0001677703-24-000135 | 10-Q | XBRL Viewer

Debt

9 Months Ended

Sep. 30, 2024

Long-term debt was as follows:


(in millions)	September 30, 2024		December 31, 2023
Term loan A due 2026	$	191	$	238
Term loan B due 2028	—		505
Senior notes due 2029	520		520

Finance lease obligations	29		22
Other	13		15
Principal debt balance	753		1,300
Debt issuance costs and unamortized discounts	(9)		(18)
Less: current maturities	(26)		(34)
Total Long-term Debt	$	718	$	1,248

As of September 30, 2024, the Company had no outstanding borrowings under its $550 million revolving credit facility (the "Revolver"). Additionally, the Company utilized $11 million of the Revolver to issue letters of credit as of September 30, 2024. The net Revolver available to be drawn upon as of September 30, 2024 was $539 million.

In March 2024, the Company utilized the proceeds from the closing of the first tranche of the BenefitWallet Transfer to voluntarily prepay $164 million of principal of the Senior Secured Term Loan B due 2028 ("Term Loan B").

In April and May 2024, the Company voluntarily prepaid $300 million of principal of the Term Loan B.

In September 2024, the Company voluntarily prepaid (i) the entire remaining outstanding balance of the Term Loan B in an amount equal to $38 million and (ii) $37 million of the Senior Secured Term Loan A due 2026 ("Term Loan A").

In connection with these voluntary prepayments, the Company wrote-off related debt issuance costs of $1 million and $6 million for the three and nine months ended September 30, 2024, respectively, which is included in Loss on extinguishment of debt in the Condensed Consolidated Statements of Income (Loss).

At September 30, 2024, the Company was in compliance with all debt covenants related to the borrowings in the table above.

- Definition

The entire disclosure for information about short-term and long-term debt arrangements, which includes amounts of borrowings under each line of credit, note payable, commercial paper issue, bonds indenture, debenture issue, own-share lending arrangements and any other contractual agreement to repay funds, and about the underlying arrangements, rationale for a classification as long-term, including repayment terms, interest rates, collateral provided, restrictions on use of assets and activities, whether or not in compliance with debt covenants, and other matters important to users of the financial statements, such as the effects of refinancing and noncompliance with debt covenants.

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+ Details

Insider Trading Arrangements	3 Months Ended
Insider Trading Arrangements	Sep. 30, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Accumulated Other Comprehensive Loss ("AOCL") (Details) - USD ($)
$ in Millions

3 Months Ended

9 Months Ended

Sep. 30, 2024

Sep. 30, 2023

Sep. 30, 2024

Sep. 30, 2023

AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]

Balance at beginning of period

$ (435)

Other comprehensive income (loss), net

^[1]

$ 14

$ (19)

(14)

$ 3

Balance at end of period

(449)

AOCL

AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]

Balance at beginning of period

(435)

(466)

Other comprehensive income (loss), net

^[2]

(19)

(14)

Balance at end of period

(449)

(463)

(449)

(463)

Currency Translation Adjustments

AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]

Balance at beginning of period

(441)

(472)

Other comprehensive income (loss), net

(14)

Balance at end of period

(455)

(469)

(455)

(469)

Gains (Losses) on Cash Flow Hedges

AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]

Balance at beginning of period

Other comprehensive income (loss), net

Balance at end of period

Defined Benefit Pension Items

AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]

Balance at beginning of period

Other comprehensive income (loss), net

Balance at end of period

$ 4

$ 5

$ 4

$ 5

[1]	All amounts are net of tax. Tax effects were immaterial.
[2]	AOCL - Accumulated other comprehensive loss. Refer to Note 11 – Accumulated Other Comprehensive Loss for the components of AOCL. The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

- Definition

Amount, after tax, of accumulated increase (decrease) in equity from transaction and other event and circumstance from nonowner source.

+ References + Details

- Definition

Amount after tax and reclassification adjustments of other comprehensive income (loss).

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+ Details

Condensed Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Millions	Sep. 30, 2024	Sep. 30, 2023
Restricted Cash [Abstract]
Restricted Cash	$ 11	$ 4

Common Stock and Preferred Stock	9 Months Ended
Common Stock and Preferred Stock	Sep. 30, 2024
Temporary Equity Disclosure [Abstract]
Common Stock and Preferred Stock	Common Stock and Preferred Stock Icahn Share Repurchase On June 8, 2024, the Company entered into a purchase agreement (the "Purchase Agreement") with Carl C. Icahn and certain of his affiliates ("Icahn Parties") pursuant to which the Company agreed to purchase an aggregate of approximately 38 million shares of the Company’s common stock, at a price of $3.47 per share, the closing price on June 7, 2024, the last full trading day prior to the execution of the Purchase Agreement, for an aggregate purchase price of approximately $132 million. The purchase was completed and settled on June 10, 2024, and was funded through a combination of cash on hand and a drawdown under the Company’s Revolver, which has since been repaid. Series A Preferred Stock In December 2016, the Company issued 120,000 shares of Series A convertible perpetual preferred stock with an aggregate liquidation preference of $120 million and an initial fair value of $142 million. The convertible preferred stock earns quarterly cash dividends at a rate of 8% per year ($9.6 million per year). Each share of convertible preferred stock is convertible at any time, at the option of the holder, into 44.9438 shares of common stock for a total of 5,393,000 shares (reflecting an initial conversion price of approximately $22.25 per share of common stock), subject to customary anti-dilution adjustments.

Contingencies and Litigation (Details) - USD ($) $ in Millions	Feb. 03, 2020	Sep. 30, 2024
Surety Bond
Loss Contingencies [Line Items]
Maximum exposure, undiscounted		$ 614
Letters of Credit Issued to Secured Contractual Obligations
Loss Contingencies [Line Items]
Maximum exposure, undiscounted		$ 177
Skyview Capital LLC and Continuum Global Solutions, LLC v. Conduent Business Services, LLC \| Pending Litigation
Loss Contingencies [Line Items]
Loss contingency, damages sought	$ 23

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Supplementary Financial Information (Tables)

9 Months Ended

Sep. 30, 2024

Supplementary Financial Information [Abstract]

Supplementary Financial Information Table

The components of Other assets and Other liabilities were as follows:


(in millions)	September 30, 2024		December 31, 2023
Other Current Assets
Prepaid expenses	$	106	$	70
Income taxes receivable	8		38
Value-added tax (VAT) receivable	7		8
Restricted cash	11		21

Net receivables from buyers of divested businesses	128		—
Other	112		103
Total Other Current Assets	$	372	$	240
Other Current Liabilities
Accrued liabilities to vendors	$	146	$	188
Litigation related accruals	12		6
Current operating lease liabilities	52		54
Restructuring liabilities	3		10
Income tax payable	75		1
Other taxes payable	16		19
Accrued interest	13		6
Other	43		44
Total Other Current Liabilities	$	360	$	328
Other Long-term Assets
Internal use software, net	$	110	$	143
Deferred contract costs, net	120		91
Product software, net	76		92

Deferred tax assets	22		21
Other	63		89
Total Other Long-term Assets	$	391	$	436
Other Long-term Liabilities

Income tax liabilities	1		6
Unearned income	53		55

Other	24		23
Total Other Long-term Liabilities	$	78	$	84

Employee Benefit Plans	9 Months Ended
Employee Benefit Plans	Sep. 30, 2024
Retirement Benefits [Abstract]
Employee Benefit Plans	Employee Benefit Plans The Company has post-retirement pension, savings and investment plans in several countries, including the U.S., India and the Philippines. In many instances, employees participating in defined benefit pension plans that have been amended to freeze future service accruals were transitioned to an enhanced defined contribution plan. In these plans, employees are permitted to contribute a portion of their salaries and bonuses to the plans. The Company, at its discretion, matches a portion of employee contributions. The Company recognized an expense related to its defined contribution plans of $2 million and $2 million for the three months ended September 30, 2024 and 2023, respectively, and $8 million and $8 million for the nine months ended September 30, 2024 and 2023, respectively. The balance sheet and income statement impacts of any remaining defined benefit plans are immaterial for all periods presented in these Condensed Consolidated Financial Statements.

- Definition

The entire disclosure for retirement benefits.

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+ Details

Segment Reporting - Reconciliation Of Operating Profit Loss (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Segment Reporting [Abstract]
Income (Loss) Before Income Taxes	$ 159	$ (313)	$ 586	$ (328)
Reconciling items:
Amortization of acquired intangible assets	1	1	4	5
Restructuring and related costs	4	7	21	49
Interest expense	16	28	62	82
Goodwill impairment	0	287	0	287
(Gain) loss on divestitures and transaction costs, net	(188)	3	(696)	8
Litigation settlements (recoveries), net	1	0	6	(22)
Loss on extinguishment of debt	1	0	6	0
Other (income) expenses, net	(2)	(2)	(4)	(3)
Segment Profit (Loss)	$ (8)	$ 11	$ (15)	$ 78

Restructuring Programs and Related Costs

9 Months Ended

Sep. 30, 2024

Restructuring and Related Activities [Abstract]

Restructuring Programs and Related Costs

The Company engages in a series of restructuring programs related to exiting certain activities, downsizing its employee base, outsourcing certain internal functions and engaging in other actions designed to reduce its cost structure and improve productivity. The implementation of the Company's operational efficiency improvement initiatives has reduced the Company's real estate footprint across all geographies and segments resulting in lease right-of-use ("ROU") asset impairments and other related costs. Also included in Restructuring and related costs are incremental, non-recurring costs related to the consolidation of the Company's data centers and bringing certain technology functions in-house, which totaled $1 million and $3 million for the three months ended September 30, 2024 and 2023, respectively, and $4 million and $7 million for the nine months ended September 30, 2024 and 2023, respectively. Management continues to evaluate the Company's businesses and, in the future, there may be additional provisions for new plan initiatives and/or changes in previously recorded estimates as payments are made, or actions are completed.

Costs associated with restructuring, including employee severance and lease termination costs, are generally recognized when it has been determined that a liability has been incurred, which is generally upon communication to the affected employees or exit from the leased facility. In those geographies where the Company has either a formal severance plan or a history of consistently providing severance benefits representing a substantive plan, it recognizes employee severance costs when they are both probable and reasonably estimable. Asset impairment costs related to the reduction of the Company's real estate footprint include impairment of operating lease ROU assets and associated leasehold improvements.

