsidiaries that conduct their business in U.S. Dollars. A combination of current and historical exchange rates is used in re-measuring the local currency transactions of these subsidiaries and the resulting exchange adjustments are recorded in Currency (gains) and losses within Other (income) expenses, net together with other foreign currency re-measurements.
Revenue Recognition	Revenue Recognition The Company recognizes revenue when control of the promised goods or services is transferred to its customers, in an amount that reflects the consideration that the Company expects to receive in exchange for those goods or services. The Company's contracts with customers often include promises to transfer multiple products and services to a customer. Determining whether products and services are considered distinct performance obligations that should be accounted for separately, versus together, may require judgment. Typically, the Company’s contracts include performance obligation(s) to stand-ready on a daily or monthly basis to provide services to the customers. Under a stand-ready obligation, the evaluation of the nature of our performance obligation is focused on each time increment rather than the underlying activities. Accordingly, the promise to stand-ready is accounted for as a single-series performance obligation. Once the Company determines the performance obligations, the Company determines the transaction price, which is based on fixed and/or variable consideration. Typical forms of variable consideration include variable pricing based on the number of transactions processed or usage-based pricing arrangements. Variable consideration is also present in the form of volume discounts, tiered and declining pricing, penalties for service level agreements, performance bonuses and credits. In circumstances where the Company meets certain requirements to allocate variable consideration to a distinct service within a series of related services, it allocates variable consideration to each distinct period of service within the series. In limited circumstances, if the Company does not meet those requirements, it includes an estimate of variable consideration in the transaction price to the extent it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty is resolved. For contracts with multiple performance obligations, the transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. The Company generally determines standalone selling prices based on the prices charged to customers or by using expected cost plus a reasonable margin. The Company typically satisfies its performance obligations over time as the services are provided. A time-elapsed output method is used to measure progress because the nature of the Company’s promise is a stand-ready service and efforts are expended evenly throughout the period. In limited circumstances, such as contracts for implementation or development projects, the Company also uses a cost-to-cost based input method. The Company has determined that the above methods provide a faithful depiction of the transfer of services to the customer. Estimates of revenue expected to be recognized in future periods exclude unexercised customer options to purchase additional services that do not represent material rights to the customer. Customer options that do not represent a material right are only accounted for when the customer exercises its option to purchase additional goods or services. The Company recognizes revenue for non-refundable upfront implementation fees on a straight-line basis over the period between the initiation of the services through the end of the contract term. When more than one party is involved in providing services to a customer, the Company evaluates whether it is the principal, and reports revenue on a gross basis, or an agent, and reports revenue on a net basis. In this assessment, the Company considers the following: if it obtains control of the specified services before they are transferred to the customer; is primarily responsible for fulfillment and inventory risk; and has discretion in establishing price. The Company reports revenue net of any revenue-based taxes assessed by governmental authorities that are imposed on and concurrent with specific revenue-producing transactions. The primary revenue-based taxes are sales tax and value-added tax (VAT). The Company's payment terms vary by type of services offered. The time between invoicing and when payment is due is not significant. For certain services and customer types, the Company requires payment before services are rendered. From time to time, the Company's contracts are modified to account for additions or changes to existing performance obligations. The Company's contract modifications related to stand-ready performance obligations are generally accounted for prospectively. Refer to Note 2 – Revenue for further discussion

Revenue (Tables)

12 Months Ended

Dec. 31, 2022

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line


	Year Ended December 31,
(in millions)	2022		2021		2020
Commercial:
Customer experience management	$	636	$	629	$	648
Business operations solutions	553		567		566
Healthcare claims and administration solutions	368		367		361
Human capital solutions	435		454		529
Total Commercial	1,992		2,017		2,104
Government:
Government healthcare solutions	589		576		603
Government services solutions	561		731		665
Total Government	1,150		1,307		1,268
Transportation:
Road usage charging & management solutions	328		327		318
Transit solutions	226		262		248
Curbside management solutions	85		82		72
Public safety solutions	62		67		73
Commercial vehicles	8		8		8
Total Transportation	709		746		719
Other:
Divestitures	7		70		72

Total Other	7		70		72
Total Consolidated Revenue	$	3,858	$	4,140	$	4,163

Timing of Revenue Recognition:
Point in time	$	115	$	111	$	110
Over time	3,743		4,029		4,053
Total Revenue	$	3,858	$	4,140	$	4,163

Contract Assets, Unearned Income and Accounts Receivable

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:


(in millions)	December 31, 2022		December 31, 2021
Contract Assets (Unearned Income)
Current contract assets	$	171	$	154
Long-term contract assets(1)	12		8
Current unearned income	(81)		(82)
Long-term unearned income(2)	(42)		(48)
Net Contract Assets	$	60	$	32
Accounts receivable, net	$	630	$	699

__________

(1)Presented in Other long-term assets in the Consolidated Balance Sheets

(2)Presented in Other long-term liabilities in the Consolidated Balance Sheets

Schedule of Expected amortization expense

The expected amortization expense for the next five years and thereafter for these costs to obtain and fulfill a contract is as follows:


2023		2024		2025		2026		2027		Thereafter
$	27	$	15	$	11	$	8	$	5	$	16

Segment Reporting (Tables)

12 Months Ended

Dec. 31, 2022

Segment Reporting [Abstract]

Operating segment revenues and profitability

Selected financial information for the Company's reportable segments was as follows:


	Year Ended December 31,
(in millions)	Commercial		Government		Transportation		Other				Unallocated Costs		Total
2022							Divestitures		Other
Revenue	$	1,992	$	1,150	$	709	$	7	$	—	$	—	$	3,858
Segment profit (loss)	$	124	$	294	$	49	$	2	$	—	$	(293)	$	176

2021
Revenue	$	2,017	$	1,307	$	746	$	70	$	—	$	—	$	4,140
Segment profit (loss)	$	95	$	409	$	72	$	32	$	1	$	(372)	$	237

2020
Revenue	$	2,104	$	1,268	$	719	$	72	$	—	$	—	$	4,163
Segment profit (loss)	$	98	$	375	$	82	$	33	$	9	$	(332)	$	265

Reconciliation to pre-tax income (loss)

The following is a reconciliation of segment profit (loss) to income (loss) before income taxes:


(in millions)	Year Ended December 31,
Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss)	2022		2021		2020
Income (Loss) Before Income Taxes	$	(127)	$	(25)	$	(139)
Reconciling items:
Amortization of acquired intangible assets	13		135		239
Restructuring and related costs	39		45		67
Interest expense	84		55		60
Loss on extinguishment of debt	—		15		—
Goodwill impairment	358		—		—
(Gain) loss on divestitures and transaction costs, net	(158)		3		17
Litigation settlements (recoveries), net	(32)		3		20
Other (income) expenses, net	(1)		6		1
Segment Profit (Loss)	$	176	$	237	$	265

Revenue and long-lived assets by geography

Geographic area data is based upon the location of the subsidiary reporting the revenue or long-lived assets and is as follows for each of the years ended December 31:


	Revenues						Long-Lived Assets (1)
(in millions)	2022		2021		2020		2022		2021
United States	$	3,473	$	3,712	$	3,748	$	638	$	651
Europe	328		368		357		39		39
Other areas	57		60		58		86		96
Total Revenues and Long-Lived Assets	$	3,858	$	4,140	$	4,163	$	763	$	786

__________

(1)Long-lived assets are comprised of (i) Land, buildings and equipment, net, (ii) Internal use software, net, (iii) Product software, net and (iv) Operating lease right-of-use assets.

Land, Buildings, Equipment and Software, Net (Tables)

12 Months Ended

Dec. 31, 2022

Property, Plant and Equipment [Abstract]

Land, buildings and equipment, net

Land, buildings and equipment, net was as follows:


	Estimated Useful Lives	December 31,
(in millions except as noted)	(Years)	2022		2021
Land		$	1	$	1
Building and building equipment	25 to 50	7		7
Leasehold improvements	Varies	236		250
IT, other equipment and office furniture	3 to 15	896		883
Other	4 to 20	3		3
Construction in progress		39		49
Subtotal		1,182		1,193
Accumulated depreciation		(916)		(912)
Land, Buildings and Equipment, Net		$	266	$	281

Additions to Internal Use and Product Software

Additions to Internal use and Product software as well as year-end balances for these assets were as follows:


(in millions)	Year Ended December 31,
Additions to:	2022		2021		2020
Internal use software	$	61	$	65	$	63
Product software	39		45		36

Capitalized Costs, Internal Use and Product Software


	December 31,
(in millions)	2022		2021
Internal use software, at cost	$	621	$	563
Accumulated amortization	(432)		(382)
Internal use software, net	$	189	$	181

Product software, at cost	$	207	$	171
Accumulated amortization	(97)		(78)
Product software, net	$	110	$	93

capitalized cloud computing costs

Additions to Cloud computing implementation costs as well as year-end balances for these assets were as follows:


(in millions)	Year Ended December 31,
Additions to:	2022		2021		2020
Cloud computing implementation costs	$	1	$	6	$	3


(in millions)	December 31,
Capitalized Costs, Net	2022		2021
Cloud computing implementation costs, at cost	$	54	$	53
Impairment charges	—		(28)
Accumulated impairment charges	(28)		—
Accumulated amortization	(17)		(11)
Cloud computing implementation costs, net(1)	$	9	$	14

__________

(1)Refer to Note 10 – Supplementary Financial Information for additional information on the current and long-term portions of this asset.

