UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934
Date of Report (date of earliest event reported): November 05, 2020
(Exact name of registrant as specified in its charter)
| (State or other jurisdiction of incorporation or organization) | (Commission File Number) | (IRS Employer Identification No.) | ||||||||||||
| (Address of principal executive offices) (Zip Code) | ||||||||
Registrant’s telephone number, including area code: (844 ) 663-2638
Not Applicable
(Former name or former address, if changed since last report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
| Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) | |||||
| Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) | |||||
| Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) | |||||
| Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) | |||||
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (CFR 230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (CFR 240.12b-2).☐ Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Securities registered pursuant to Section 12(b) of the Act:
| Title of each class | Trading Symbol(s) | Name of each exchange on which registered | ||||||
Item 2.02. Results of Operations and Financial Condition.
On November 05, 2020, Registrant released its third quarter 2020 earnings and is furnishing to the Securities and Exchange Commission a copy of the earnings press release as Exhibit 99.1 to this Report under Item 2.02 of Form 8-K.
The information contained in Item 2.02 of this Report and in Exhibit 99.1 shall not be deemed “filed” with the Commission for purposes of Section 18 of the Exchange Act of 1934, as amended, or otherwise subject to the liability of that section.
Item 7.01. Regulation FD Disclosure.
On November 05, 2020, Registrant conducted an earnings call regarding its 2020 third quarter results and is furnishing to the Securities and Exchange Commission a copy of the presentation used during the earnings call as Exhibit 99.2 to this Report under Item 7.01 of Form 8-K.
The information contained in Item 7.01 of this Report and in Exhibit 99.2 to this Report shall not be deemed “filed” with the Commission for purposes of Section 18 of the Exchange Act of 1934, as amended, or otherwise subject to the liability of that section.
Exhibit 99.1 and Exhibit 99.2 to this Report contain certain financial measures that are considered “non-GAAP financial measures” as defined in the SEC rules. Exhibit 99.1 and Exhibit 99.2 to this Report also contain the reconciliation of these non-GAAP financial measures to their most directly comparable financial measures calculated and presented in accordance with generally accepted accounting principles, as well as the reasons why Registrant’s management believes that presentation of the non-GAAP financial measures provides useful information to investors regarding Registrant’s results of operations and, to the extent material, a statement disclosing any other additional purposes for which Registrant’s management uses the non-GAAP financial measures.
Item 9.01. Financial Statements and Exhibits.
(d) Exhibits.
| Exhibit No. | Description | |||||||
| Registrant’s third quarter 2020 earnings press release dated November 5, 2020 | ||||||||
| Registrant’s investor presentation dated November 5, 2020 | ||||||||
| 104 | Cover Page Interactive Data File (embedded within the Inline XBRL document) | |||||||
Forward-Looking Statements
This Report and any exhibits to this Report may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate,” “believe,” “estimate,” “expect,” “plan,” “intend,” “will,” "aim," “should,” “could”, “may,” “continue to,” “if,” “growing,” “projected,” “potential,” “likely,” and similar expressions, as they relate to us, are intended to identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. All statements other than statements of historical fact included in this press release are forward-looking statements, including, but not limited to, statements regarding our financial results, condition and outlook; changes in our operating results; general market and economic conditions; our transformation progress continuing; expectations that we are on track to deliver at or above the top end of our updated full year targets and to exceed the high end of the previous cost savings target range of $140 million; our belief that Conduent is on the right track and making progress on our transformation initiative; our focus on "Growth," "Quality," and "Efficiency" projects as key pillars of our strategic transformation program, which is expected to result in improved client service delivery, client retention and enhanced Service Level Agreement (SLA) performance; and our projected financial performance for the full year 2020 and the strength of our position for the remainder of the year. In addition, all statements regarding the anticipated effects of the novel coronavirus ("COVID-19") pandemic and the responses thereto, including the pandemic’s impact on general economic and market conditions, as well as on our business, customers, and markets, results of operations and financial condition and anticipated actions to be taken by management to sustain our business during the economic uncertainty caused by the pandemic and related governmental and business actions, as well as other statements that are not strictly historical in nature, are forward looking. These statements reflect management's current beliefs, assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially. As with any projection or forecast, forward-looking statements are inherently susceptible to uncertainty and changes in circumstances. Our actual results may vary materially from those expressed or implied in our forward-looking statements. These forward-looking statements are also subject to the significant continuing impact of the COVID-19 pandemic on our business, operations, financial results and financial condition, which is dependent on developments which are highly uncertain and cannot be predicted.
Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to: the impact of the ongoing COVID-19 pandemic; government appropriations and termination rights contained in our government contracts; risk and impact of potential goodwill and other asset impairments; our ability to renew commercial and government contracts, including contracts awarded through competitive bidding processes; our ability to recover capital and other investments in connection with our contracts; our ability to attract and retain necessary technical personnel and qualified subcontractors; our ability to deliver on our contractual obligations properly and on time; competitive pressures; our significant indebtedness; changes in interest in outsourced business process services; our ability to obtain adequate pricing for our services and to improve our cost structure; risk and impact of geographical events, natural disasters and other factors (such as pandemics, including COVID-19) in a particular country or region on our workforce, customers, vendors, partners and the global economy; claims of infringement of third-party intellectual property rights; the failure to comply with laws relating to individually identifiable information and personal health information and laws relating to processing certain financial transactions, including payment card transactions and debit or credit card transactions; breaches of our information systems or security systems or any service interruptions; our ability to estimate the scope of work or the costs of performance in our contracts; our continuing emphasis on and shift toward technology-led digital transactions; customer decision-making cycles and lead time for customer commitments; our ability to collect our receivables, including those for unbilled services; a decline in revenues from, or a loss of, or a reduction in business from, or failure of significant clients; fluctuations in our non-recurring revenue; our failure to maintain a satisfactory credit rating; our ability to attract and retain key employees; increases in the cost of telephone and data services or significant interruptions in such services; our failure to develop new service offerings; our ability to modernize our information technology infrastructure and consolidate data centers; our ability to comply with data security standards; our ability to receive dividends or other payments from our subsidiaries; changes in tax and other laws and regulations; changes in government regulation and economic, strategic, political and social conditions; the outcome of litigation to which we are a party from time to time; changes in the volatility of our stock price and the risk of litigation following a decline in the price of our stock; and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other sections in our Annual Reports on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the Securities and Exchange Commission. Any forward-looking statements made by us in this release speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether as a result of new information, subsequent events or otherwise.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, Registrant has duly authorized this Report to be signed on its behalf by the undersigned duly authorized.
Date: November 05, 2020
| CONDUENT INCORPORATED | ||||||||||||||
| By: | /s/ BRIAN J. WEBB-WALSH | |||||||||||||
| Brian J. Webb-Walsh | ||||||||||||||
| Executive Vice President and Chief Financial Officer | ||||||||||||||
EXHIBIT 99.1
News from Conduent
| Conduent Incorporated 100 Campus Drive, Suite 200 Florham Park, NJ 07932 | ||
| www.conduent.com | ||
Conduent Progress Continues with Strong Third Quarter 2020 Financial Results and New Business Signings
Key Highlights
•Revenue and Adjusted EBITDA results well-above expectations
•Strong New Business signings
◦Total Contract Value of signings: $468M, up 100% year-over-year
◦Annual Recurring Revenue of signings: $96M, up 35% year-over-year
•On track to exceed high end of previous FY 2020 cost reduction target range of $120M-$140M
•Improvements in operational and technology platform performance
FLORHAM PARK, NJ, November 5, 2020 - Conduent (NASDAQ: CNDT), a business process services and solutions company, today announced its third quarter 2020 financial results.