A summary of the Company's restructuring program activity during the nine months ended September 30, 2024 and 2023 is as follows:


(in millions)	Severance and Related Costs		Termination and Other Costs		Asset Impairments		Total
Accrued Balance at December 31, 2023	$	9	$	1	$	—	$	10
Provision	9		10		2		21
Changes in estimates	—		—		—		—
Total Net Current Period Charges(1)	9		10		2		21
Charges against reserve and currency	(15)		(11)		(2)		(28)
Accrued Balance at September 30, 2024	$	3	$	—	$	—	$	3


(in millions)	Severance and Related Costs		Termination and Other Costs		Asset Impairments		Total
Accrued Balance at December 31, 2022	$	10	$	—	$	—	$	10
Provision	25		18		7		50
Changes in estimates	(1)		—		—		(1)
Total Net Current Period Charges(1)	24		18		7		49
Charges against reserve and currency	(24)		(17)		(7)		(48)

Accrued Balance at September 30, 2023	$	10	$	1	$	—	$	11

__________

(1)Represents amounts recognized within the Consolidated Statements of Income (Loss) for the years shown.

The following table summarizes the total amount of costs incurred in connection with these restructuring programs by reportable and non-reportable segment:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Commercial	$	1	$	2	$	4	$	25
Government	—		—		—		—
Transportation	—		—		1		—
Divestitures	—		—		—		—
Unallocated Costs(1)	3		5		16		24
Total Net Restructuring Charges	$	4	$	7	$	21	$	49

__________

(1)Represents costs related to the consolidation of the Company's data centers, operating lease ROU assets impairment, termination and other costs not allocated to the segments.

Employee Benefit Plans (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
Employee Benefit Plans (Details) - USD ($) $ in Millions	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Pension Plan
Defined Contribution Plan Disclosure [Line Items]
Defined contribution plans	$ 2	$ 2	$ 8	$ 8

Debt (Tables)

9 Months Ended

Sep. 30, 2024

Debt Disclosure [Abstract]

Schedule of Long-term Debt Instruments

Long-term debt was as follows:


(in millions)	September 30, 2024		December 31, 2023
Term loan A due 2026	$	191	$	238
Term loan B due 2028	—		505
Senior notes due 2029	520		520

Finance lease obligations	29		22
Other	13		15
Principal debt balance	753		1,300
Debt issuance costs and unamortized discounts	(9)		(18)
Less: current maturities	(26)		(34)
Total Long-term Debt	$	718	$	1,248

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

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-Subparagraph (SX 210.5-02(22))
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+ Details

Segment Reporting (Tables)

9 Months Ended

Sep. 30, 2024

Segment Reporting [Abstract]

Schedule of reportable segments

Selected financial information for the Company's segments was as follows:


	Three Months Ended September 30,
(in millions)	Commercial		Government		Transportation		Divestitures		Unallocated Costs		Total
2024
Revenue	$	385	$	255	$	141	$	26	$	—	$	807
Segment profit (loss)	$	15	$	50	$	(6)	$	3	$	(70)	$	(8)

2023
Revenue	$	397	$	290	$	144	$	101	$	—	$	932
Segment profit (loss)	$	(19)	$	84	$	(5)	$	26	$	(75)	$	11


	Nine Months Ended September 30,
(in millions)	Commercial		Government		Transportation		Divestitures		Unallocated Costs		Total
2024
Revenue	$	1,192	$	758	$	426	$	180	$	—	$	2,556
Segment profit (loss)	$	48	$	130	$	(15)	$	35	$	(213)	$	(15)

2023
Revenue	$	1,245	$	824	$	400	$	300	$	—	$	2,769
Segment profit (loss)	$	13	$	224	$	(11)	$	76	$	(224)	$	78

Reconciliation to pre-tax income (loss)


(in millions)	Three Months Ended September 30,				Nine Months Ended September 30,
Segment Profit (Loss) Reconciliation to Income (Loss) Before Income Taxes	2024		2023		2024		2023
Income (Loss) Before Income Taxes	$	159	$	(313)	$	586	$	(328)
Reconciling items:
Amortization of acquired intangible assets	1		1		4		5
Restructuring and related costs	4		7		21		49
Interest expense	16		28		62		82
Goodwill impairment	—		287		—		287
(Gain) loss on divestitures and transaction costs, net	(188)		3		(696)		8
Litigation settlements (recoveries), net	1		—		6		(22)
Loss on extinguishment of debt	1		—		6		—
Other (income) expenses, net	(2)		(2)		(4)		(3)
Segment Profit (Loss)	$	(8)	$	11	$	(15)	$	78

Basis of Presentation	9 Months Ended
Basis of Presentation	Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	Basis of Presentation References herein to “we,” “us,” “our,” the “Company” and “Conduent” refer to Conduent Incorporated and its consolidated subsidiaries unless the context suggests otherwise. Description of Business Conduent Incorporated is a New York corporation, organized in 2016. Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Basis of Presentation The unaudited interim Condensed Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("U.S. GAAP") on a basis consistent with reporting interim financial information in accordance with instructions to Form 10-Q and Article 10 of Regulation S-X of the Securities and Exchange Commission (the "SEC"). Accordingly, they do not include all the information and notes required by U.S. GAAP for complete financial statements. The year-end Condensed Consolidated Balance Sheet was derived from the audited Consolidated Financial Statements included in the Company's Annual Report on Form 10-K for the year ended December 31, 2023. Intercompany balances and transactions have been eliminated. In the opinion of management, all adjustments necessary for a fair statement of the financial position, results of operations and cash flows have been made. These adjustments consist of normal recurring items. The interim results of operations are not necessarily indicative of the results of the full year. These financial statements should be read in conjunction with the Company’s Consolidated Financial Statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. In the first quarter of 2023, the Company identified an error and recorded an out-of-period adjustment to correct the recognition of revenue on a Government segment contract that originated in 2020 and impacted all quarterly periods through December 31, 2022. This adjustment resulted in a reduction to revenue and income (loss) before income taxes of $7 million and a corresponding decrease to accounts receivable of $1 million and an increase to other current liabilities of $6 million in the first quarter of 2023. The Company evaluated the impact of the out-of-period adjustment and concluded it was not material to any previously issued interim or annual consolidated financial statements and the adjustment was not material to the year ending December 31, 2023. The Company has evaluated subsequent events through November 6, 2024, and no material subsequent events were identified. Use of Estimates Preparation of financial statements in conformity with U.S. GAAP requires the Company to make estimates and assumptions that affect the amounts reported and disclosed in the financial statements and the accompanying notes. Actual results could differ materially from these estimates. On an ongoing basis, the Company evaluates its estimates, including those related to fair values of financial instruments, goodwill and intangible assets, income taxes and contingent liabilities, among others. The Company bases its estimates on assumptions, both historical and forward looking, that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Summary of Significant Accounting Policies The Company's significant accounting policies are described in Note 1 – Basis of Presentation and Summary of Significant Accounting Policies in the Company's Annual Report on Form 10-K for the year ended December 31, 2023. During 2024, there have been no changes to the Company's significant accounting policies as described therein.

Divestitures and Assets/Liabilities Held for Sale - Schedule of Assets and Liabilities Reclassified as Held for Sale (Details) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Other current assets	$ 372	$ 240
Operating lease right-of-use assets	174	191
Intangible assets, net	15	32
Goodwill	642	651
Other long-term assets	391	436
Assets held for sale	0	180
Current portion of long-term debt	26	34
Accounts payable	133	174
Accrued compensation and benefits costs	193	183
Unearned income	115	91
Other current liabilities	360	328
Long-term debt	718	1,248
Operating lease liabilities	141	157
Other long-term liabilities	78	84
Liabilities held for sale	$ 0	58
Disposal Group, Held-for-sale, Not Discontinued Operations
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Accounts Receivable, net		49
Other current assets		3
Land, building and equipment, net		52
Operating lease right-of-use assets		6
Intangible assets, net		0
Goodwill		35
Other long-term assets		35
Assets held for sale		180
Current portion of long-term debt		5
Accounts payable		11
Accrued compensation and benefits costs		2
Unearned income		4
Other current liabilities		9
Long-term debt		19
Operating lease liabilities		4
Other long-term liabilities		4
Liabilities held for sale		$ 58

Basis of Presentation (Details) associate in Thousands, $ in Millions	3 Months Ended			9 Months Ended
	Sep. 30, 2024 USD ($) associate	Sep. 30, 2023 USD ($)	Mar. 31, 2023 USD ($)	Sep. 30, 2024 USD ($) associate	Sep. 30, 2023 USD ($)	Dec. 31, 2023 USD ($)
Error Corrections and Prior Period Adjustments Restatement [Line Items]
Number of associates on global team \| associate	55			55
Revenue	$ (807)	$ (932)		$ (2,556)	$ (2,769)
Income (Loss) Before Income Taxes	(159)	$ 313		(586)	$ 328
Accounts receivable, net	(528)			(528)		$ (559)
Other current liabilities	$ 360			$ 360		$ 328
Revision of Prior Period, Error Correction, Adjustment
Error Corrections and Prior Period Adjustments Restatement [Line Items]
Revenue			$ 7
Income (Loss) Before Income Taxes			7
Accounts receivable, net			1
Other current liabilities			$ 6

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

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-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03(1))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483621/220-10-S99-2

+ Details

Divestitures and Assets/Liabilities Held for Sale - Narrative (Details) - USD ($) $ in Millions						1 Months Ended	3 Months Ended		9 Months Ended
	Sep. 01, 2024	May 14, 2024	Apr. 30, 2024	Apr. 11, 2024	Mar. 07, 2024	Sep. 30, 2023	Sep. 30, 2024	Jun. 30, 2024	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Pro-rata share of purchase price									$ 823	$ 0
BenefitWallet
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Purchase price											$ 425
Gain on transfer and sale						$ 425
Cost to sell						13
Income tax expense						$ 101
BenefitWallet Tranche 1
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Pro-rata share of purchase price					$ 164
BenefitWallet Tranche 2
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Pro-rata share of purchase price				$ 85
BenefitWallet Tranche 3
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Pro-rata share of purchase price		$ 176
Curbside Management and Public Safety Solutions
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Purchase price											$ 230
Gain on transfer and sale								$ 108
Cost to sell								4
Income tax expense								$ 30
Curbside Management and Public Safety Solutions \| Divestitures
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Cash consideration received in sale of business			$ 174
Note receivable			50
Other amounts receivable			$ 56
Casualty Claims
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Gain on transfer and sale	$ 224						$ 195
Cost to sell							7
Income tax expense							$ 35

Divestitures and Assets/Liabilities Held for Sale (Tables)

9 Months Ended

Sep. 30, 2024

Discontinued Operations and Disposal Groups [Abstract]

Schedule of Disposal Groups

The BenefitWallet Portfolio generated revenue and pre-tax profit as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Revenue	$	—	$	30	$	30	$	89
Pre-tax profit	—		22		20		67

The Curbside Disposal Group generated revenue and pre-tax profit as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Revenue	$	—	$	34	$	50	$	101
Pre-tax profit	—		2		6		3

The Casualty Disposal Group generated revenue and pre-tax profit as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Revenue	$	26	$	38	$	100	$	111
Pre-tax profit	3		2		6		5

The following is a summary of the major categories of assets and liabilities that have been reclassified as held for sale for the Curbside Disposal Group:



(in millions)	December 31, 2023
Accounts Receivable, net	$	49
Other current assets	3

Land, building and equipment, net	52
Operating lease right-of-use assets	6
Intangible assets, net	—
Goodwill	35
Other long-term assets	35
Total Assets held for sale	$	180
Current portion of long-term debt	$	5
Accounts payable	11
Accrued compensation and benefits costs	2
Unearned income	4
Other current liabilities	9
Long-term debt	19
Operating lease liabilities	4
Other long-term liabilities	4
Total Liabilities held for sale	$	58

- Definition

Tabular disclosure of information related to a disposal group. Includes, but is not limited to, a discontinued operation, disposal classified as held-for-sale or disposed of by means other than sale or disposal of an individually significant component.