Leases, Codification Topic 842 (Tables)

12 Months Ended

Dec. 31, 2022

Leases [Abstract]

Lease, Cost

The components of lease costs were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Finance Lease Costs:
Amortization of right of use assets	$	10	$	10	$	8
Interest on lease liabilities	1		1		1
Total Finance Lease Costs	$	11	$	11	$	9
Operating lease costs:
Base rent	$	79	$	85	$	95
Short-term lease costs	4		4		5
Variable lease costs(1)	24		23		26
Sublease income	(1)		(1)		(3)
Total Operating Lease Costs	$	106	$	111	$	123

__________

(1)Primarily related to taxes, insurance and common area and other maintenance costs for real estate leases.

Lessee, Operating Lease, Disclosure

Supplemental cash flow information related to leases was as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Cash paid for the amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	93	$	99	$	117
Operating cash flows from finance leases	1		1		1
Total Cash Flow from Operating Activities	$	94	$	100	$	118

Financing cash flow from finance leases	$	10	$	9	$	11

Supplemental non-cash information on right of use assets obtained in exchange for new lease obligations:
Operating leases	$	43	$	68	$	73
Finance leases	$	14	$	5	$	14

Supplemental balance sheet information related to leases was as follows:


	December 31,
(in millions)	2022		2021
Operating lease assets:
Operating lease right-of-use assets	$	197	$	231
Operating lease liabilities:
Other current liabilities	$	57	$	71
Operating lease liabilities	160		184
Total Operating Lease Liabilities	$	217	$	255

Finance lease assets:
Land, buildings and equipment, net	$	19	$	17
Finance lease liabilities:
Current portion of long-term debt	$	10	$	8
Long-term debt	10		8
Total Finance Lease Liabilities	$	20	$	16

The weighted average discount rates and weighted average remaining lease terms for operating and finance leases as of December 31, 2022 and 2021 were as follows:


	December 31, 2022				December 31, 2021
	Operating Leases		Finance Leases		Operating Leases		Finance Leases
Weighted average discount rates	6.3	%	7.0	%	5.8	%	5.0	%
Weighted average remaining lease term (in years)	4		2		5		3

Finance Lease, Liability, Maturity

Maturities of operating and finance lease liabilities as of December 31, 2022 were as follows:


	December 31, 2022
(in millions)	Operating Lease Payments		Finance Lease Payments
2023	$	68	$	11
2024	56		6
2025	46		2
2026	35		1
2027	25		1
Thereafter	20		—
Total undiscounted lease payments	250		21
Less imputed interest	33		1
Present value of lease liabilities	$	217	$	20

Goodwill and Intangible Assets, Net (Tables)

12 Months Ended

Dec. 31, 2022

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The following table presents the changes in the carrying amount of goodwill, by reportable segment:


(in millions)	Commercial		Government		Transportation		Total
Balance at December 31, 2020	$	837	$	623	$	68	$	1,528
Foreign currency translation	(14)		(6)		(7)		(27)


Assets Held For Sale	(162)		—		—		(162)

Balance at December 31, 2021	$	661	$	617	$	61	$	1,339
Foreign currency translation	(20)		(2)		(4)		(26)

Impairment	(358)		—		—		(358)

Transfer of goodwill between segments	4		(4)		—		—
Balance at December 31, 2022	$	287	$	611	$	57	$	955

Gross goodwill	$	2,198	$	1,365	$	637	$	4,200
Accumulated impairment	(1,911)		(754)		(580)		(3,245)
Balance at December 31, 2022	$	287	$	611	$	57	$	955

Schedule of Finite-Lived Intangible Assets by Major Class

Intangible assets were comprised exclusively of Customer relationships as follows:


		December 31, 2022						December 31, 2021
(in millions, except years)	Weighted Average Amortization	Gross Carrying Amount		Accumulated Amortization		Net Amount		Gross Carrying Amount		Accumulated Amortization		Net Amount


Total Intangible Assets	14 years	$	95	$	56	$	39	$	1,658	$	1,606	$	52

Tabular disclosure of goodwill by reportable segment and in total which includes a rollforward schedule.

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Restructuring and Related Activities [Abstract]

Restructuring and Asset Impairment Charges (Tables)

12 Months Ended

Dec. 31, 2022

Restructuring Program Activity

A summary of the Company's restructuring program activity during the two years ended December 31, 2022 is as follows:


(in millions)	Severance and Related Costs		Termination and Other Costs		Asset Impairments		Total
Balance at December 31, 2020	$	3	$	3	$	—	$	6
Provision	8		27		9		44
Changes in estimates	—		(3)		—		(3)
Total Net Current Period Charges(1)	8		24		9		41
Charges against reserve and currency	(6)		(26)		(9)		(41)

Balance at December 31, 2021	$	5	$	1	$	—	$	6
Provision	15		12		11		38
Changes in estimates	(1)		—		—		(1)
Total Net Current Period Charges(1)	14		12		11		37
Charges against reserve and currency	(9)		(13)		(11)		(33)
Balance at December 31, 2022	$	10	$	—	$	—	$	10

__________

(1)Represents amounts recognized within the Consolidated Statements of Income (Loss) for the years shown.

Total Costs Incurred with Restructuring Programs, by Segment

The following table summarizes the total amount of costs incurred in connection with these restructuring programs by reportable and non-reportable segment:


	Year Ended December 31,
(in millions)	2022		2021		2020
Commercial	$	6	$	4	$	11
Government	1		1		1
Transportation	1		1		2

Unallocated Costs (1)	29		35		45
Total Net Restructuring Charges	$	37	$	41	$	59

__________

(1)Represents costs related to the consolidation of the Company's data centers, operating lease ROU asset impairment, termination and other costs not allocated to the segments.

Supplementary Financial Information (Tables)

12 Months Ended

Dec. 31, 2022

Supplemental Financial Information [Abstract]

Supplemental Financial Information Table

The components of Other assets and liabilities were as follows:


	December 31,
(in millions)	2022		2021
Other Current Assets
Prepaid expenses	$	88	$	84
Income taxes receivable	41		46
Value-added tax (VAT) receivable	10		12
Restricted cash	16		5
Current portion of capitalized cloud computing implementation costs, net	5		6

Other	82		75
Total Other Current Assets	$	242	$	228
Other Current Liabilities
Accrued liabilities	$	211	$	246
Litigation related accruals	37		64
Current operating lease liabilities	57		71
Restructuring liabilities	10		6
Income tax payable	2		10
Other taxes payable	16		14
Accrued interest	6		10
Other	43		22
Total Other Current Liabilities	$	382	$	443
Other Long-term Assets
Internal use software, net	$	189	$	181
Deferred contract costs, net(1)	82		73
Product software, net	110		93
Cloud computing implementation costs, net	4		8
Other	104		98
Total Other Long-term Assets	$	489	$	453
Other Long-term Liabilities

Income tax liabilities	$	7	$	15
Unearned income	42		48

Other	20		32
Total Other Long-term Liabilities	$	69	$	95

__________

Debt (Tables)

12 Months Ended

Dec. 31, 2022

Debt Disclosure [Abstract]

Schedule of Long-term Debt Instruments

Long-term debt was as follows:


			December 31,
(in millions)	Weighted Average Interest Rates at December 31, 2022(1)		2022		2021
Term loan A due 2026	4.97	%	$	252	$	265
Term loan B due 2028	6.42	%	510		515
Senior notes due 2029	6.15	%	520		520
Revolving credit facility maturing 2026	—	%	—		100



Finance lease obligations	7.00	%	20		16
Other	3.98	%	33		24

Principal Debt Balance			$	1,335	$	1,440
Debt issuance costs and unamortized discounts			(23)		(27)
Less: current maturities			(35)		(30)
Total Long-term Debt			$	1,277	$	1,383

____________

(1)Represents weighted average effective interest rate which includes the effect of discounts and debt issuance costs on issued debt.

Schedule of Maturities of Long-term Debt

Scheduled principal payments due on long-term debt for the next five years (in millions) are as follows:


2023		2024		2025		2026		2027		Thereafter		Total
$	35	$	31	$	26	$	230	$	9	$	1,004	$	1,335

Schedule Of Interest Expense And Interest Income

Interest expense and interest income were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Interest expense	$	84	$	55	$	60
Interest income(1)	7		1		2

____________

(1)Included in Other (income) expenses, net on the Consolidated Statements of Income (Loss).

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

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Derivative Instruments and Hedging Activities Disclosure [Abstract]

Financial Instruments (Tables)

12 Months Ended

Dec. 31, 2022

Schedule of a Summary of Foreign Exchange Contracts Gross Notional Values

The following is a summary of the primary hedging positions and corresponding fair values:


	December 31, 2022				December 31, 2021
(in millions)	Gross Notional Value		Fair Value Asset (Liability)(1)		Gross Notional Value		Fair Value Asset (Liability)(1)
Currencies Hedged (Buy/Sell)
Philippine Peso/U.S. Dollar	$	50	$	—	$	55	$	(2)
Indian Rupee/U.S. Dollar	37		(1)		47		1
Euro/U.S. Dollar	1		—		18		—

All Other	16		—		30		—
Total Foreign Exchange Hedging	$	104	$	(1)	$	150	$	(1)

____________

(1)Represents the net receivable (payable) amount included in the Consolidated Balance Sheet.

Fair Value of Financial Assets and Liabilities (Tables)

12 Months Ended

Dec. 31, 2022

Fair Value Disclosures [Abstract]

Schedule of Fair Value of Financial Assets and Liabilities

The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases was Level 2.