Cliff Skelton, Conduent CEO, stated “We've made progress on all three pillars of our strategy: growth, quality and efficiency. Our results were driven by the team's hard work in this difficult environment. The revenue trajectory continued to improve this quarter and we executed well on our cost reduction program, putting us on track to deliver at or above the top end of our updated full year cost targets. New business signings were very strong for the third consecutive quarter, doubling our Q3 2019 signings. Importantly, we continue to meet client expectations around service delivery and operational performance. Overall, while we still have work to do, we are pleased with our progress and continue to gain confidence that Conduent is on the right track and making progress on our transformation objectives."
1
EXHIBIT 99.1
Q3 2020 Performance Commentary
Revenue for the quarter beat expectations due to better than expected results in the Government and Transportation segments. Revenue compared with Q3 2019 was lower primarily due to prior year lost business. Continued strong activity in our Government business was primarily driven by increased volumes in our Supplemental Nutrition Assistance Program and Pandemic Supplemental Nutrition Assistance Program (SNAP and P-SNAP) and Unemployment Insurance pre-paid cards offerings. Government segment revenues were higher than prior expectations due to higher than expected volumes in our SNAP and P-SNAP programs and higher than expected excess funds remaining on Unemployment Insurance pre-paid cards. The tolling business continued to recover with volumes trending closer to pre-COVID-19 levels in many of the locations where we operate electronic tolling systems. The remainder of the Transportation segment performed generally as expected. The Commercial segment continued to see volume pressure as a result of COVID-19.
Additional highlights from Q3 2020 include strong sales performance with $468M in new business signings, a 100% increase over Q3 2019. Overall, signings included a diverse mix of new business wins and renewals spanning our offerings across the Commercial, Government, and Transportation segments.
The company is also on track to exceed the high end of the cost savings target range of $140 million. This program includes both temporary actions, such as furloughs, reduced vendor and travel spend, reduced temporary facility operating spend, as well as permanent actions, such as optimizing spans and layers, reducing real estate spend and leveraging shared services capabilities.
The company continues to focus on its strategy of "Growth," "Quality," and "Efficiency" as key pillars of its transformation program, which is expected to result in improved client service delivery, client retention, and enhanced service level agreement (SLA) performance.
2
EXHIBIT 99.1
Key Financial Third Quarter 2020 Results
•Revenue of $1,041 million, down (5.2)% year-over-year, or (5.4)% in constant currency.
•Q3 2020 GAAP net loss of $(7) million compared to $(16) million in Q3 2019.
•Adjusted EBITDA of $141 million, up 11.0% year-over-year. Adjusted EBITDA margin was 13.5%, up 190 bps year-over-year.
•Pre-tax income was ($13) million compared to ($14) million in Q3 2019.
•Diluted EPS from continuing operations was ($0.04) versus ($0.09) in the same period last year.
•Adjusted diluted EPS from continuing operations was $0.26 compared to $0.16 in Q3 2019.
•Cash inflow from operations was $107 million during Q3 2020 compared to cash inflows of $18 million in Q3 2019.
•Adjusted Free Cash Flow, was an inflow of $72 million during Q3 2020 compared to Adjusted Free Cash Flow outflows of $(27) million in Q3 2019.
Brian Webb-Walsh, CFO, stated "The continued strong performance that we achieved this quarter is the result of hard work, disciplined execution and a diverse portfolio. Given current trends, we now anticipate FY 2020 revenue to be down between 6.4% and 7.4% with an Adjusted EBITDA margin between 11.25% and 11.75%, and an Adjusted Free Cash Flow conversion of approximately 20%. We are pleased that the midpoints of these ranges are in line to slightly above the initial, pre-COVID-19 guidance ranges that we provided earlier in the year."
3
EXHIBIT 99.1
Conference Call
Management will present the results during a conference call and webcast on November 5, 2020 at 5:00 p.m. ET.
The call will be available by live audio webcast along with the news release and online presentation slides at https://investor.conduent.com/.
The conference call will also be available by calling 1-877-883-0383 (international dial-in 1-412-902-6506) at approximately 4:45 p.m. ET. The entry number for this call is 7428394.