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+ Details

Segment Reporting

9 Months Ended

Sep. 30, 2024

Segment Reporting [Abstract]

Segment Reporting

The Company's reportable segments correspond to how it organizes and manages the business, as defined by the Company's Chief Executive Officer, who is also the Company's Chief Operating Decision Maker (the "CODM"). The Company's segments involve the delivery of business process solutions on behalf of its clients to improve cost, performance, and end-user experiences.

As described in Note 5 – Divestitures and Assets/Liabilities Held for Sale, the Company transferred or sold certain businesses to third parties in 2024 including (i) the BenefitWallet Portfolio, (ii) the Curbside Management and Public Safety Solutions businesses, and (iii) the Casualty Claims Solutions business. Accordingly, the results of these divested businesses, previously reported within the Commercial and Transportation segments, have been reclassified to the Divestitures segment. All prior periods presented have been recast to reflect these changes.

The Company's financial performance is based on Segment Profit (Loss) for its three reportable segments (Commercial, Government and Transportation), Divestitures and Unallocated Costs. Additionally, the Company's CODM does not evaluate operating segments using discrete asset information as a significant portion of the assets is managed at the total Company level.

Commercial: The Commercial segment provides business process services and customized solutions and services to clients in a variety of industries. Across the Commercial segment, the Company operates on its clients’ behalf to deliver mission-critical solutions and services to reduce costs, improve efficiencies and enhance performance for the Company's clients and deliver better experiences for their consumers and employees.

Government: The Government segment provides government-centric business process services to U.S. federal, state and local government agencies and foreign governments for public assistance, healthcare programs and administration, transaction processing and payment services. The solutions in this segment help governments provide constituents access to and delivery of benefits, respond to changing rules for eligibility and keep pace with increasing citizen expectations.

Transportation: The Transportation segment provides systems, support, and revenue-generating solutions to government transportation agencies. The Company delivers mission-critical mobility and digital payment solutions for public transit and road usage charging that streamline operations, increase revenue and reduce congestion while creating safe, seamless travel experiences for consumers while reducing impact on the environment.

Divestitures includes the Company's BenefitWallet Portfolio, the transfer of which was completed in the second quarter of 2024, its Curbside Management and Public Safety Solutions businesses which it sold in the second quarter of 2024, and its Casualty Claims business, which it sold in the third quarter of 2024. Refer to Note 5 – Divestitures and Assets/Liabilities Held for Sale for additional information.

Unallocated Costs includes IT infrastructure costs that are shared by multiple reportable segments, enterprise application costs and certain corporate overhead expenses not directly attributable or allocated to the reportable segments.

Selected financial information for the Company's segments was as follows:


	Three Months Ended September 30,
(in millions)	Commercial		Government		Transportation		Divestitures		Unallocated Costs		Total
2024
Revenue	$	385	$	255	$	141	$	26	$	—	$	807
Segment profit (loss)	$	15	$	50	$	(6)	$	3	$	(70)	$	(8)

2023
Revenue	$	397	$	290	$	144	$	101	$	—	$	932
Segment profit (loss)	$	(19)	$	84	$	(5)	$	26	$	(75)	$	11


	Nine Months Ended September 30,
(in millions)	Commercial		Government		Transportation		Divestitures		Unallocated Costs		Total
2024
Revenue	$	1,192	$	758	$	426	$	180	$	—	$	2,556
Segment profit (loss)	$	48	$	130	$	(15)	$	35	$	(213)	$	(15)

2023
Revenue	$	1,245	$	824	$	400	$	300	$	—	$	2,769
Segment profit (loss)	$	13	$	224	$	(11)	$	76	$	(224)	$	78


(in millions)	Three Months Ended September 30,				Nine Months Ended September 30,
Segment Profit (Loss) Reconciliation to Income (Loss) Before Income Taxes	2024		2023		2024		2023
Income (Loss) Before Income Taxes	$	159	$	(313)	$	586	$	(328)
Reconciling items:
Amortization of acquired intangible assets	1		1		4		5
Restructuring and related costs	4		7		21		49
Interest expense	16		28		62		82
Goodwill impairment	—		287		—		287
(Gain) loss on divestitures and transaction costs, net	(188)		3		(696)		8
Litigation settlements (recoveries), net	1		—		6		(22)
Loss on extinguishment of debt	1		—		6		—
Other (income) expenses, net	(2)		(2)		(4)		(3)
Segment Profit (Loss)	$	(8)	$	11	$	(15)	$	78

Refer to Note 3 – Revenue for additional information on disaggregated revenues of the reportable segments.

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

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+ Details

Fair Value of Financial Assets and Liabilities (Tables)

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Fair value of financial assets and liabilities

The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases was Level 2.


(in millions)	September 30, 2024		December 31, 2023
Assets:
Foreign exchange contracts - forward	$	1	$	1
Total Assets	$	1	$	1
Liabilities:
Foreign exchange contracts - forward	$	—	$	—
Total Liabilities	$	—	$	—

Estimated fair values of financial assets and liabilities not measured at fair value on a recurring basis

The estimated fair values of other financial assets and liabilities were as follows:


	September 30, 2024				December 31, 2023
(in millions)	Carrying Amount		Fair Value		Carrying Amount		Fair Value
Liabilities:
Long-term debt	$	718	$	697	$	1,248	$	1,191
Liabilities held for sale	$	—	$	—	$	58	$	58

Debt - Schedule of Long-Term Debt (Details) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Finance lease obligations	$ 29	$ 22
Other	13	15
Principal debt balance	753	1,300
Debt issuance costs and unamortized discounts	(9)	(18)
Less: current maturities	(26)	(34)
Total Long-term Debt	718	1,248
Term loan A due 2026
Debt Instrument [Line Items]
Long-term debt, gross	191	238
Term loan B due 2028
Debt Instrument [Line Items]
Long-term debt, gross	0	505
Senior notes due 2029
Debt Instrument [Line Items]
Long-term debt, gross	$ 520	$ 520

Earnings (Loss) Per Share

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Earnings (Loss) Per Share

Earnings (Loss) per Share

The Company did not declare any common stock dividends in the periods presented.

The following table sets forth the computation of basic and diluted earnings (loss) per share of common stock:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions, except per share data in whole dollars and shares in thousands)	2024		2023		2024		2023
Basic Net Earnings (Loss) per Share:
Net Income (Loss)	$	123	$	(289)	$	438	$	(302)


Dividend - Preferred Stock	(2)		(2)		(7)		(7)
Adjusted Net Income (Loss) Available to Common Shareholders - Basic	$	121	$	(291)	$	431	$	(309)

Diluted Net Earnings (Loss) per Share:
Net Income (Loss)	$	123	$	(289)	$	438	$	(302)


Dividend - Preferred Stock	—		(2)		—		(7)
Adjusted Net Income (Loss) Available to Common Shareholders - Diluted	$	123	$	(291)	$	438	$	(309)

Weighted Average Common Shares Outstanding - Basic	161,684		217,348		189,107		217,992
Common Shares Issuable With Respect To:

Restricted Stock And Performance Units / Shares	4,077		—		2,473		—
8% Convertible Preferred Stock	5,393		—		5,393		—
Weighted Average Common Shares Outstanding - Diluted	171,154		217,348		196,973		217,992

Net Earnings (Loss) per Share:
Basic	$	0.75	$	(1.34)	$	2.28	$	(1.42)
Diluted	$	0.72	$	(1.34)	$	2.22	$	(1.42)

The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands):
Restricted stock and performance shares/units	10,288		12,297		10,329		12,297

Convertible preferred stock	—		5,393		—		5,393
Total Anti-Dilutive and Contingently Issuable Securities	10,288		17,690		10,329		17,690

Condensed Consolidated Statements of Comprehensive Income (Loss) - USD ($)
$ in Millions

3 Months Ended

9 Months Ended

Sep. 30, 2024

Sep. 30, 2023

Sep. 30, 2024

Sep. 30, 2023

Statement of Comprehensive Income [Abstract]

Net Income (Loss)

$ 123

$ (289)

$ 438

$ (302)

Other Comprehensive Income (Loss), Net:

Currency translation adjustments, net

^[1]

(18)

(14)

Unrecognized gains (losses), net

^[1]

(1)

Other Comprehensive Income (Loss), Net

^[1]

(19)

(14)

Comprehensive Income (Loss), Net

$ 137

$ (308)

$ 424

$ (299)

[1]	All amounts are net of tax. Tax effects were immaterial.

- Definition

Amount after tax of increase (decrease) in equity from transactions and other events and circumstances from net income and other comprehensive income. Excludes changes in equity resulting from investments by owners and distributions to owners.

+ References + Details

- Definition

Amount after tax, before reclassification adjustments of gain (loss) on foreign currency translation adjustments, foreign currency transactions designated and effective as economic hedges of a net investment in a foreign entity and intra-entity foreign currency transactions that are of a long-term-investment nature.

+ References + Details

- Definition

Amount after tax and reclassification adjustments of other comprehensive income (loss).

+ References

+ Details

- Definition

The consolidated profit or loss for the period, net of income taxes, including the portion attributable to the noncontrolling interest.