(in millions)	December 31, 2022		December 31, 2021
Assets:
Foreign exchange contract - forward	$	—	$	1
Total Assets	$	—	$	1
Liabilities:
Foreign exchange contracts - forward	$	1	$	2
Total Liabilities	$	1	$	2

Schedule of Estimated Fair Values of Financial Assets and Liabilities Not Measured at Fair Value on a Recurring Basis

The estimated fair values of other financial assets and liabilities were as follows:


	December 31, 2022				December 31, 2021
(in millions)	Carrying Amount		Fair Value		Carrying Amount		Fair Value


Liabilities:
Long-term debt	$	1,277	$	1,155	$	1,383	$	1,374

Tabular disclosure of financial instruments measured at fair value, including those classified in shareholders' equity measured on a recurring or nonrecurring basis. Disclosures include, but are not limited to, fair value measurements recorded and the reasons for the measurements, level within the fair value hierarchy in which the fair value measurements are categorized and transfers between levels 1 and 2. Nonrecurring fair value measurements are those that are required or permitted in the statement of financial position in particular circumstances.

Schedule of Income before Income Tax, Domestic and Foreign

Income Taxes (Tables)

12 Months Ended

Dec. 31, 2022

Income Tax Disclosure [Abstract]

Loss before income taxes (pre-tax income (loss)) was as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Domestic loss	$	(149)	$	(68)	$	(186)
Foreign income	22		43		47
Loss Before Income Taxes	$	(127)	$	(25)	$	(139)

Schedule of Effective Income Tax Rate Reconciliation

A reconciliation of the U.S. federal statutory income tax rate to the consolidated effective income tax rate was as follows:


	Year Ended December 31,
	2022		2021		2020
U.S. federal statutory income tax rate	21.0	%	21.0	%	21.0	%
Nondeductible expenses	(3.5)	%	(15.5)	%	(2.1)	%

Change in valuation allowance for deferred tax assets	(8.0)	%	(20.4)	%	0.6	%
State taxes, net of federal benefit	(2.4)	%	(8.6)	%	(2.1)	%
Tax-exempt income, credits and incentives	3.0	%	38.4	%	5.1	%
Foreign rate differential adjusted for U.S. taxation of foreign profits(1)	(1.9)	%	(11.1)	%	(0.9)	%
Divestitures	(17.9)	%	2.1	%	—	%
Impairments(2)	(39.8)	%	(3.1)	%	—	%
Unrecognized tax benefits	6.6	%	0.8	%	(1.2)	%
Audit and other tax adjustments	(1.2)	%	(22.9)	%	(5.3)	%
Excess tax benefits	0.6	%	7.5	%	—	%
Other(3)	(0.4)	%	2.1	%	—	%
Effective Income Tax Rate	(43.9)	%	(9.7)	%	15.1	%

_______________

(2) Impairment represents adjustments for the non-deductible component of goodwill in 2022 and impairment of an equity investment in 2021.

Summary of Income Tax Contingencies

A reconciliation of the beginning and ending amount of unrecognized tax benefits was as follows:


(in millions)	2022		2021		2020
Balance at January 1	$	23	$	23	$	24

Additions related to prior years positions	1		3		3
Reductions related to prior years positions	(2)		(3)		—
Settlements with taxing authorities	(5)		—		(4)
Lapse of Statute of limitations	(5)		—		—

Balance at December 31	$	12	$	23	$	23

Schedule of Deferred Tax Assets and Liabilities

The tax effects of temporary differences that give rise to significant portions of the deferred taxes were as follows:


	December 31,
(in millions)	2022		2021
Deferred Tax Assets
Net operating losses and capital loss carryforward	$	99	$	84
Operating reserves, accruals and deferrals	46		49
Deferred compensation	6		5
Settlement reserves	12		18
Operating lease liabilities	54		63
Tax credits	6		42
Capitalized research and experimentation costs	13		—
Other	3		4
Subtotal	239		265
Valuation allowance	(102)		(82)
Total	$	137	$	183

Deferred Tax Liabilities

Intangibles and goodwill	$	44	$	79
Depreciation	90		85
Operating lease right-of-use assets	49		56
Other	17		18
Total	$	200	$	238

Total Deferred Tax Assets (Liabilities), Net	$	(63)	$	(55)

Schedule of Components of Income Tax Expense (Benefit)

Provision (benefit) for income taxes were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Federal Income Taxes
Current	$	30	$	6	$	(22)
Deferred	14		(23)		(17)
Foreign Income Taxes
Current	9		15		18
Deferred	(2)		2		(4)
State Income Taxes
Current	8		3		5
Deferred	(4)		—		(1)
Total Provision (Benefit)	$	55	$	3	$	(21)

Summary of Operating Loss Carryforwards

The following table presents the Company's worldwide net operating loss carryforwards (NOLs) as of December 31, 2022 and 2021:


	December 31, 2022				December 31, 2021
(in millions)	Gross		Tax Effected		Gross		Tax Effected
U.S Federal NOLs limited by Section 382 of the Tax Code	$	4	$	1	$	5	$	1
U.S. State NOLs	367		19		542		30
Foreign NOLs	304		76		199		50
Total	$	675	$	96	$	746	$	81

Shareholders' Equity (Tables)

12 Months Ended

Dec. 31, 2022

Stockholders' Equity Note [Abstract]

Schedule of Stock-based Compensation Expense, Tax Effect

Stock-based compensation expense was as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Stock-based compensation expense, pre-tax	$	21	$	21	$	20
Income tax benefit recognized in earnings	4		3		3

Schedule of Disclosure of Share-based Compensation Arrangements by Share-based Payment Award

Summary of Stock-based Compensation Activity


	2022			2021			2020
(shares in thousands)	Shares	Weighted Average Grant Date Fair Value		Shares	Weighted Average Grant Date Fair Value		Shares	Weighted Average Grant Date Fair Value
Restricted Stock Units / Shares
Outstanding at January 1	3,792	$	4.57	5,620	$	3.49	1,741	$	13.07
Granted	3,431	5.15		2,677	6.65		7,778	2.25
Vested	(3,238)	4.38		(3,117)	4.69		(2,816)	4.99
Canceled	(820)	4.56		(1,388)	3.96		(1,083)	6.11
Outstanding at December 31	3,165	5.39		3,792	4.57		5,620	3.49

Performance Stock Units / Shares
Outstanding at January 1	3,609	$	4.71	5,453	$	3.83	3,597	$	16.17
Granted	2,186	4.80		1,545	6.54		7,010	1.37
Vested	(1,688)	2.02		(1,945)	3.37		(3,163)	7.33
Canceled	(1,010)	8.02		(1,444)	5.13		(1,991)	11.91
Outstanding at December 31	3,097	—		3,609	4.71		5,453	3.83

Schedule of Unrecognized Compensation Cost, Nonvested Awards

The total unrecognized compensation cost related to non-vested stock-based awards at December 31, 2022 was as follows (in millions):


Awards	Unrecognized Compensation		Remaining Weighted-Average Expense Period (Years)
Restricted Stock Units / Shares	$	12	1.7
Performance Stock Units / Shares	4		1.4
Total	$	16

Schedule of Aggregate intrinsic value restricted stock and performance shares compensation awards

The aggregate intrinsic value of outstanding RSUs and PSUs awards were as follows (in millions):


Awards	December 31, 2022
Restricted Stock Units / Shares	$	13
Performance Stock Units / Shares	13

Schedule of Vested and exercised stock based awards total intrinsic value and tax benefit realized

The total intrinsic value and actual tax benefit realized for vested and exercised stock-based awards were as follows:


(in millions)	December 31, 2022						December 31, 2021						December 31, 2020
Awards	Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit
Restricted Stock Units / Shares	$	13	$	—	$	3	$	17	$	—	$	3	$	13	$	—	$	3
Performance Stock Units / Shares	7		—		1		11		—		2		14		—		2

Other Comprehensive Income (Loss) (Tables)

12 Months Ended

Dec. 31, 2022

Equity [Abstract]

Schedule of Amounts Recognized in Other Comprehensive Income (Loss)

Other Comprehensive Income (Loss) is comprised of the following:


	Year Ended December 31,
	2022				2021				2020
(in millions)	Pre-tax		Net of Tax		Pre-tax		Net of Tax		Pre-tax		Net of Tax
Currency Translation
Currency translation adjustments, net	$	(41)	$	(41)	$	(31)	$	(31)	$	8	$	8
Reclassification of currency translation adjustments on divestitures	—		—		—		—		—		—
Translation adjustments gains (losses)	$	(41)	$	(41)	$	(31)	$	(31)	$	8	$	8
Unrealized Gains (Losses)
Changes in fair value of cash flow hedges gains (losses)	$	(1)	$	(1)	$	(1)	$	(1)	$	—	$	—
Changes in cash flow hedges reclassed to earnings(1)	—		—		—		—		—		—
Net Unrealized Gains (Losses)	$	(1)	$	(1)	$	(1)	$	(1)	$	—	$	—

Defined Benefit Plans Gains (Losses)
Reclassification of divested benefit plans and other	$	—	$	—	$	—	$	—	$	—	$	—
Net actuarial/prior service gains (losses)	5		5		1		1		1		1


Changes in Defined Benefit Plans Gains (Losses)	$	5	$	5	$	1	$	1	$	1	$	1

Other Comprehensive Income (Loss)	$	(37)	$	(37)	$	(31)	$	(31)	$	9	$	9

____________________________

(1)Reclassified to Cost of services - refer to Note 12 – Financial Instruments for additional information regarding the Company's cash flow hedges.

Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]

Below are the balances and changes in AOCL(1):


(in millions)	Currency Translation Adjustments		Gains (Losses) on Cash Flow Hedges		Defined Benefit Pension Items		Total
Balance at December 31, 2019	$	(408)	$	3	$	(2)	$	(407)

Other comprehensive income (loss) before reclassifications	8		—		1		9
Amounts reclassified from accumulated other comprehensive loss	—		—		—		—
Net current period other comprehensive income (loss)	8		—		1		9
Balance at December 31, 2020	$	(400)	$	3	$	(1)	$	(398)
Other comprehensive income (loss) before reclassifications	(31)		(1)		1		(31)
Amounts reclassified from accumulated other comprehensive loss	—		—		—		—
Net current period other comprehensive income (loss)	(31)		(1)		1		(31)
Balance at December 31, 2021	$	(431)	$	2	$	—	$	(429)
Other comprehensive income (loss) before reclassifications	(41)		(1)		5		(37)
Amounts reclassified from accumulated other comprehensive loss	—		—		—		—
Net current period other comprehensive income (loss)	(41)		(1)		5		(37)
Balance at December 31, 2022	$	(472)	$	1	$	5	$	(466)

__________

(1)All amounts are net of tax. Tax effects were immaterial.

Earnings per Share (Tables)

12 Months Ended

Dec. 31, 2022

Earnings Per Share [Abstract]

Basic and Diluted Earnings per Share

The following table sets forth the computation of basic and diluted loss per share of common stock:


	Year Ended December 31,
(in millions, except per share data. Shares in thousands)	2022		2021		2020
Basic Net Earnings (Loss) per Share:
Net Income (Loss)	$	(182)	$	(28)	$	(118)
Dividend - Preferred Stock	(10)		(10)		(10)


Adjusted Net Income (Loss) Available to Common Shareholders - Basic	$	(192)	$	(38)	$	(128)

Diluted Net Earnings (Loss) per Share:
Net Income (Loss)	$	(182)	$	(28)	$	(118)
Dividend - Preferred Stock	(10)		(10)		(10)


Adjusted Net Income (Loss) Available to Common Shareholders - Diluted	$	(192)	$	(38)	$	(128)

Weighted Average Common Shares Outstanding - Basic	215,886		212,719		210,018
Common Shares Issuable with Respect to:
Restricted Stock And Performance Units / Shares	0		0		0

Weighted Average Common Shares Outstanding - Diluted	215,886		212,719		210,018

Net Earnings (Loss) per Share:
Basic	$	(0.89)	$	(0.18)	$	(0.61)
Diluted	$	(0.89)	$	(0.18)	$	(0.61)

The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands):
Restricted stock and performance shares/units	5,469		8,210		12,286

Convertible preferred stock	5,393		5,393		5,393
Total Anti-Dilutive and Contingently Issuable Securities	10,862		13,603		17,679

Related Party Transactions (Tables)

12 Months Ended

Dec. 31, 2022

Schedule of Related Party Transactions

Transactions with related parties were as follows:


	Year Ended December 31,
(in millions)	2022		2021		2020
Revenue from related parties	$	11	$	16	$	24
Purchases from related parties	$	26	$	28	$	36

Basis of Presentation and Summary of Significant Accounting Policies - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Write-off of previously capitalized implementation costs	$ 0	$ 28	$ 0

Revenue - Disaggregated Revenue (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Disaggregation of Revenue [Line Items]
Revenue	$ 3,858	$ 4,140	$ 4,163
Point in time
Disaggregation of Revenue [Line Items]
Revenue	115	111	110
Over time
Disaggregation of Revenue [Line Items]
Revenue	3,743	4,029	4,053
Commercial:
Disaggregation of Revenue [Line Items]
Revenue	1,992	2,017	2,104
Government:
Disaggregation of Revenue [Line Items]
Revenue	1,150	1,307	1,268
Transportation:
Disaggregation of Revenue [Line Items]
Revenue	709	746	719
Other:
Disaggregation of Revenue [Line Items]
Revenue	7	70	72
Other: \| Divestitures
Disaggregation of Revenue [Line Items]
Revenue	7	70	72
Customer experience management \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	636	629	648
Business operations solutions \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	553	567	566
Healthcare claims and administration solutions \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	368	367	361
Human capital solutions \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	435	454	529
Government healthcare solutions \| Government:
Disaggregation of Revenue [Line Items]
Revenue	589	576	603
Government services solutions \| Government:
Disaggregation of Revenue [Line Items]
Revenue	561	731	665
Road usage charging & management solutions \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	328	327	318
Transit solutions \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	226	262	248
Curbside management solutions \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	85	82	72
Public safety solutions \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	62	67	73
Commercial vehicles \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	$ 8	$ 8	$ 8

Revenue - Contract Assets and Liabilities (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2022

Dec. 31, 2021

Contract Assets (Unearned Income)

Contract assets

$ 171

$ 154

Long-term contract asset

^[1]

Current unearned income

(81)

(82)

Long-term unearned income

(42)

^[2]

(48)

Net Contract Assets

Accounts receivable, net

630

699

Revenue Recognized

$ 107

Midas Sale

Contract Assets (Unearned Income)

Revenue Recognized

$ 7

[1]	Presented in Other long-term assets in the Consolidated Balance Sheets
[2]	Presented in Other long-term liabilities in the Consolidated Balance Sheets

Revenue - Performance Obligation (Details) $ in Billions	Dec. 31, 2022 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	$ 1.1
Revenue, Remaining Performance Obligation, Percentage	75.00%
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Period	2 years

Revenue - Costs to Obtain and Fulfill a Contract (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Amortization	$ 34	$ 39	$ 41
2023	27
2024	15
2025	11
2026	8
2027	5
Thereafter	16
Sales Commissions
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net, Noncurrent	24	25
Inducement Payments
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net, Noncurrent	28	19
Contract Fulfillment Cost
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net, Noncurrent	$ 30	$ 29

Segment Reporting - Segment Revenue and Segment Profit (Loss) (Details) $ in Millions	12 Months Ended
	Dec. 31, 2022 USD ($) segment	Dec. 31, 2021 USD ($)	Dec. 31, 2020 USD ($)
Segment Reporting Information [Line Items]
Reportable segments, number \| segment	3
Revenue	$ 3,858	$ 4,140	$ 4,163
Segment profit (loss)	176	237	265
Commercial:
Segment Reporting Information [Line Items]
Revenue	1,992	2,017	2,104
Segment profit (loss)	124	95	98
Government:
Segment Reporting Information [Line Items]
Revenue	1,150	1,307	1,268
Segment profit (loss)	294	409	375
Transportation:
Segment Reporting Information [Line Items]
Revenue	709	746	719
Segment profit (loss)	49	72	82
Other:
Segment Reporting Information [Line Items]
Revenue	7	70	72
Other: \| Education
Segment Reporting Information [Line Items]
Revenue	0	0	0
Segment profit (loss)	0	1	9
Other: \| Divestitures
Segment Reporting Information [Line Items]
Revenue	7	70	72
Segment profit (loss)	2	32	33
Unallocated Costs
Segment Reporting Information [Line Items]
Revenue	0	0	0
Segment profit (loss)	$ (293)	$ (372)	$ (332)

Segment Reporting - Reconciliation Of Operating Profit Loss (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Segment Reporting [Abstract]
Income (Loss) Before Income Taxes	$ (127)	$ (25)	$ (139)
Reconciling items:
Amortization of acquired intangible assets	13	135	239
Restructuring and related costs	39	45	67
Interest expense	84	55	60
Loss on extinguishment of debt	0	15	0
Goodwill impairment	358	0	0
(Gain) loss on divestitures and sales of fixed assets, net	158	(3)	(17)
Litigation settlements (recoveries), net	(32)	3	20
Other (income) expenses, net	(1)	6	1
Segment profit (loss)	$ 176	$ 237	$ 265

Segment Reporting - Geographic Revenue and Assets (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 3,858	$ 4,140	$ 4,163
Long-Lived Assets	763	786
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	3,473	3,712	3,748
Long-Lived Assets	638	651
Europe
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	328	368	357
Long-Lived Assets	39	39
Other areas
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	57	60	$ 58
Long-Lived Assets	$ 86	$ 96

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (a)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8906-108599

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 40
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e9031-108599

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 41
-Subparagraph (a)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e9038-108599

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (b)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8933-108599

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (a)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8933-108599

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 4
-Subparagraph (a)
-URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130543-203045

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-SubTopic 10
-Section 50
-Paragraph 22
-Subparagraph (b)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8736-108599

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-Subparagraph (a)
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 42
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e9054-108599

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130545-203045

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 924
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 11.L)
-URI https://asc.fasb.org/extlink&oid=6472922&loc=d3e499488-122856

Assets/Liabilities Held for Sale and Divestiture (Details) - USD ($) $ in Millions		12 Months Ended
	Feb. 08, 2022	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Pre-tax gain on divestiture	$ 166
Disposal Group, Not Discontinued Operation, Gain (Loss) on Disposal, Statement of Income or Comprehensive Income [Extensible Enumeration]		(Gain) loss on divestitures and sales of fixed assets, net
Income taxes in connection with divestiture	62
Revenue		$ 3,858	$ 4,140	$ 4,163
Midas Sale
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Revenue		$ 7	$ 70	$ 72
Midas
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Cash consideration for divestiture	$ 322

Accounts Receivable, Net (Details) - USD ($) $ in Millions	12 Months Ended
Accounts Receivable, Net (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Receivables [Abstract]
Accounts receivable, net	$ 630.0	$ 699.0
Allowance for Doubtful Accounts Receivable	0.0	0.0
Accounts Receivable Sales	$ 507.0	$ 422.0