+ References

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+ Details

Fair Value of Financial Assets and Liabilities - Recurring (Details) - Fair Value, Recurring - Significant Other Observable Inputs (Level 2) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Assets:
Total Assets	$ 1	$ 1
Liabilities:
Total Liabilities	0	0
Foreign exchange contracts - forward
Assets:
Foreign exchange contracts - forward	1	1
Liabilities:
Foreign exchange contracts - forward	$ 0	$ 0

Condensed Consolidated Balance Sheets - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Assets, Current [Abstract]
Cash and cash equivalents	$ 393	$ 498
Accounts receivable, net	528	559
Assets held for sale	0	180
Contract assets	152	178
Other current assets	372	240
Total current assets	1,445	1,655
Land, buildings and equipment, net	174	197
Operating lease right-of-use assets	174	191
Intangible assets, net	15	32
Goodwill	642	651
Other long-term assets	391	436
Total Assets	2,841	3,162
Liabilities, Current [Abstract]
Current portion of long-term debt	26	34
Accounts payable	133	174
Accrued compensation and benefits costs	193	183
Unearned income	115	91
Liabilities held for sale	0	58
Other current liabilities	360	328
Total current liabilities	827	868
Long-term debt	718	1,248
Deferred taxes	54	30
Operating lease liabilities	141	157
Other long-term liabilities	78	84
Total Liabilities	1,818	2,387
Contingencies
Series A convertible preferred stock	142	142
Common stock	2	2
Treasury stock, at cost	(210)	(27)
Additional paid-in capital	3,952	3,938
Retained earnings (deficit)	(2,418)	(2,849)
Accumulated other comprehensive loss	(449)	(435)
Total Conduent Inc. Equity	877	629
Noncontrolling Interest	4	4
Total Equity	881	633
Total Liabilities and Equity	$ 2,841	$ 3,162
Shares of common stock issued (in shares)	159,890,000	211,509,000
Shares of common stock outstanding (in shares)	159,890,000	211,509,000
Shares of series A convertible preferred stock issued (in shares)	120,000	120,000
Shares of series A convertible preferred stock outstanding (in shares)	120,000	120,000
Shares of common stock held in treasury	60,868,000	8,841,000

Restructuring Programs and Related Costs - Schedule of Costs Incurred with Restructuring Programs (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Restructuring Cost and Reserve [Line Items]
Total Net Restructuring Charges	$ 4	$ 7	$ 21	$ 49
Operating Segments \| Commercial:
Restructuring Cost and Reserve [Line Items]
Total Net Restructuring Charges	1	2	4	25
Operating Segments \| Government:
Restructuring Cost and Reserve [Line Items]
Total Net Restructuring Charges	0	0	0	0
Operating Segments \| Transportation:
Restructuring Cost and Reserve [Line Items]
Total Net Restructuring Charges	0	0	1	0
Operating Segments \| Divestitures
Restructuring Cost and Reserve [Line Items]
Total Net Restructuring Charges	0	0	0	0
Unallocated Costs
Restructuring Cost and Reserve [Line Items]
Total Net Restructuring Charges	$ 3	$ 5	$ 16	$ 24

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Accumulated Other Comprehensive Loss ("AOCL") (Tables)

9 Months Ended

Sep. 30, 2024

Equity [Abstract]

Schedule of Accumulated Other Comprehensive Loss

Below are the balances and changes in AOCL(1):


(in millions)	Currency Translation Adjustments		Gains (Losses) on Cash Flow Hedges		Defined Benefit Pension Items		Total
Balance at December 31, 2023	$	(441)	$	2	$	4	$	(435)
Other comprehensive income (loss)	(14)		—		—		(14)


Balance at September 30, 2024	$	(455)	$	2	$	4	$	(449)


(in millions)	Currency Translation Adjustments		Gains (Losses) on Cash Flow Hedges		Defined Benefit Pension Items		Total
Balance at December 31, 2022	$	(472)	$	1	$	5	$	(466)
Other comprehensive income (loss)	3		—		—		3


Balance at September 30, 2023	$	(469)	$	1	$	5	$	(463)

__________

(1)All amounts are net of tax. Tax effects were immaterial.

Revenue - Contract Balances (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Contract Assets (Liabilities)
Current contract assets	$ 152		$ 152		$ 178
Long-term contract assets	4		4		12
Current unearned income	(115)		(115)		(91)
Long-term unearned income	(53)		(53)		(55)
Net Contract Liabilities	(12)		(12)
Net Contract Assets (Liabilities)					44
Accounts receivable, net	528		528		$ 559
Revenue recognized related to unearned income	$ 12	$ 8	$ 81	$ 50

Financial Instruments (Details) - Designated as Hedging Instrument - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Outstanding forward exchange contracts gross notional value	$ 181	$ 148
Percentage of forward exchange contract maturing within three months	76.00%
Percentage of forward exchange contract maturing within six months	9.00%
Percentage of forward exchange contract maturing within twelve months	11.00%
Percentage of forward exchange contract maturing in more than twelve months	4.00%

Cover Page - shares	9 Months Ended
Cover Page - shares	Sep. 30, 2024	Oct. 31, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2024
Document Transition Report	false
Entity File Number	001-37817
Entity Registrant Name	CONDUENT INC
Entity Incorporation, State or Country Code	NY
Entity Tax Identification Number	81-2983623
Entity Address, Address Line One	100 Campus Drive,
Entity Address, Address Line Two	Suite 200,
Entity Address, City or Town	Florham Park,
Entity Address, State or Province	NJ
Entity Address, Postal Zip Code	07932
City Area Code	844
Local Phone Number	663-2638
Title of 12(b) Security	Common Stock, $0.01 par value
Trading Symbol	CNDT
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding (in shares)		159,889,601
Entity Central Index Key	0001677703
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3
Amendment Flag	false

Commitment and Contingencies	9 Months Ended
Commitment and Contingencies	Sep. 30, 2024
Commitments and Contingencies Disclosure [Abstract]
Contingencies and Litigation	Contingencies and Litigation As more fully discussed below, the Company is involved in a variety of claims, lawsuits, investigations and proceedings concerning a variety of matters, including: governmental entity contracting, servicing and procurement law; intellectual property law; employment law; commercial and contracts law; the Employee Retirement Income Security Act ("ERISA"); and other laws and regulations. The Company determines whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. The Company assesses its potential liability by analyzing its litigation and regulatory matters using available information. The Company develops its view on estimated losses in consultation with outside counsel handling its defense in these matters, which involves an analysis of potential results, assuming a combination of litigation and settlement strategies. Should developments in any of these matters cause a change in the Company's determination as to an unfavorable outcome and result in the need to recognize a material accrual, or should any of these matters result in a final adverse judgment or be settled for significant amounts in excess of any accrual for such matter or matters, this could have a material adverse effect on the Company's results of operations, cash flows and financial position in the period or periods in which such change in determination, judgment or settlement occurs. The Company believes it has recorded adequate provisions for any such matters as of September 30, 2024. Litigation is inherently unpredictable, and it is not possible to predict the ultimate outcome of these matters and such outcome in any such matter could be more than any amounts accrued and could be material to the Company's results of operations, cash flows or financial position in any reporting period. Additionally, guarantees, indemnifications and claims arise during the ordinary course of business from relationships with suppliers, customers and non-consolidated affiliates when the Company undertakes an obligation to guarantee the performance of others if specified triggering events occur. Nonperformance under a contract could trigger an obligation of the Company. These potential claims include actions based upon alleged exposures to products, real estate, intellectual property (such as patents), environmental matters and other indemnifications. The ultimate effect on future financial results is not subject to reasonable estimation because considerable uncertainty exists as to the outcome of these claims. However, while the ultimate liabilities resulting from such claims may be significant to results of operations in the period recognized, management does not anticipate they will have a material adverse effect on the Company's consolidated financial position or liquidity. As of September 30, 2024, the Company had accrued its estimate of liability incurred under its indemnification arrangements and guarantees. Litigation Against the Company Skyview Capital LLC and Continuum Global Solutions, LLC v. Conduent Business Services, LLC: On February 3, 2020, plaintiffs Skyview Capital LLC and Continuum Global Solutions LLC (collectively "Skyview") filed a lawsuit in the Supreme Court of the State of New York, County of New York against Conduent Business Services, LLC, a wholly-owned subsidiary of the Company ("CBS"). The lawsuit relates to the sale of a portion of CBS's select standalone customer care call center business to plaintiffs, which sale closed in February 2019. Under the terms of the sale agreement, CBS received approximately $23 million in principal amount of promissory notes from plaintiffs (the "Notes"). The lawsuit alleges various causes of action in connection with the acquisition, including: indemnification for breach of representation and warranty; indemnification for breach of covenant; and fraud. Plaintiffs alleged that their obligation to mitigate damages and their contractual right of set-off permits them to withhold and deduct from any amounts that are owed to CBS under the Notes, and plaintiffs sought a judgment that they have no obligation to pay the Notes. On August 20, 2020, CBS filed counterclaims against Skyview seeking the outstanding balance on the Notes, the amounts owed for operating certain Jamaica-based call centers on plaintiffs' behalf pending closing (the "Jamaica Deferred Closing"), other transition services agreement ("TSA") and TSA amendments, and late rent payment obligations. CBS also moved to dismiss Skyview’s claims in 2020. In May 2021, the court denied the motion and allowed the claims to proceed. Fact and expert discovery have concluded and the parties filed summary judgment motions on July 24, 2023. On December 5, 2023, the court heard oral argument on the parties’ cross-motions for summary judgment, and rendered its decision on December 8, 2023, finding there are certain material issues of fact that require trial, and also entering partial summary judgment for each side. On January 5, 2024, CBS filed its notice of appeal of the portion of the ruling that did not grant its motion for summary judgment in its entirety and that granted certain limited relief in favor of plaintiffs. On January 23, 2024, Skyview filed its own notice of appeal, challenging the decision granting a portion of CBS’s counterclaims. Under the present schedule, the parties' appeals will be fully briefed as of November 8, 2024. Oral argument has not yet been scheduled. In July 2024, Skyview informed CBS of its intention to sell a portion of its call center business. The parties reached an agreement on August 8, 2024, under which, contemporaneously with the closing of such a transaction, Skyview will pay the outstanding principal plus interest due on the outstanding Notes, fully discharging Skyview's obligations under the Notes, and will pay certain of CBS's litigation costs. On September 24, 2024, Skyview and the buyer, Everise, announced a signed and binding asset purchase agreement. Following regulatory review, the transaction is expected to close in the fourth quarter of 2024, at which point Skyview will pay CBS the outstanding principal and interest due on the Notes. Skyview will then withdraw its arguments in the litigation regarding its purported right to set-off amounts due under the Notes, though Skyview's claims for alleged fraud, breach of covenant, and breach of representation and warranty otherwise will be unaffected. In addition, CBS will dismiss its two counterclaims related to the Notes. CBS's remaining counterclaims related to the Jamaica Deferred Closing, the TSAs and rent payment obligations will be unaffected. CBS continues to deny all of plaintiffs' allegations, believes that it has strong defenses to all of plaintiffs’ claims, and will continue to defend the litigation vigorously. The Company is not able to determine or predict the ultimate outcome of this proceeding or reasonably provide an estimate or range of estimates of the possible outcome or loss, if any, in excess of currently recorded reserves. Other Contingencies Certain contracts, primarily in the Company's Government and Transportation segments, require the Company to provide a surety bond or a letter of credit as a guarantee of performance. As of September 30, 2024, the Company had $614 million of outstanding surety bonds issued to secure its performance of contractual obligations with its clients, and $177 million of outstanding letters of credit issued to secure the Company's performance of contractual obligations to its clients as well as other corporate obligations. In general, the Company would only be liable for these guarantees in the event of default in the Company's performance of its obligations under each contract. The Company believes it has sufficient capacity in the surety markets and liquidity from its cash flow and its various credit arrangements to allow it to respond to future requests for proposals that require such credit support.

Financial Instruments	9 Months Ended
Financial Instruments	Sep. 30, 2024
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Financial Instruments	Financial Instruments The Company is a global company that is exposed to foreign currency exchange rate fluctuations in the normal course of its business. As a part of the Company's foreign exchange risk management strategy, the Company uses derivative instruments, primarily forward contracts, to hedge the funding of foreign entities which have a non-dollar functional currency, thereby reducing volatility of earnings or protecting fair values of assets and liabilities. At September 30, 2024 and December 31, 2023, the Company had outstanding forward exchange contracts with gross notional values of $181 million and $148 million, respectively. At September 30, 2024, approximately 76% of these contracts mature within three months, 9% in three to six months, 11% in six to twelve months and 4% in greater than twelve months. Most of these foreign currency derivative contracts are designated as cash flow hedges and did not have a material impact on the Company's balance sheet, income statement or cash flows for the periods presented. Refer to Note 9 – Fair Value of Financial Assets and Liabilities for additional information regarding the fair value of the Company's foreign exchange forward contracts.

Supplementary Financial Information

9 Months Ended

Sep. 30, 2024

Supplementary Financial Information [Abstract]

Supplementary Financial Information

The components of Other assets and Other liabilities were as follows:


(in millions)	September 30, 2024		December 31, 2023
Other Current Assets
Prepaid expenses	$	106	$	70
Income taxes receivable	8		38
Value-added tax (VAT) receivable	7		8
Restricted cash	11		21

Net receivables from buyers of divested businesses	128		—
Other	112		103
Total Other Current Assets	$	372	$	240
Other Current Liabilities
Accrued liabilities to vendors	$	146	$	188
Litigation related accruals	12		6
Current operating lease liabilities	52		54
Restructuring liabilities	3		10
Income tax payable	75		1
Other taxes payable	16		19
Accrued interest	13		6
Other	43		44
Total Other Current Liabilities	$	360	$	328
Other Long-term Assets
Internal use software, net	$	110	$	143
Deferred contract costs, net	120		91
Product software, net	76		92

Deferred tax assets	22		21
Other	63		89
Total Other Long-term Assets	$	391	$	436
Other Long-term Liabilities

Income tax liabilities	1		6
Unearned income	53		55

Other	24		23
Total Other Long-term Liabilities	$	78	$	84

Common Stock and Preferred Stock (Details) - USD ($) $ / shares in Units, $ in Millions		1 Months Ended
	Jun. 10, 2024	Dec. 31, 2016	Sep. 30, 2024	Dec. 31, 2023
Temporary Equity [Line Items]
Shares of series A convertible preferred stock issued (in shares)		120,000	120,000	120,000
Preferred stock, aggregated liquidation preference		$ 120.0
Preferred stock, initial fair value		$ 142.0
Preferred stock, quarterly cash dividend rate		8.00%
Preferred stock annual dividends		$ 9.6
Total shares available for issuance (in shares)		5,393,000
Initial conversion price per share (in dollar USD per share)		$ 22.25
Common Stock
Temporary Equity [Line Items]
Shares issued upon conversion (in shares)		44.9438
Icahn Parties
Temporary Equity [Line Items]
Aggregate number of shares agreed to purchase (in shares)	38,000,000
Price per share of shares agreed to purchase (in USD per share)	$ 3.47
Aggregate purchase price of shares agree to purchase	$ 132.0

Condensed Consolidated Statements of Shareholders' Equity - USD ($)
$ in Millions

Total

Common Stock

Treasury Stock

Additional Paid-in Capital

Retained Earnings (Deficit)

AOCL

^[1]

Non-controlling Interest

Balance at period start at Dec. 31, 2022

$ 917

$ 2

$ 0

$ 3,924

$ (2,543)

$ (466)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends - preferred stock

(7)

Stock incentive plans, net

Treasury stock purchases

(7)

Contribution from noncontrolling interest

Comprehensive Income (Loss):

Net income (loss)

(302)

Other comprehensive income (loss), net

^[2]

Comprehensive Income (Loss), Net

(299)

(302)

Balance at period end at Sep. 30, 2023

620

(7)

3,937

(2,852)

(463)

$ 3

Balance at period start at Jun. 30, 2023

927

(1)

3,931

(2,561)

(444)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends - preferred stock

(2)

Stock incentive plans, net

Treasury stock purchases

(6)

Contribution from noncontrolling interest

Comprehensive Income (Loss):

Net income (loss)

(289)

Other comprehensive income (loss), net

(19)

^[2]

(19)

Comprehensive Income (Loss), Net

(308)

(289)

(19)

Balance at period end at Sep. 30, 2023

620

(7)

3,937

(2,852)

(463)

Balance at period start at Dec. 31, 2023

633

(27)

3,938

(2,849)

(435)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends - preferred stock

(7)

Stock incentive plans, net

Treasury stock purchases

(183)

Contribution from noncontrolling interest

Comprehensive Income (Loss):

Net income (loss)

438

Other comprehensive income (loss), net

(14)

^[2]

(14)

Comprehensive Income (Loss), Net

424

438

(14)

Balance at period end at Sep. 30, 2024

881

(210)

3,952

(2,418)

(449)

Balance at period start at Jun. 30, 2024

755

(196)

3,947

(2,539)

(463)

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends - preferred stock

(2)

Stock incentive plans, net

Treasury stock purchases

(14)

Contribution from noncontrolling interest

Comprehensive Income (Loss):

Net income (loss)

123

Other comprehensive income (loss), net

^[2]

Comprehensive Income (Loss), Net

137

123

Balance at period end at Sep. 30, 2024

$ 881

$ 2

$ (210)

$ 3,952

$ (2,418)

$ (449)

$ 4

[1]	AOCL - Accumulated other comprehensive loss. Refer to Note 11 – Accumulated Other Comprehensive Loss for the components of AOCL. The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
[2]	All amounts are net of tax. Tax effects were immaterial.

Debt - Narrative (Details) - USD ($)	1 Months Ended		2 Months Ended	3 Months Ended	9 Months Ended
Debt - Narrative (Details) - USD ($)	Sep. 30, 2024	Mar. 31, 2024	May 31, 2024	Sep. 30, 2024	Sep. 30, 2024
Revolving credit facility maturing 2026 \| Revolving Credit Facility
Debt Instrument [Line Items]
Outstanding borrowings	$ 0			$ 0	$ 0
Maximum borrowing capacity	550,000,000			550,000,000	550,000,000
Letter of credit outstanding	11,000,000			11,000,000	11,000,000
Remaining borrowing capacity	539,000,000			539,000,000	539,000,000
Term Loan A due 2026 and Term Loan B due 2028
Debt Instrument [Line Items]
Write-off related to debt issuance costs				$ 1,000,000	$ 6,000,000
Term loan B due 2028
Debt Instrument [Line Items]
Repayment of debt	38,000,000	$ 164,000,000	$ 300,000,000
Term loan A due 2026
Debt Instrument [Line Items]
Repayment of debt	$ 37,000,000

Earnings (Loss) Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Net Income (Loss)	$ 123	$ (289)	$ 438	$ (302)
Dividend - Preferred Stock	(2)	(2)	(7)	(7)
Adjusted Net Income (Loss) Available to Common Shareholders - Basic	121	(291)	431	(309)
Net Income (Loss)	123	(289)	438	(302)
Dividend - Preferred Stock	0	(2)	0	(7)
Adjusted Net Income (Loss) Available to Common Shareholders - Diluted	$ 123	$ (291)	$ 438	$ (309)
Weighted Average Number of Shares Outstanding - Basic (in shares)	161,684	217,348	189,107	217,992
8% Convertible preferred Stock (in shares)	5,393	0	5,393	0
Weighted Average Number of Shares Outstanding - Diluted (in shares)	171,154	217,348	196,973	217,992
Net Income (Loss) per Share:
Basic (in USD per share)	$ 0.75	$ (1.34)	$ 2.28	$ (1.42)
Diluted (in USD per share)	$ 0.72	$ (1.34)	$ 2.22	$ (1.42)
Anti-Dilutive and Contingently Issuable Securities (in shares)	10,288	17,690	10,329	17,690
Restricted stock and performance shares/units
Net Income (Loss) per Share:
Anti-Dilutive and Contingently Issuable Securities (in shares)	10,288	12,297	10,329	12,297
Convertible preferred stock
Net Income (Loss) per Share:
Anti-Dilutive and Contingently Issuable Securities (in shares)	0	5,393	0	5,393
Restricted stock and performance shares/units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Restricted Stock And Performance Units / Shares (in shares)	4,077	0	2,473	0

Restructuring Programs and Related Costs - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Restructuring Cost and Reserve [Line Items]
Non-recurring costs			$ 21	$ 50
Termination and Other Costs
Restructuring Cost and Reserve [Line Items]
Non-recurring costs			10	18
Termination and Other Costs \| Data Center Consolidation
Restructuring Cost and Reserve [Line Items]
Non-recurring costs	$ 1	$ 3	$ 4	$ 7