Land, Buildings, Equipment and Software, Net - Schedule of Property (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Property, Plant, Equipment and Software [Line Items]
Subtotal	$ 1,193	$ 1,182	$ 1,193
Accumulated depreciation	(912)	(916)	(912)
Land, buildings and equipment, net	281	266	281
Depreciation		111	116	$ 125
capitalized cloud computing cost related accrual	4
Land
Property, Plant, Equipment and Software [Line Items]
Subtotal	1	1	1
Building and building equipment
Property, Plant, Equipment and Software [Line Items]
Subtotal	7	7	7
Leasehold improvements
Property, Plant, Equipment and Software [Line Items]
Subtotal	250	236	250
IT, other equipment and office furniture
Property, Plant, Equipment and Software [Line Items]
Subtotal	883	896	883
Other
Property, Plant, Equipment and Software [Line Items]
Subtotal	3	3	3
Construction in progress
Property, Plant, Equipment and Software [Line Items]
Subtotal	$ 49	$ 39	$ 49
Minimum \| Building and building equipment
Property, Plant, Equipment and Software [Line Items]
Estimated Useful Lives		25 years
Minimum \| IT, other equipment and office furniture
Property, Plant, Equipment and Software [Line Items]
Estimated Useful Lives		3 years
Minimum \| Other
Property, Plant, Equipment and Software [Line Items]
Estimated Useful Lives		4 years
Maximum \| Building and building equipment
Property, Plant, Equipment and Software [Line Items]
Estimated Useful Lives		50 years
Maximum \| IT, other equipment and office furniture
Property, Plant, Equipment and Software [Line Items]
Estimated Useful Lives		15 years
Maximum \| Other
Property, Plant, Equipment and Software [Line Items]
Estimated Useful Lives		20 years

Land, Buildings, Equipment and Software, Net - Internal Use Software (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Property, Plant and Equipment [Abstract]
Internal use software	$ 61	$ 65	$ 63
Product software	39	45	36
Internal use software, at cost	621	563
Accumulated amortization	(432)	(382)
Internal use software, net	189	181
Product software, at cost	207	171
Accumulated amortization	(97)	(78)
Product software, net	$ 110	93
Internal Use and Product Software, Useful Lives Minimum	1 year
Internal Use and Product Software, Useful Lives Maximum	7 years
internal use and product software, amortization	$ 71	$ 62	$ 54

Land, Buildings, Equipment and Software, Net - Schedule of Cloud Computing (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Property, Plant and Equipment [Abstract]
Cloud computing implementation costs		$ 1	$ 6	$ 3
Cloud computing implementation costs, at cost	$ 53	54	53
Impairment charges	28	0	28
Accumulated impairment charges	0	28	0
Accumulated amortization	11	17	11
cloud computing costs, net	14	$ 9	14
capitalized cloud computing costs, useful lives minimum		3 years
capitalized cloud computing costs, useful lives, maximum		5 years
amortization expense for cloud computing		$ 6	$ 2	$ 4
capitalized cloud computing costs, write-off	$ 28

Leases - Lease Cost (Details) - USD ($) $ in Millions	12 Months Ended
Leases - Lease Cost (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Lessee, Lease, Description [Line Items]
Amortization of right of use assets	$ 10	$ 10	$ 8
Interest on lease liabilities	1	1	1
Total Finance Lease Costs	11	11	9
Base rent	79	85	95
Short-term lease costs	4	4	5
Variable lease cost	24	23	26
Sublease income	(1)	(1)	(3)
Total Operating Lease Costs	$ 106	$ 111	$ 123
Minimum
Lessee, Lease, Description [Line Items]
Lessor, Operating Lease, Term of Contract	1 year
Maximum
Lessee, Lease, Description [Line Items]
Lessor, Operating Lease, Term of Contract	21 years

Leases - Cash Flow (Details) - USD ($) $ in Millions	12 Months Ended
Leases - Cash Flow (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Leases [Abstract]
Operating cash flows from operating leases	$ 93	$ 99	$ 117
Operating cash flows from finance leases	1	1	1
Total Cash Flow from Operating Activities	94	100	118
Financing cash flow from finance leases	10	9	11
Operating leases	43	68	73
Finance leases	$ 14	$ 5	$ 14

Leases - Balance Sheet Classification (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Leases [Abstract]
Operating lease right-of-use assets	$ 197	$ 231
Other current liabilities	$ 57	$ 71
Operating Lease, Liability, Current, Statement of Financial Position [Extensible List]	Other current liabilities	Other current liabilities
Operating lease liabilities	$ 160	$ 184
Present value of lease liabilities	217	255
Land, buildings and equipment, net	$ 19	$ 17
Finance Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Land, buildings and equipment, net	Land, buildings and equipment, net
Current portion of long-term debt	$ 10	$ 8
Finance Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Current portion of long-term debt	Current portion of long-term debt
Long-term debt	$ 10	$ 8
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Long-term debt	Long-term debt
Present value of lease liabilities	$ 20	$ 16

Leases - Lease Info (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Leases [Abstract]
Operating Leases, Weighted average discount rate (in percent)	6.30%	5.80%
Finance Leases, Weighted average discount rate (in percent)	7.00%	5.00%
Operating Leases, Weighted average remaining lease term	4 years	5 years
Finance Leases, Weighted average remaining lease term	2 years	3 years
LesseeOperatingLeaseNotYetCommencedLiability	$ 4
LesseeOperatingLeaseNotYetCommencedTermOfContract	4 years
Lessee, Finance Lease, Lease Not yet Commenced, Term of Contract	5 years
Lessee Finance Lease Not Yet Commenced Liability	$ 5

Leases - Maturity (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Operating Lease Payments
2023	$ 68
2024	56
2025	46
2026	35
2027	25
Thereafter	20
Total undiscounted lease payments	250
Less imputed interest	33
Present value of lease liabilities	217	$ 255
Finance Lease, Liability, Payment, Due, Rolling Maturity [Abstract]
2023	11
2024	6
2025	2
2026	1
2027	1
Thereafter	0
Total undiscounted lease payments	21
Less imputed interest	1
Present value of lease liabilities	$ 20	$ 16

Goodwill and Intangible Assets, Net - Goodwill (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Goodwill [Roll Forward]
Beginning Balance, Goodwill	$ 1,339	$ 1,528
Foreign currency translation	(26)	(27)
Impairment	(358)	0	$ 0
Transfer of goodwill between segments	0
Ending Balance, Goodwill	955	1,339	1,528
Gross goodwill	4,200
Accumulated impairment	(3,245)
Midas
Goodwill [Roll Forward]
Beginning Balance, Goodwill	162
Ending Balance, Goodwill		162
Commercial Industries segment
Goodwill [Roll Forward]
Beginning Balance, Goodwill	661	837
Foreign currency translation	(20)	(14)
Impairment	(358)
Transfer of goodwill between segments	4
Ending Balance, Goodwill	287	661	837
Gross goodwill	2,198
Accumulated impairment	(1,911)
Commercial Industries segment \| Midas
Goodwill [Roll Forward]
Beginning Balance, Goodwill	162
Ending Balance, Goodwill		162
Government:
Goodwill [Roll Forward]
Beginning Balance, Goodwill	617	623
Foreign currency translation	(2)	(6)
Impairment	0
Transfer of goodwill between segments	(4)
Ending Balance, Goodwill	611	617	623
Gross goodwill	1,365
Accumulated impairment	(754)
Government: \| Midas
Goodwill [Roll Forward]
Beginning Balance, Goodwill	0
Ending Balance, Goodwill		0
Transportation:
Goodwill [Roll Forward]
Beginning Balance, Goodwill	61	68
Foreign currency translation	(4)	(7)
Impairment	0
Transfer of goodwill between segments	0
Ending Balance, Goodwill	57	61	$ 68
Gross goodwill	637
Accumulated impairment	(580)
Transportation: \| Midas
Goodwill [Roll Forward]
Beginning Balance, Goodwill	$ 0
Ending Balance, Goodwill		$ 0

Goodwill and Intangible Assets, Net - Intangible Assets by Major Class (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Finite-Lived Intangible Assets [Line Items]
Impairment	$ (358)	$ 0	$ 0
Gross Carrying Amount	95	1,658
Accumulated Amortization	56	1,606
Net Amount	39	52
Amortization of Intangible Assets	13	$ 135	$ 239
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2023	7
2024	5
2025	4
2026	4
2027	$ 3
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Weighted Average Amortization	14 years
Commercial Industries segment
Finite-Lived Intangible Assets [Line Items]
Impairment	$ (358)
Net Amount	37
Government:
Finite-Lived Intangible Assets [Line Items]
Impairment	0
Net Amount	2
Transportation:
Finite-Lived Intangible Assets [Line Items]
Impairment	0
Net Amount	$ 0

Restructuring and Asset Impairment Charges (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2022

Dec. 31, 2021

Dec. 31, 2020

Net current period restructuring charges, continuing operations

$ 37

$ 41

$ 59

(1)

(3)

^[1]

(33)

(41)

Strategic transformation costs

Commercial:

Net current period restructuring charges, continuing operations

Government:

Net current period restructuring charges, continuing operations

Transportation:

Net current period restructuring charges, continuing operations

Unallocated Costs

Net current period restructuring charges, continuing operations

Severance and Related Costs

(1)

^[1]

(9)

(6)

Termination and Other Costs

(3)

^[1]

(13)

(26)

Termination and Other Costs | Data Center Consolidation

Asset Impairments

^[1]

(11)

(9)

Condensed Financial Information Disclosure [Abstract]

$ 0

[1]	Represents amounts recognized within the Consolidated Statements of Income (Loss) for the years shown.