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Revenue - Disaggregated Revenue (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Disaggregation of Revenue [Line Items]
Revenue	$ 807	$ 932	$ 2,556	$ 2,769
Point in time
Disaggregation of Revenue [Line Items]
Revenue	24	25	80	76
Over time
Disaggregation of Revenue [Line Items]
Revenue	783	907	2,476	2,693
Commercial:
Disaggregation of Revenue [Line Items]
Revenue	385	397	1,192	1,245
Government:
Disaggregation of Revenue [Line Items]
Revenue	255	290	758	824
Transportation:
Disaggregation of Revenue [Line Items]
Revenue	141	144	426	400
Divestitures \| Divestitures
Disaggregation of Revenue [Line Items]
Revenue	26	101	180	300
Customer experience management \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	126	144	405	463
Business operations solutions \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	131	126	400	388
Healthcare claims and administration solutions \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	53	49	162	155
Human capital solutions \| Commercial:
Disaggregation of Revenue [Line Items]
Revenue	75	78	225	239
Government healthcare solutions \| Government:
Disaggregation of Revenue [Line Items]
Revenue	137	159	427	453
Government services solutions \| Government:
Disaggregation of Revenue [Line Items]
Revenue	118	131	331	371
Road usage charging & management solutions \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	58	81	185	237
Transit solutions \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	83	61	240	157
Commercial vehicles \| Transportation:
Disaggregation of Revenue [Line Items]
Revenue	$ 0	$ 2	$ 1	$ 6

Earnings (Loss) Per Share (Tables)

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Schedule of Earnings Per Share, Basic and Diluted

The following table sets forth the computation of basic and diluted earnings (loss) per share of common stock:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions, except per share data in whole dollars and shares in thousands)	2024		2023		2024		2023
Basic Net Earnings (Loss) per Share:
Net Income (Loss)	$	123	$	(289)	$	438	$	(302)


Dividend - Preferred Stock	(2)		(2)		(7)		(7)
Adjusted Net Income (Loss) Available to Common Shareholders - Basic	$	121	$	(291)	$	431	$	(309)

Diluted Net Earnings (Loss) per Share:
Net Income (Loss)	$	123	$	(289)	$	438	$	(302)


Dividend - Preferred Stock	—		(2)		—		(7)
Adjusted Net Income (Loss) Available to Common Shareholders - Diluted	$	123	$	(291)	$	438	$	(309)

Weighted Average Common Shares Outstanding - Basic	161,684		217,348		189,107		217,992
Common Shares Issuable With Respect To:

Restricted Stock And Performance Units / Shares	4,077		—		2,473		—
8% Convertible Preferred Stock	5,393		—		5,393		—
Weighted Average Common Shares Outstanding - Diluted	171,154		217,348		196,973		217,992

Net Earnings (Loss) per Share:
Basic	$	0.75	$	(1.34)	$	2.28	$	(1.42)
Diluted	$	0.72	$	(1.34)	$	2.22	$	(1.42)

The following securities were not included in the computation of diluted earnings per share as they were either contingently issuable shares or shares that if included would have been anti-dilutive (shares in thousands):
Restricted stock and performance shares/units	10,288		12,297		10,329		12,297

Convertible preferred stock	—		5,393		—		5,393
Total Anti-Dilutive and Contingently Issuable Securities	10,288		17,690		10,329		17,690

Condensed Consolidated Statements of Income (Loss) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Revenue
Revenue	$ 807	$ 932	$ 2,556	$ 2,769
Operating Costs and Expenses
Cost of services (excluding depreciation and amortization)	656	724	2,068	2,148
Selling, general and administrative (excluding depreciation and amortization)	115	115	346	344
Research and development (excluding depreciation and amortization)	1	2	4	5
Depreciation and amortization	44	81	157	199
Restructuring and related costs	4	7	21	49
Interest expense	16	28	62	82
Goodwill impairment	0	287	0	287
(Gain) loss on divestitures and transaction costs, net	(188)	3	(696)	8
Litigation settlements (recoveries), net	1	0	6	(22)
Loss on extinguishment of debt	1	0	6	0
Other (income) expenses, net	(2)	(2)	(4)	(3)
Total Operating Costs and Expenses	648	1,245	1,970	3,097
Income (Loss) Before Income Taxes	159	(313)	586	(328)
Income tax expense (benefit)	36	(24)	148	(26)
Net Income (Loss)	$ 123	$ (289)	$ 438	$ (302)
Net Income (Loss) per Share:
Basic (in USD per share)	$ 0.75	$ (1.34)	$ 2.28	$ (1.42)
Diluted (in USD per share)	$ 0.72	$ (1.34)	$ 2.22	$ (1.42)

Divestitures and Assets/Liabilities Held for Sale - Schedule of Disposal Group Revenue and Pre-tax Profit (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Revenue	$ 807	$ 932	$ 2,556	$ 2,769
BenefitWallet
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Revenue	0	30	30	89
Pre-tax profit	0	22	20	67
Curbside Management and Public Safety Solutions
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Revenue	0	34	50	101
Pre-tax profit	0	2	6	3
Casualty Claims
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Revenue	26	38	100	111
Pre-tax profit	$ 3	$ 2	$ 6	$ 5

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 41
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-41

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 270
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482964/270-10-50-1

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (ee)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 4: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 5: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 924
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 11.L)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479941/924-10-S99-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 5
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-5

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 30
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-30

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 42
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-42

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 40
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-40

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 4
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-4

+ Details

Revenue - Remaining Performance Obligation (Details) $ in Billions	Sep. 30, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation	$ 1.5
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	70.00%
Remaining performance obligation, expected timing of satisfaction	2 years
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, expected timing of satisfaction

Restructuring Programs and Related Costs - Schedule of Restructuring Program Activity (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Restructuring Reserve [Roll Forward]
Balance at beginning of period			$ 10	$ 10
Provision			21	50
Changes in estimates			0	(1)
Total Net Current Period Charges	$ 4	$ 7	21	49
Charges against reserve and currency			(28)	(48)
Balance at end of period	3	11	3	11
Severance and Related Costs
Restructuring Reserve [Roll Forward]
Balance at beginning of period			9	10
Provision			9	25
Changes in estimates			0	(1)
Total Net Current Period Charges			9	24
Charges against reserve and currency			(15)	(24)
Balance at end of period	3	10	3	10
Termination and Other Costs
Restructuring Reserve [Roll Forward]
Balance at beginning of period			1	0
Provision			10	18
Changes in estimates			0	0
Total Net Current Period Charges			10	18
Charges against reserve and currency			(11)	(17)
Balance at end of period	0	1	0	1
Asset Impairments
Restructuring Reserve [Roll Forward]
Balance at beginning of period			0	0
Provision			2	7
Changes in estimates			0	0
Total Net Current Period Charges			2	7
Charges against reserve and currency			(2)	(7)
Balance at end of period	$ 0	$ 0	$ 0	$ 0

Divestitures and Assets/Liabilities Held for Sale

9 Months Ended

Sep. 30, 2024

Discontinued Operations and Disposal Groups [Abstract]

Divestitures and Assets/Liabilities Held for Sale

The Company entered into various agreements to transfer or sell certain portfolios and businesses in 2023 and 2024. Each of these transactions is described below. As applicable, the assets and liabilities held for sale for each transaction are also presented below.

Transfer of BenefitWallet Portfolio

In September 2023, the Company entered into a Custodial Transfer and Asset Purchase Agreement to transfer its BenefitWallet health savings account and medical savings account portfolio (collectively, the "BenefitWallet Portfolio") to HealthEquity, Inc. ("HealthEquity") for an aggregate purchase price of $425 million (the "Purchase Price"), subject to customary purchase price adjustments. As of December 31, 2023, there were no asset or liability balances related to the BenefitWallet Portfolio that would require disclosure as assets and liabilities held for sale on the Company's Condensed Consolidated Balance Sheet.

The BenefitWallet transfer closed in multiple tranches. The first tranche closed on March 7, 2024 with the Company receiving $164 million as the pro-rata share of the Purchase Price. On April 11, 2024, the second tranche closed and the Company received $85 million as the pro-rata share of the Purchase Price. The third and final tranche closed on May 14, 2024 and the Company received $176 million comprising the balance of the aggregate purchase price of $425 million. The Company recorded a gain on the transfer of $425 million less costs to sell of $13 million, which is recorded in Gain (loss) on divestitures and transaction costs, net. The Company recorded $101 million of income tax expense in connection with the BenefitWallet transfer.

The BenefitWallet Portfolio generated revenue and pre-tax profit as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Revenue	$	—	$	30	$	30	$	89
Pre-tax profit	—		22		20		67

Divestiture of Curbside Management and Public Safety Solutions Businesses

In December 2023, the Company signed a definitive agreement to sell its Curbside Management and Public Safety Solutions businesses to Modaxo, a division of Constellation Software Inc., for $230 million (plus the assumption of certain indebtedness), subject to customary purchase price adjustments. The assets and liabilities of these businesses (collectively referred to as the "Curbside Disposal Group") were reclassified as held for sale and measured at the lower of carrying value or fair value less costs to sell.

On April 30, 2024, Conduent completed the sale of this business. The Company received $174 million of cash consideration, a $50 million non-interest bearing note payable to the Company due on April 30, 2025, and other amounts receivable of $56 million related to: (i) the reimbursement for payments made by the Company related to finance lease liabilities and related costs; (ii) the reimbursement for the purchase of certain equipment made by the Company on the buyer's behalf; and (iii) customary closing date purchase price holdbacks related to net asset targets, all of which are payable in the fourth quarter of 2024. The sale is subject to customary purchase price adjustments expected to be settled in the fourth quarter of 2024. In the second quarter of 2024, the Company recorded a gain on the sale of $108 million less costs to sell of $4 million, which is recorded in Gain (loss) on divestitures and transaction costs. The Company recorded $30 million of income tax expense in connection with the divestiture.

The Curbside Disposal Group generated revenue and pre-tax profit as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Revenue	$	—	$	34	$	50	$	101
Pre-tax profit	—		2		6		3

Divestiture of Casualty Claims Solutions Business

On May 3, 2024, the Company entered into a definitive agreement to sell the Company’s Casualty Claims Solutions business (collectively referred to as the "Casualty Disposal Group") to MedRisk. On September 1, 2024, the sale was completed and MedRisk paid Conduent $224 million of cash consideration, subject to certain post-closing adjustments. These adjustments are expected to be finalized in the first quarter of 2025 and are not expected to be material.

In the third quarter of 2024, the Company recorded a gain on the sale of $195 million less costs to sell of $7 million, which is recorded in Gain (loss) on divestitures and transaction costs. Additionally, the Company recorded $35 million of income tax expense related to the divestiture.

The Casualty Disposal Group generated revenue and pre-tax profit as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Revenue	$	26	$	38	$	100	$	111
Pre-tax profit	3		2		6		5

Assets/Liabilities Held for Sale

As noted above, the BenefitWallet Portfolio did not have any associated assets and liabilities to disclose as held for sale in the Company's Condensed Consolidated Balance Sheet at December 31, 2023. The divestiture of the Curbside Disposal Group was announced in December 2023 and completed in the second quarter of 2024. Accordingly, the assets and liabilities of these businesses were disclosed as held for sale as of December 31, 2023.

In the second quarter of 2024, the assets and liabilities of the Casualty Disposal Group were disclosed as held for sale as of June 30, 2024. Since the sale of the Casualty Disposal Group was completed during the third quarter of 2024, no associated assets or liabilities are reported as held for sale as of September 30, 2024.

The following is a summary of the major categories of assets and liabilities that have been reclassified as held for sale for the Curbside Disposal Group:



(in millions)	December 31, 2023
Accounts Receivable, net	$	49
Other current assets	3

Land, building and equipment, net	52
Operating lease right-of-use assets	6
Intangible assets, net	—
Goodwill	35
Other long-term assets	35
Total Assets held for sale	$	180
Current portion of long-term debt	$	5
Accounts payable	11
Accrued compensation and benefits costs	2
Unearned income	4
Other current liabilities	9
Long-term debt	19
Operating lease liabilities	4
Other long-term liabilities	4
Total Liabilities held for sale	$	58

Fair Value of Financial Assets and Liabilities - Nonrecurring (Details) - Fair Value, Nonrecurring - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Carrying Amount
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Long-term debt	$ 718	$ 1,248
Liabilities held for sale	0	58
Fair Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Long-term debt	697	1,191
Liabilities held for sale	$ 0	$ 58

Supplementary Financial Information (Details) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Supplementary Financial Information [Abstract]
Prepaid expenses	$ 106	$ 70
Income taxes receivable	8	38
Value-added tax (VAT) receivable	7	8
Restricted cash	11	21
Net receivables from buyers of divested businesses	128	0
Other	112	103
Total Other Current Assets	372	240
Accrued liabilities to vendors	146	188
Litigation related accruals	12	6
Current operating lease liabilities	52	54
Restructuring liabilities	3	10
Income tax payable	75	1
Other taxes payable	16	19
Accrued interest	13	6
Other	43	44
Total Other Current Liabilities	360	328
Internal use software, net	110	143
Deferred contract costs, net	120	91
Product software, net	76	92
Deferred tax assets	22	21
Other	63	89
Total Other Long-term Assets	391	436
Income tax liabilities	1	6
Unearned income	53	55
Other	24	23
Total Other Long-term Liabilities	$ 78	$ 84

Revenue (Tables)

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments and Note 5 – Divestitures and Assets/Liabilities Held for Sale for additional information on the Company's divestitures.


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Commercial:
Customer experience management	$	126	$	144	$	405	$	463
Business operations solutions	131		126		400		388
Healthcare claims and administration solutions	53		49		162		155
Human capital solutions	75		78		225		239
Total Commercial	385		397		1,192		1,245
Government:
Government healthcare solutions	137		159		427		453
Government services solutions	118		131		331		371
Total Government	255		290		758		824
Transportation:
Road usage charging & management solutions	58		81		185		237
Transit solutions	83		61		240		157


Commercial vehicles	—		2		1		6
Total Transportation	141		144		426		400

Divestitures	26		101		180		300

Total Consolidated Revenue	$	807	$	932	$	2,556	$	2,769

Timing of Revenue Recognition:
Point in time	$	24	$	25	$	80	$	76
Over time	783		907		2,476		2,693
Total Revenue	$	807	$	932	$	2,556	$	2,769

Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:


(in millions)	September 30, 2024		December 31, 2023
Contract Assets (Liabilities)
Current contract assets	$	152	$	178
Long-term contract assets(1)	4		12
Current unearned income	(115)		(91)
Long-term unearned income(2)	(53)		(55)
Net Contract Assets (Liabilities)	$	(12)	$	44
Accounts receivable, net	$	528	$	559

__________

(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets.

(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets.

Segment Reporting - Narrative (Details)	9 Months Ended
Segment Reporting - Narrative (Details)	Sep. 30, 2024 segment
Segment Reporting [Abstract]
Number of reportable segments	3

Segment Reporting - Segment Revenue and Segment Profit (Loss) (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Segment Reporting Information [Line Items]
Revenue	$ 807	$ 932	$ 2,556	$ 2,769
Segment profit (loss)	(8)	11	(15)	78
Divestitures \| Divestitures
Segment Reporting Information [Line Items]
Revenue	26	101	180	300
Segment profit (loss)	3	26	35	76
Operating Segments \| Commercial:
Segment Reporting Information [Line Items]
Revenue	385	397	1,192	1,245
Segment profit (loss)	15	(19)	48	13
Operating Segments \| Government:
Segment Reporting Information [Line Items]
Revenue	255	290	758	824
Segment profit (loss)	50	84	130	224
Operating Segments \| Transportation:
Segment Reporting Information [Line Items]
Revenue	141	144	426	400
Segment profit (loss)	(6)	(5)	(15)	(11)
Unallocated Costs
Segment Reporting Information [Line Items]
Revenue	0	0	0	0
Segment profit (loss)	$ (70)	$ (75)	$ (213)	$ (224)

Condensed Consolidated Statements of Shareholders' Equity (Parenthetical) - $ / shares	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Statement of Stockholders' Equity [Abstract]
Preferred stock, dividend rate (in dollars per share)	$ 20	$ 20	$ 60	$ 60

Recent Accounting Pronouncements (Policies)	9 Months Ended
Recent Accounting Pronouncements (Policies)	Sep. 30, 2024
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation The unaudited interim Condensed Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("U.S. GAAP") on a basis consistent with reporting interim financial information in accordance with instructions to Form 10-Q and Article 10 of Regulation S-X of the Securities and Exchange Commission (the "SEC"). Accordingly, they do not include all the information and notes required by U.S. GAAP for complete financial statements. The year-end Condensed Consolidated Balance Sheet was derived from the audited Consolidated Financial Statements included in the Company's Annual Report on Form 10-K for the year ended December 31, 2023. Intercompany balances and transactions have been eliminated. In the opinion of management, all adjustments necessary for a fair statement of the financial position, results of operations and cash flows have been made. These adjustments consist of normal recurring items. The interim results of operations are not necessarily indicative of the results of the full year. These financial statements should be read in conjunction with the Company’s Consolidated Financial Statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. In the first quarter of 2023, the Company identified an error and recorded an out-of-period adjustment to correct the recognition of revenue on a Government segment contract that originated in 2020 and impacted all quarterly periods through December 31, 2022. This adjustment resulted in a reduction to revenue and income (loss) before income taxes of $7 million and a corresponding decrease to accounts receivable of $1 million and an increase to other current liabilities of $6 million in the first quarter of 2023. The Company evaluated the impact of the out-of-period adjustment and concluded it was not material to any previously issued interim or annual consolidated financial statements and the adjustment was not material to the year ending December 31, 2023. The Company has evaluated subsequent events through November 6, 2024, and no material subsequent events were identified.
Use of Estimates	Use of Estimates Preparation of financial statements in conformity with U.S. GAAP requires the Company to make estimates and assumptions that affect the amounts reported and disclosed in the financial statements and the accompanying notes. Actual results could differ materially from these estimates. On an ongoing basis, the Company evaluates its estimates, including those related to fair values of financial instruments, goodwill and intangible assets, income taxes and contingent liabilities, among others. The Company bases its estimates on assumptions, both historical and forward looking, that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.
New Accounting Standards Adopted and To Be Adopted	New Accounting Standards Adopted The Company has not adopted any new accounting standards in 2024 that had a material impact on its Consolidated Financial Statements. New Accounting Standards To Be Adopted Segment Reporting: In November 2023, the Financial Accounting Standards Board ("FASB") issued final guidance that expands reportable segment disclosures, particularly incremental segment expense disclosures. This guidance is effective for annual periods beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. The Company is not early adopting this guidance. The Company has gathered the data required to be disclosed upon adoption. As the guidance is disclosure-related, adoption will not have any impact on the Company's Condensed Consolidated Financial Statements. Income Taxes: In December 2023, the FASB issued final guidance designed to improve income tax disclosures, particularly disclosures around business entities' income tax rate reconciliation and income taxes paid. The guidance requires consistent categories and greater disaggregation of information in the reconciliation of an entity's statutory tax rate to its effective tax rate and information about income taxes paid disaggregated by jurisdiction. This guidance is effective for fiscal years beginning after December 15, 2024. The Company is not early adopting this guidance. The Company is currently in the process of gathering the data required to be disclosed upon adoption. As the guidance is disclosure-related, adoption will not have any impact on the Company's Condensed Consolidated Financial Statements. Disaggregation of Income Statement Expenses: In November 2024, the FASB issued final guidance designed to enhance financial reporting by requiring public business entities to disclose additional details regarding specific expense categories in the notes to the financial statements for both interim and annual periods. The new guidance is effective for annual periods beginning after December 15, 2026 and interim periods beginning after December 15, 2027. The Company is not early adopting this guidance. The Company is currently evaluating the impact this guidance will have on its disclosures.

Accumulated Other Comprehensive Loss ("AOCL")

9 Months Ended

Sep. 30, 2024

Equity [Abstract]

Accumulated Other Comprehensive Loss ("AOCL")

Below are the balances and changes in AOCL(1):


(in millions)	Currency Translation Adjustments		Gains (Losses) on Cash Flow Hedges		Defined Benefit Pension Items		Total
Balance at December 31, 2023	$	(441)	$	2	$	4	$	(435)
Other comprehensive income (loss)	(14)		—		—		(14)


Balance at September 30, 2024	$	(455)	$	2	$	4	$	(449)


(in millions)	Currency Translation Adjustments		Gains (Losses) on Cash Flow Hedges		Defined Benefit Pension Items		Total
Balance at December 31, 2022	$	(472)	$	1	$	5	$	(466)
Other comprehensive income (loss)	3		—		—		3


Balance at September 30, 2023	$	(469)	$	1	$	5	$	(463)

__________

(1)All amounts are net of tax. Tax effects were immaterial.

Restructuring Programs and Related Costs (Tables)

9 Months Ended

Sep. 30, 2024

Restructuring and Related Activities [Abstract]

Restructuring Program Activity

A summary of the Company's restructuring program activity during the nine months ended September 30, 2024 and 2023 is as follows:


(in millions)	Severance and Related Costs		Termination and Other Costs		Asset Impairments		Total
Accrued Balance at December 31, 2023	$	9	$	1	$	—	$	10
Provision	9		10		2		21
Changes in estimates	—		—		—		—
Total Net Current Period Charges(1)	9		10		2		21
Charges against reserve and currency	(15)		(11)		(2)		(28)
Accrued Balance at September 30, 2024	$	3	$	—	$	—	$	3


(in millions)	Severance and Related Costs		Termination and Other Costs		Asset Impairments		Total
Accrued Balance at December 31, 2022	$	10	$	—	$	—	$	10
Provision	25		18		7		50
Changes in estimates	(1)		—		—		(1)
Total Net Current Period Charges(1)	24		18		7		49
Charges against reserve and currency	(24)		(17)		(7)		(48)

Accrued Balance at September 30, 2023	$	10	$	1	$	—	$	11

__________

(1)Represents amounts recognized within the Consolidated Statements of Income (Loss) for the years shown.