Supplementary Financial Information, Other Current Assets (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Supplemental Financial Information [Abstract]
Prepaid expenses	$ 88	$ 84
Income taxes receivable	41	46
Value-added tax (VAT) receivable	10	12
Restricted cash	16	5	$ 8
Current portion of capitalized cloud computing implementation costs, net	5	6
Other	82	75
Other current assets	$ 242	$ 228

Supplementary Financial Information, Other Current Liabilities (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Condensed Financial Information Disclosure [Abstract]
Accrued liabilities	$ 211	$ 246
Litigation related accruals	37	64
Other current liabilities	57	71
Restructuring liabilities	10	6
Income tax payable	2	10
Other taxes payable	16	14
Accrued interest	6	10
Other	43	22
Other current liabilities	$ 382	$ 443

Supplementary Financial Information, Other Long-Term Assets (Details) - USD ($)
$ in Millions

Dec. 31, 2022

Dec. 31, 2021

Internal use software, net

$ 189

$ 181

Deferred contract costs, net

^[1]

Product software, net

110

Cloud computing implementation costs, net

Other

104

Other long-term assets

$ 489

$ 453

[1]	The balances at December 31, 2022 and 2021 are expected to be amortized over a weighted average remaining life of approximately 11 and 12 years, respectively

Supplementary Financial Information, Other Long-Term Liabilities (Details) - USD ($)
$ in Millions

Dec. 31, 2022

Dec. 31, 2021

Condensed Financial Information Disclosure [Abstract]

Income tax liabilities

$ 7

$ 15

Unearned income

^[1]

Other

Other long-term liabilities

$ 69

$ 95

[1]	Presented in Other long-term liabilities in the Consolidated Balance Sheets

Supplementary Financial Information, Deferred Contract Costs (Details)	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021
Condensed Financial Information Disclosure [Abstract]
Weighted Average Life, Services Revenue, Deferred Set-up Costs	11 years	12 years

Debt - Long-term Debt (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021	Oct. 15, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Letter of credit sub-facility	$ 1,335.0	$ 1,440.0
Present value of lease liabilities	20.0	16.0
Other Loans Payable	33.0	24.0
Debt issuance costs and unamortized discounts	23.0	27.0
Current portion of long-term debt	35.0	30.0
Total Long-term Debt	1,277.0	1,383.0
2023	35.0
2024	31.0
2025	26.0
2026	230.0
2027	9.0
Thereafter	1,004.0
Total	$ 1,335.0
Term loan A due 2026
Debt Instrument [Line Items]
Debt, Weighted Average Interest Rate	4.97%
Letter of credit sub-facility	$ 252.0	265.0	$ 265.0
Term loan B due 2028
Debt Instrument [Line Items]
Debt, Weighted Average Interest Rate	6.42%
Letter of credit sub-facility		510.0	$ 515.0	$ 515.0
Senior notes due 2029
Debt Instrument [Line Items]
Debt, Weighted Average Interest Rate	6.15%
Letter of credit sub-facility	$ 520.0	520.0
Revolving credit facility maturing 2026
Debt Instrument [Line Items]
Debt, Weighted Average Interest Rate	0.00%
Letter of credit sub-facility	$ 0.0	100.0
Finance lease obligations
Debt Instrument [Line Items]
Debt, Weighted Average Interest Rate	7.00%
Present value of lease liabilities	$ 20.0	$ 16.0
Other
Debt Instrument [Line Items]
Debt, Weighted Average Interest Rate	3.98%

Debt - Credit Facility, Senior Notes, and Loan Repricing (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Mar. 31, 2022	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020	Oct. 15, 2021
Line of Credit Facility [Line Items]
Letter of credit sub-facility		$ 1,335.0	$ 1,440.0
Letters of Credit Outstanding, Amount		$ 2.0
Debt Instrument, Covenant, Maximum Net Leverage Ratio		3.50
Debt Issuance Costs, Gross		$ 30.0
Gain (Loss) on Extinguishment of Debt		$ 0.0	(15.0)	$ 0.0
Eurocurrency
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate		2.25%
Revolving credit facility maturing 2026
Line of Credit Facility [Line Items]
Line of Credit Facility, Commitment Fee Percentage		0.40%
Revolving credit facility maturing 2026 \| Minimum
Line of Credit Facility [Line Items]
Line of Credit Facility, Commitment Fee Percentage		0.30%
Revolving credit facility maturing 2026 \| Maximum
Line of Credit Facility [Line Items]
Line of Credit Facility, Commitment Fee Percentage		0.50%
Senior notes due 2029
Line of Credit Facility [Line Items]
Debt Instrument, Interest Rate, Stated Percentage		6.00%
2016 credit facility
Line of Credit Facility [Line Items]
Gain (Loss) on Extinguishment of Debt		$ 13.0
Revolving credit facility maturing 2026
Line of Credit Facility [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity		550.0
Term loan A due 2026
Line of Credit Facility [Line Items]
Letter of credit sub-facility		$ 252.0	265.0		$ 265.0
Term loan A due 2026 \| Eurocurrency \| Minimum
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate		1.75%
Term loan A due 2026 \| Eurocurrency \| Maximum
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate		2.75%
Term loan B due 2028
Line of Credit Facility [Line Items]
Letter of credit sub-facility			510.0	$ 515.0	515.0
Term loan B due 2028 \| Eurocurrency
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate		4.25%
Term loan B due 2028 \| Base Rate
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate		3.25%
Letter of Credit
Line of Credit Facility [Line Items]
Letter of credit sub-facility					$ 300.0
Revolving credit facility maturing 2026
Line of Credit Facility [Line Items]
Letter of credit sub-facility		$ 0.0	$ 100.0
Line of Credit Facility, Current Borrowing Capacity		$ 548.0
Repayments of Debt	$ 100.0
Revolving credit facility maturing 2026 \| Eurocurrency \| Minimum
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate		0.75%
Revolving credit facility maturing 2026 \| Eurocurrency \| Maximum
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate		1.75%

Debt - Interest Income/Expense (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Debt Disclosure [Abstract]
Interest paid on short-term and long-term debt	$ 84	$ 40	$ 51
Interest expense	84	55	60
Interest Income	$ 7	$ 1	$ 2

Financial Instruments - Foreign Exchange Risk Management (Details) - USD ($)
$ in Millions

Dec. 31, 2022

Dec. 31, 2021

Philippine Peso/U.S. Dollar

Summary of Foreign Exchange Hedging Positions [Abstract]

Summary of Foreign Exchange Hedging Positions [Abstract]

$ 50

$ 55

Indian Rupee/U.S. Dollar

Summary of Foreign Exchange Hedging Positions [Abstract]

Euro/U.S. Dollar

Summary of Foreign Exchange Hedging Positions [Abstract]

All Other

Designated as Hedging Instrument

$ 16

Foreign Exchange Contracts [Line Items]

Average Maturity of Foreign Exchange Hedging Contracts - within Three Months

68.00%

Average Maturity of Foreign Exchange Hedging Contracts - within Three and Six Months

13.00%

Average Maturity of Foreign Exchange Hedging Contracts - within Six and Twelve Months

15.00%

Average Maturity of Foreign Exchange Hedging Contracts - greater than twelve months

4.00%

Summary of Foreign Exchange Hedging Positions [Abstract]

Foreign exchange contract

$ 104

150

Summary of Foreign Exchange Hedging Positions [Abstract]

Foreign exchange contract | Philippine Peso/U.S. Dollar

^[1]

(1)

Summary of Foreign Exchange Hedging Positions [Abstract]

Foreign exchange contract | Indian Rupee/U.S. Dollar

^[1]

(2)

Summary of Foreign Exchange Hedging Positions [Abstract]

Foreign exchange contract | Euro/U.S. Dollar

^[1]

(1)

Summary of Foreign Exchange Hedging Positions [Abstract]

Foreign exchange contract | All Other

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

$ 0

[1]	Represents the net receivable (payable) amount included in the Consolidated Balance Sheet.

Fair Value of Financial Assets and Liabilities - Recurring (Details) - Fair Value, Measurements, Recurring - Significant Other Observable Inputs (Level 2) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Assets:
Total Assets	$ 0	$ 1
Liabilities:
Foreign exchange contracts - forward	1	2
Total Liabilities	1	2
Foreign exchange contract - forward
Assets:
Foreign exchange contract - forward	$ 0	$ 1

Fair Value of Financial Assets and Liabilities - Nonrecurring (Details) - Fair Value, Measurements, Nonrecurring - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Carrying Amount
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Long-term debt	$ 1,277	$ 1,383
Fair Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Long-term debt	$ 1,155	$ 1,374

Employee Benefit Plans - Defined Benefit Plans (Details) - Non-US - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Defined Benefit Plan, Change in Benefit Obligation [Roll Forward]
Defined Benefit Plan, Benefit Obligation	$ 11	$ 16
Fair value of plan assets	$ 0	$ 1

Amount of asset segregated and restricted to provide benefit under defined benefit plan. Asset includes, but is not limited to, stock, bond, other investment, earning from investment, and contribution by employer and employee.