Total Costs incurred with Restructuring programs, by segment

The following table summarizes the total amount of costs incurred in connection with these restructuring programs by reportable and non-reportable segment:


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Commercial	$	1	$	2	$	4	$	25
Government	—		—		—		—
Transportation	—		—		1		—
Divestitures	—		—		—		—
Unallocated Costs(1)	3		5		16		24
Total Net Restructuring Charges	$	4	$	7	$	21	$	49

__________

(1)Represents costs related to the consolidation of the Company's data centers, operating lease ROU assets impairment, termination and other costs not allocated to the segments.

Condensed Consolidated Statements of Cash Flows - USD ($)
$ in Millions

9 Months Ended

Sep. 30, 2024

Sep. 30, 2023

Cash Flows from Operating Activities:

Net income (loss)

$ 438

$ (302)

Adjustments required to reconcile net income (loss) to cash flows from operating activities:

Depreciation and amortization

157

199

Contract inducement amortization

Deferred income taxes

(23)

Goodwill impairment

287

Amortization of debt financing costs

Loss on extinguishment of debt

(Gain) loss on divestitures and sales of fixed assets, net

(727)

Stock-based compensation

Changes in operating assets and liabilities:

Accounts receivable

Other current and long-term assets

(86)

(115)

Accounts payable and accrued compensation and benefits costs

(17)

(55)

Other current and long-term liabilities

(12)

(36)

Net change in income tax assets and liabilities

102

(26)

Net cash provided by (used in) operating activities

(91)

(33)

Cash Flows from Investing Activities:

Cost of additions to land, buildings and equipment

(39)

(33)

Cost of additions to internal use software

(23)

(31)

Pro-rata share of purchase price

823

Net cash provided by (used in) investing activities

761

(64)

Cash Flows from Financing Activities:

Proceeds from revolving credit facility

Payments on revolving credit facility

(80)

Payments on debt

(587)

(30)

Treasury stock purchases

(182)

(7)

Taxes paid for settlement of stock-based compensation

(5)

(7)

Dividends paid on preferred stock

(7)

Contribution from noncontrolling interest

Net cash provided by (used in) financing activities

(781)

(48)

Effect of exchange rate changes on cash, cash equivalents and restricted cash

(4)

Increase (decrease) in cash, cash equivalents and restricted cash

(115)

(143)

Cash, Cash Equivalents and Restricted Cash at Beginning of Period

519

598

Cash, Cash Equivalents and restricted Cash at End of period

^[1]

$ 404

$ 455

[1]	Includes $11 million and $4 million of restricted cash as of September 30, 2024 and 2023, respectively, that were included in Other current assets on the respective Condensed Consolidated Balance Sheets.

Recent Accounting Pronouncements	9 Months Ended
Recent Accounting Pronouncements	Sep. 30, 2024
Accounting Policies [Abstract]
Recent Accounting Pronouncements	Recent Accounting Pronouncements New Accounting Standards Adopted The Company has not adopted any new accounting standards in 2024 that had a material impact on its Consolidated Financial Statements. New Accounting Standards To Be Adopted Segment Reporting: In November 2023, the Financial Accounting Standards Board ("FASB") issued final guidance that expands reportable segment disclosures, particularly incremental segment expense disclosures. This guidance is effective for annual periods beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. The Company is not early adopting this guidance. The Company has gathered the data required to be disclosed upon adoption. As the guidance is disclosure-related, adoption will not have any impact on the Company's Condensed Consolidated Financial Statements. Income Taxes: In December 2023, the FASB issued final guidance designed to improve income tax disclosures, particularly disclosures around business entities' income tax rate reconciliation and income taxes paid. The guidance requires consistent categories and greater disaggregation of information in the reconciliation of an entity's statutory tax rate to its effective tax rate and information about income taxes paid disaggregated by jurisdiction. This guidance is effective for fiscal years beginning after December 15, 2024. The Company is not early adopting this guidance. The Company is currently in the process of gathering the data required to be disclosed upon adoption. As the guidance is disclosure-related, adoption will not have any impact on the Company's Condensed Consolidated Financial Statements. Disaggregation of Income Statement Expenses: In November 2024, the FASB issued final guidance designed to enhance financial reporting by requiring public business entities to disclose additional details regarding specific expense categories in the notes to the financial statements for both interim and annual periods. The new guidance is effective for annual periods beginning after December 15, 2026 and interim periods beginning after December 15, 2027. The Company is not early adopting this guidance. The Company is currently evaluating the impact this guidance will have on its disclosures.

- Definition

The entire disclosure for change in accounting principle. Includes, but is not limited to, nature, reason, and method of adopting amendment to accounting standards or other change in accounting principle.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476173/280-10-65-1

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
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-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)(4)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 105
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 7
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479343/105-10-65-7

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
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-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-2

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
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-Paragraph 2
-Subparagraph (g)(4)
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-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
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-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (d)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-2

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (e)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-1

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(ii)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(iii)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(iv)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 15: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (h)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 16: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 5
-Subparagraph (SAB Topic 11.M.Q2)
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-URI https://asc.fasb.org/1943274/2147480530/250-10-S99-5

Reference 17: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 20
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (i)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480528/815-20-65-6

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 19: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
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-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (e)(1)
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-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 20: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
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-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (e)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 21: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
-Section 65
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Reference 22: http://www.xbrl.org/2003/role/disclosureRef
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Reference 23: http://www.xbrl.org/2003/role/disclosureRef
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Reference 24: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org/1943274/2147480530/250-10-S99-6

Reference 25: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
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-Name Accounting Standards Codification
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-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 26: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
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-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 27: http://www.xbrl.org/2003/role/disclosureRef
-Name Accounting Standards Codification
-Topic 250
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-URI https://asc.fasb.org/250/tableOfContent

Reference 28: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (e)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

+ Details

Fair Value of Financial Assets and Liabilities

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Fair Value of Financial Assets and Liabilities

Fair value represents the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. U.S. GAAP established a hierarchy framework to classify the fair value based on the observability of significant inputs to the measurement. The levels of the fair value hierarchy are as follows:

Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities.

Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly.

Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities.

Summary of Financial Assets and Liabilities Accounted for at Fair Value on a Recurring Basis

The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases was Level 2.


(in millions)	September 30, 2024		December 31, 2023
Assets:
Foreign exchange contracts - forward	$	1	$	1
Total Assets	$	1	$	1
Liabilities:
Foreign exchange contracts - forward	$	—	$	—
Total Liabilities	$	—	$	—

Summary of Other Financial Assets and Liabilities

The estimated fair values of other financial assets and liabilities were as follows:


	September 30, 2024				December 31, 2023
(in millions)	Carrying Amount		Fair Value		Carrying Amount		Fair Value
Liabilities:
Long-term debt	$	718	$	697	$	1,248	$	1,191
Liabilities held for sale	$	—	$	—	$	58	$	58

The fair value amounts for Cash and cash equivalents, Restricted cash, Accounts receivable, net and Short-term debt approximate carrying amounts due to the short-term maturities of these instruments.

The fair value of Long-term debt was estimated using quoted market prices for identical or similar instruments (Level 2 inputs).

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

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+ Details

Revenue

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

Revenue

Disaggregation of Revenue

During the second quarter of 2024, revenue from the BenefitWallet Portfolio and the Curbside Management and Public Safety businesses were reclassified to the Divestitures segment from the Commercial and Transportation segments, respectively. In addition, during the third quarter of 2024, revenue from the Casualty Claims Solutions business was reclassified to the Divestitures segment from the Commercial segment. All prior periods presented have been recast to reflect these changes. The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments and Note 5 – Divestitures and Assets/Liabilities Held for Sale for additional information on the Company's divestitures.


	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2024		2023		2024		2023
Commercial:
Customer experience management	$	126	$	144	$	405	$	463
Business operations solutions	131		126		400		388
Healthcare claims and administration solutions	53		49		162		155
Human capital solutions	75		78		225		239
Total Commercial	385		397		1,192		1,245
Government:
Government healthcare solutions	137		159		427		453
Government services solutions	118		131		331		371
Total Government	255		290		758		824
Transportation:
Road usage charging & management solutions	58		81		185		237
Transit solutions	83		61		240		157


Commercial vehicles	—		2		1		6
Total Transportation	141		144		426		400

Divestitures	26		101		180		300

Total Consolidated Revenue	$	807	$	932	$	2,556	$	2,769

Timing of Revenue Recognition:
Point in time	$	24	$	25	$	80	$	76
Over time	783		907		2,476		2,693
Total Revenue	$	807	$	932	$	2,556	$	2,769

Contract Balances

The Company receives payments from customers based upon contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are the Company’s rights to consideration for services provided when the right is conditioned on something other than passage of time (for example, meeting a milestone for the right to bill under the cost-to-cost measure of progress). Contract assets are transferred to Accounts receivable, net when the rights to consideration become unconditional. Unearned income includes payments received in advance of performance under the contract, which are realized when the associated revenue is recognized under the contract.

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:


(in millions)	September 30, 2024		December 31, 2023
Contract Assets (Liabilities)
Current contract assets	$	152	$	178
Long-term contract assets(1)	4		12
Current unearned income	(115)		(91)
Long-term unearned income(2)	(53)		(55)
Net Contract Assets (Liabilities)	$	(12)	$	44
Accounts receivable, net	$	528	$	559

__________

(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets.

(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets.

Revenues of $12 million and $81 million were recognized during the three and nine months ended September 30, 2024, respectively, related to the Company's unearned income at December 31, 2023. Revenues of $8 million and $50 million were recognized during the three and nine months ended September 30, 2023, respectively, related to the Company's unearned income at December 31, 2022.

The Company had no material asset impairment charges related to contract assets for the three and nine months ended September 30, 2024 or 2023.

Transaction Price Allocated to the Remaining Performance Obligations

Estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially satisfied at September 30, 2024 was approximately $1.5 billion. The Company expects to recognize approximately 70% of this revenue over the next two years and the remainder thereafter.

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

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+ Details