Employee Benefit Plans - Defined Contribution Plans (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Retirement Benefits [Abstract]
Post employment benefit plan contributions by employer	$ 10	$ 21	$ 6

Income Taxes - Domestic and Foreign (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Income Tax Disclosure [Abstract]
Domestic loss	$ (149)	$ (68)	$ (186)
Foreign income	22	43	47
Income (Loss) Before Income Taxes	$ (127)	$ (25)	$ (139)

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (c)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8933-108599

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (b)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8906-108599

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (f)
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8933-108599

Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 940
-SubTopic 20
-Section 25
-Paragraph 1
-URI https://asc.fasb.org/extlink&oid=126941158&loc=d3e41242-110953

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8736-108599

Reference 6: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 220
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03(10))
-URI https://asc.fasb.org/extlink&oid=126953954&loc=SL114868664-224227

Reference 7: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 944
-SubTopic 220
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04(8))
-URI https://asc.fasb.org/extlink&oid=120400993&loc=SL114874131-224263

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 235
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-05(b)(2))
-URI https://asc.fasb.org/extlink&oid=120399901&loc=d3e537907-122884

Reference 9: http://www.xbrl.org/2003/role/exampleRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8924-108599

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 220
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04(15))
-URI https://asc.fasb.org/extlink&oid=120399700&loc=SL114874048-224260

Income Taxes - Income Tax Expense (Benefit), Current Deferred, by Jurisdiction (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Income Tax Disclosure [Abstract]
Current	$ 30	$ 6	$ (22)
Deferred	14	(23)	(17)
Current	9	15	18
Deferred	(2)	2	(4)
Current	8	3	5
Deferred	(4)	0	(1)
Total Provision (Benefit)	$ 55	$ 3	$ (21)

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

U.S. federal statutory income tax rate

Income Taxes - Reconciliation of Statutory Tax Rate to Effective Tax Rate (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2022

Dec. 31, 2021

Dec. 31, 2020

Income Tax Disclosure [Abstract]

21.00%

Nondeductible expenses

(3.50%)

(15.50%)

(2.10%)

Change in valuation allowance for deferred tax assets

(8.00%)

(20.40%)

0.60%

State taxes, net of federal benefit

(2.40%)

(8.60%)

(2.10%)

Tax-exempt income, credits and incentives

3.00%

38.40%

5.10%

Foreign rate differential adjusted for U.S. taxation of foreign profits

(1.90%)

(11.10%)

(0.90%)

Divestitures

(17.90%)

2.10%

^[1]

0.00%

^[1]

Impairments

(39.80%)

^[2]

(3.10%)

0.00%

Unrecognized tax benefits

6.60%

0.80%

(1.20%)

Audit and other tax adjustments

(1.20%)

(22.90%)

(5.30%)

Excess tax benefits

0.60%

7.50%

0.00%

Other

(0.40%)

2.10%

0.00%

Effective Income Tax Rate

(43.90%)

(9.70%)

15.10%

Income taxes paid

$ 53

$ 25

$ (1)

[1]

(2)

[2]

mpairment represents adjustments for the non-deductible component of goodwill in 2022 and impairment of an equity investment in 2021.(3) In 2022, the "Other" line includes immaterial reconciling items. In 2021, the "Other" line includes two reconciling items above 5% of the federal statutory rate. The impact to the effective rate is driven by the low pretax book income in 2021, and these items are otherwise immaterial.

Income Taxes - Unrecognized Tax Benefits Rollforward (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020	Dec. 31, 2016
Income Tax Disclosure [Abstract]
Unrecognized Tax Benefits	$ 12	$ 23	$ 23	$ 24
Additions related to prior years positions	1	3	3
Reductions related to prior years positions	2	3	0
Settlements with taxing authorities	5	0	4
Lapse of Statute of limitations	(5)	0	0
unrecognized tax benefits, other uncertain tax positions offsetting benefits from other jurisdictions	1	12	15
Unrecognized Tax Benefits, Income Tax Penalties and Interest Accrued	3	12	13
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Balance, Beginning	23	23
Additions related to prior years positions	1	3	3
Reductions related to prior years positions	(2)	(3)	0
Settlements with taxing authorities	(5)	0	(4)
Balance, Ending	$ 12	$ 23	$ 23

Income Taxes - Deferred Tax Asset And Liability (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021
Operating Loss Carryforwards [Line Items]
Undistributed Earnings of Foreign Subsidiaries	$ 326
Net operating losses and capital loss carryforward	99	$ 84
Operating reserves, accruals and deferrals	46	49
Deferred compensation	6	5
Settlement reserves	12	18
Operating lease liabilities	54	63
Tax credits	6	42
Capitalized research and experimentation costs	0	13
Other	3	4
Subtotal	239	265
Valuation allowance	(102)	(82)
Total	137	183
Intangibles and goodwill	44	79
Depreciation	90	85
Operating lease right-of-use assets	49	56
Other	17	18
Total	200	238
Total Deferred Tax Assets (Liabilities), Net	(63)	(55)
Valuation Allowance, Deferred Tax Asset, Change in Amount	20	(1)
Deferred Tax Assets, Tax Credit Carryforwards	6
Operating loss carryforwards	675	$ 746
Deferred Tax Assets, Operating Loss Carryforwards, Subject to Expiration	531
Deferred Tax Assets, Capital Loss Carryforwards	6
Deferred Tax, Capital Loss Carryforwards to Offset Capital Gain	11
Carryforward Indefinitely [Member]
Operating Loss Carryforwards [Line Items]
Net Operating Loss Carryforwards, Expire	$ 144

Income Taxes - Schedule of Net Operating Loss Carryforwards (NOL) (Details) - USD ($) $ in Millions	Dec. 31, 2022	Dec. 31, 2021
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	$ 675	$ 746
Operating Loss Carryforwards, Tax Effected	96	81
U.S Federal NOLs limited by Section 382 of the Tax Code
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	4	5
Operating Loss Carryforwards, Tax Effected	1	1
U.S. State NOLs
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	367	542
Operating Loss Carryforwards, Tax Effected	19	30
Foreign NOLs
Operating Loss Carryforwards [Line Items]
Operating loss carryforwards	304	199
Operating Loss Carryforwards, Tax Effected	$ 76	$ 50

Contingencies and Litigation - Litigation Against the Company (Details) $ in Millions	12 Months Ended
	Dec. 31, 2022 USD ($)	Dec. 31, 2020 USD ($) claim
Loss Contingencies [Line Items]
Insurance Recoveries	$ 38
Litigation Settlement, Expense
Loss Contingencies [Line Items]
Insurance Recoveries	24
Selling, General and Administrative Expenses
Loss Contingencies [Line Items]
Insurance Recoveries	14
Surety Bond
Loss Contingencies [Line Items]
Damages sought, multiplier of overpayment amount	622
Other contingencies letter of credits
Loss Contingencies [Line Items]
Damages sought, multiplier of overpayment amount	91
Skyview Capital LLC and Continuum Global Solutions, LLC v. Conduent Business Services, LLC \| Pending Litigation
Loss Contingencies [Line Items]
Loss Contingency, Damages Sought, Value	23
Conduent Business Services, LLC v. Cognizant Business Service, LLC
Loss Contingencies [Line Items]
Loss Contingency, New Claims Filed, Number \| claim		2
Gain Contingency, Unrecorded Amount		$ 150
Conduent Business Services, LLC v. Cognizant Business Service, LLC \| Pending Litigation
Loss Contingencies [Line Items]
Loss Contingency, Damages Sought, Value		47
Loss on Contract Termination		$ 25
Loss Contingency, Increase To Damages Sought, Value	$ 89

Preferred Stock (Details) - USD ($) $ / shares in Units, $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2019	Dec. 31, 2016
Class of Stock [Line Items]
Preferred stock, XRX separation shares issued (in shares)			120,000
Preferred Stock, Liquidation Preference, Value			$ 120.0
Preferred stock aggregate fair value			$ 142.0
Preferred stock, dividend rate, percentage		8.00%
Preferred stock annual dividends		$ 9.6
Convertible Preferred Stock, Shares Reserved for Future Issuance			5,393,000
Total conversion of preferred stock shares into common stock, initial conversion price per share (in dollars per share)		$ 22.25
Convertible Preferred Stock, Terms of Conversion	137
Common Stock
Class of Stock [Line Items]
Preferred stock converted into common shares (in shares)			44.9438

Shareholder's Equity - Stock (Details) shares in Millions	Dec. 31, 2022 $ / shares shares
Class of Stock [Line Items]
Preferred Stock, Shares Authorized (in shares)	100.0
Preferred Stock, Par or Stated Value Per Share (in dollars per share) \| $ / shares	$ 0.01
Common Stock, Shares Authorized (in shares)	1,000.0
Common Stock, Par or Stated Value Per Share (in dollars per share) \| $ / shares	$ 0.01
Incentive compensation
Class of Stock [Line Items]
Common Stock, Capital Shares Reserved for Future Issuance (in shares)	25.9
Preferred Stock
Class of Stock [Line Items]
Common Stock, Capital Shares Reserved for Future Issuance (in shares)	5.4

Shareholders' Equity - Total Stock-based Compensation Expense (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Stockholders' Equity Note [Abstract]
Stock-based compensation expense, pre-tax	$ 21	$ 21	$ 20
Income tax benefit recognized in earnings	$ 4	$ 3	$ 3
Officers and Select Executives \| Performance Shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Requisite service period	3 years
Share-based Compensation Arrangement by Share-based Payment Award - Maximum over-achievement	50.00%

Shareholders' Equity - Share-based Compensation, Activity (Details) - $ / shares shares in Thousands	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Restricted Stock Units (RSUs)
Awards Other Than Options, Number of Shares [Roll Forward]
Outstanding at January 1 (in shares)	3,792	5,620	1,741
Granted (in shares)	3,431	2,677	7,778
Vested (in shares)	(3,238)	(3,117)	(2,816)
Cancelled (in shares)	(820)	(1,388)	(1,083)
Outstanding at December 31 (in shares)	3,165	3,792	5,620
Awards Other Than Options, Weighted Average Grant Date Fair Value [Roll Forward]
Outstanding at January 1 (in dollars per share)	$ 4.57	$ 3.49	$ 13.07
Granted (in dollars per share)	5.15	6.65	2.25
Vested (in dollars per share)	4.38	4.69	4.99
Cancelled (in dollars per share)	4.56	3.96	6.11
Outstanding at December 31 (in dollars per share)	$ 5.39	$ 4.57	$ 3.49
Performance Shares
Awards Other Than Options, Number of Shares [Roll Forward]
Outstanding at January 1 (in shares)	3,609	5,453	3,597
Granted (in shares)	2,186	1,545	7,010
Vested (in shares)	(1,688)	(1,945)	(3,163)
Cancelled (in shares)	(1,010)	(1,444)	(1,991)
Outstanding at December 31 (in shares)	3,097	3,609	5,453
Awards Other Than Options, Weighted Average Grant Date Fair Value [Roll Forward]
Outstanding at January 1 (in dollars per share)	$ 4.71	$ 3.83	$ 16.17
Granted (in dollars per share)	4.80	6.54	1.37
Vested (in dollars per share)	2.02	3.37	7.33
Cancelled (in dollars per share)	8.02	5.13	11.91
Outstanding at December 31 (in dollars per share)	$ 0	$ 4.71	$ 3.83
Deferred Compensation, Share-based Payments
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items]
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Number	312

Shareholders' Equity - Share-based Compensation, Awards, Unrecognized Compensation (Details) $ in Millions	12 Months Ended
	Dec. 31, 2022 USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Compensation	$ 16
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Compensation	$ 12
Awards Compensation Costs Remaining Weighted Average Vesting Term, (Years)	1 year 8 months 12 days
Performance Shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized Compensation	$ 4
Awards Compensation Costs Remaining Weighted Average Vesting Term, (Years)	1 year 4 months 24 days

Shareholders' Equity - Share-based Compensation, Awards, Intrinsic Value (Details) $ in Millions	Dec. 31, 2022 USD ($)
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items]
Aggregate intrinsic value of outstanding non option awards	$ 13
Performance Shares
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items]
Aggregate intrinsic value of outstanding non option awards	$ 13

Shareholders' Equity - Share-based Compensation, Awards, Intrinsic Value, Cash Received and Tax Benefit (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total Intrinsic Value	$ 13	$ 17	$ 13
Cash Received	0	0	0
Tax Benefit	3	3	3
Performance Shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total Intrinsic Value	7	11	14
Cash Received	0	0	0
Tax Benefit	$ 1	$ 2	$ 2

Other Comprehensive Income (Loss) (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2022

Dec. 31, 2021

Dec. 31, 2020

Equity [Abstract]

Currency Translation Adjustments, Before Tax

$ (41)

$ (31)

$ 8

Currency translation adjustments, net

^[1]

(41)

(31)

Reclassification of currency translation adjustments on divestitures, Before Tax

Reclassification of currency translation adjustments on divestitures

Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Gain (Loss), before Reclassification and Tax

(41)

(31)

Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent

(41)

(31)

Changes in fair value of cash flow hedges gains (losses), pre-tax

(1)

Unrecognized gains (losses), net

^[1]

(1)

Other Comprehensive Income (Loss), Reclassification Adjustment from AOCI on Derivatives, before Tax

^[2]

Other Comprehensive Income (Loss), Reclassification Adjustment from AOCI on Derivatives, Net of Tax

^[2]

Other Comprehensive Income (Loss), Derivatives Qualifying as Hedges, before Tax

(1)

Unrecognized gains (losses), net

(1)

Other Comprehensive Income (Loss), Defined Benefit Plan, Gain (Loss), Reclassification Adjustment from AOCI, before Tax

Reclassification of divested benefit plans and other

Other Comprehensive Income (Loss), Defined Benefit Plan, Gain (Loss) Arising During Period, before Tax

Net actuarial/prior service (losses) gains, net of tax

^[1]

Other Comprehensive (Income) Loss, Defined Benefit Plan, after Reclassification Adjustment, before Tax

Other Comprehensive (Income) Loss, Defined Benefit Plan, after Reclassification Adjustment, after Tax

Other Comprehensive (Loss) Income, before Tax

(37)

(31)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

^[1]

$ (37)

$ (31)

$ 9

[1]	All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts.
[2]	Reclassified to Cost of services - refer to Note 12 – Financial Instruments for additional information regarding the Company's cash flow hedges.

Accumulated Other Comprehensive Loss (AOCL) (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2022

Dec. 31, 2021

Dec. 31, 2020

Other comprehensive income (loss) before reclassifications

$ (429)

$ (398)

$ (407)

(37)

(31)

Amounts reclassified from accumulated other comprehensive loss

^[1]

(37)

(31)

Currency Translation Adjustments

(466)

(429)

(398)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Other comprehensive income (loss) before reclassifications

(431)

(400)

(408)

(41)

(31)

Amounts reclassified from accumulated other comprehensive loss

(41)

(31)

Gains (Losses) on Cash Flow Hedges

(472)

(431)

(400)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Other comprehensive income (loss) before reclassifications

(1)

Amounts reclassified from accumulated other comprehensive loss

(1)

Defined Benefit Pension Items

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Other comprehensive income (loss) before reclassifications

(1)

(2)

Amounts reclassified from accumulated other comprehensive loss

$ 5

$ 0

$ (1)

[1]	All amounts are net of tax. Tax effects were immaterial. Refer to Note 19 – Other Comprehensive Income (Loss) for information about pre-tax amounts.

Accumulated change in equity from transactions and other events and circumstances from non-owner sources, net of tax effect, at period end. Excludes Net Income (Loss), and accumulated changes in equity from transactions resulting from investments by owners and distributions to owners. Includes foreign currency translation items, certain pension adjustments, unrealized gains and losses on certain investments in debt and equity securities, other than temporary impairment (OTTI) losses related to factors other than credit losses on available-for-sale and held-to-maturity debt securities that an entity does not intend to sell and it is not more likely than not that the entity will be required to sell before recovery of the amortized cost basis, as well as changes in the fair value of derivatives related to the effective portion of a designated cash flow hedge.

Amount after tax and reclassification adjustments of other comprehensive income (loss).

Earnings per Share - Reconciliation (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Schedule of Basic And Diluted Earnings [Line Items]
Net income (loss) from continuing operations attributable to Conduent	$ (182)	$ (28)	$ (118)
Accrued dividends on preferred stock	(10)	(10)	(10)
Earnings Per Share, Basic [Abstract]
Adjusted Net Income Available to Common Shareholders	$ (192)	$ (38)	$ (128)
Weighted-average common shares outstanding (in shares)	215,886	212,719	210,018
Basic Earnings (Loss) per Share (in dollars per share)	$ (0.89)	$ (0.18)	$ (0.61)
Earnings Per Share, Diluted [Abstract]
Weighted-average common shares outstanding (in shares)	215,886	212,719	210,018
Incremental Weighted Average Shares Attributable to Dilutive Effect [Abstract]
Diluted Earnings (Loss) per Share (in dollars per share)	$ (0.89)	$ (0.18)	$ (0.61)
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total Securities (in shares)	10,862	13,603	17,679
Basic Earnings (Loss) per Share (in dollars per share)	$ (0.89)	$ (0.18)	$ (0.61)
Diluted Earnings (Loss) per Share (in dollars per share)	$ (0.89)	$ (0.18)	$ (0.61)
Weighted-average common shares outstanding (in shares)	215,886	212,719	210,018
Net income (loss) from continuing operations attributable to Conduent	$ (182)	$ (28)	$ (118)
Other Preferred Stock Dividends and Adjustments	(10)	(10)	(10)
Adjusted Net Income (Loss) Available to Common Shareholders - Basic	$ (192)	$ (38)	$ (128)
Restricted Stock and Performance Shares
Schedule of Basic And Diluted Earnings [Line Items]
Stock options	0	0	0
Restricted Stock and Performance Shares
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total Securities (in shares)	5,469	8,210	12,286
Convertible Preferred Stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total Securities (in shares)	5,393	5,393	5,393

Earnings per Share - Anti-Dilutive Securities (Details) - shares shares in Thousands	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total Securities (in shares)	10,862	13,603	17,679
Restricted stock and performance shares/units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total Securities (in shares)	5,469	8,210	12,286
Convertible preferred stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total Securities (in shares)	5,393	5,393	5,393

Related Party Transactions (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Related Party Transactions [Abstract]
Revenue from related parties	$ 11	$ 16	$ 24
Purchases from related parties	$ 26	$ 28	$ 36

Amount of revenue, fees and commissions earned from transactions between (a) a parent company and its subsidiaries; (b) subsidiaries of a common parent; (c) an entity and trusts for the benefit of employees, for example, but not limited to, pension and profit-sharing trusts that are managed by or under the trusteeship of the entity's management; (d) an entity and its principal, owners, management, or members of their immediate families; and (e) affiliates.

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 10
-Section S99
-Paragraph 1B
-Subparagraph (SX 210.13-02(a)(4)(iv))
-URI https://asc.fasb.org/extlink&oid=126975872&loc=SL124442552-122756

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 946
-SubTopic 220
-Section S99
-Paragraph 1
-Subparagraph (SX 210.6-07.1(c))
-URI https://asc.fasb.org/extlink&oid=120401555&loc=SL114874292-224272

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 10
-Section S99
-Paragraph 1A
-Subparagraph (SX 210.13-01(a)(4)(iii)(B))
-URI https://asc.fasb.org/extlink&oid=126975872&loc=SL124442526-122756

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
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-Section S99
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-Subparagraph (SX 210.13-02(a)(4)(iii)(C))
-URI https://asc.fasb.org/extlink&oid=126975872&loc=SL124442552-122756

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
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-Section S99
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
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-Section S99
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-Subparagraph (SX 210.13-02(a)(5))
-URI https://asc.fasb.org/extlink&oid=126975872&loc=SL124442552-122756

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
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-Section S99
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Reference 8: http://fasb.org/us-gaap/role/ref/legacyRef
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-Topic 220
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