A recording of the conference call will be available by calling 1-877-344-7529 or 1-412-317-0088 one hour after the conference call concludes on November 5, 2020. The replay ID is 10147983.
For international calls, please select a dial-in number from:
https://services.choruscall.com/ccforms/replay.html.
The telephone recording will be available until 11:59 p.m. ET. on November 12, 2020.
About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com.
4
EXHIBIT 99.1
Non-GAAP Measures
We have reported our financial results in accordance with U.S. generally accepted accounting principles (GAAP). In addition, we have discussed our financial results using non-GAAP measures. We believe these non-GAAP measures allow investors to better understand the trends in our business and to better understand and compare our results. Accordingly, we believe it is necessary to adjust several reported amounts, determined in accordance with GAAP, to exclude the effects of certain items as well as their related tax effects. Management believes that these non-GAAP financial measures provide an additional means of analyzing the results of the current period against the corresponding prior period. These non-GAAP financial measures should be viewed in addition to, and not as a substitute for, our reported results prepared in accordance with U.S. GAAP. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable U.S. GAAP measures and should be read only in conjunction with our Consolidated Financial Statements prepared in accordance with U.S. GAAP. Our management regularly uses supplemental non-GAAP financial measures internally to understand, manage and evaluate our business and make operating decisions, and providing such non-GAAP financial measures to investors allows for a further level of transparency as to how management reviews and evaluates our business results and trends. These non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Compensation of our executives is based in part on the performance of our business based on certain non-GAAP measures. Refer to the "Non-GAAP Financial Measures" section attached to this release for a discussion of these non-GAAP measures and their reconciliation to the reported GAAP measures.
5
EXHIBIT 99.1
Forward-Looking Statements
This release and any attachments to this release may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate,” “believe,” “estimate,” “expect,” “plan,” “intend,” “will,” "aim," “should,” “could”, “may,” “continue to,” “if,” “growing,” “projected,” “potential,” “likely,” and similar expressions, as they relate to us, are intended to identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. All statements other than statements of historical fact included in this press release are forward-looking statements, including, but not limited to, statements regarding our financial results, condition and outlook; changes in our operating results; general market and economic conditions; our transformation progress continuing; expectations that we are on track to deliver at or above the top end of our updated full year targets and to exceed the high end of the previous cost savings target range of $140 million; our belief that Conduent is on the right track and making progress on our transformation initiative; our focus on "Growth," "Quality," and "Efficiency" projects as key pillars of our strategic transformation program, which is expected to result in improved client service delivery, client retention and enhanced Service Level Agreement (SLA) performance; and our projected financial performance for the full year 2020 and the strength of our position for the remainder of the year. In addition, all statements regarding the anticipated effects of the novel coronavirus ("COVID-19") pandemic and the responses thereto, including the pandemic’s impact on general economic and market conditions, as well as on our business, customers, and markets, results of operations and financial condition and anticipated actions to be taken by management to sustain our business during the economic uncertainty caused by the pandemic and related governmental and business actions, as well as other statements that are not strictly historical in nature, are forward looking. These statements reflect management's current beliefs, assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially. As with any projection or forecast, forward-looking statements are inherently susceptible to uncertainty and changes in circumstances. Our actual results may vary materially from those expressed or implied in our forward-looking statements. These forward-looking statements are also subject to the significant continuing impact of the COVID-19 pandemic on our business, operations, financial results and financial condition, which is dependent on developments which are highly uncertain and cannot be predicted.
6
EXHIBIT 99.1
Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to: the impact of the ongoing COVID-19 pandemic; government appropriations and termination rights contained in our government contracts; risk and impact of potential goodwill and other asset impairments; our ability to renew commercial and government contracts, including contracts awarded through competitive bidding processes; our ability to recover capital and other investments in connection with our contracts; our ability to attract and retain necessary technical personnel and qualified subcontractors; our ability to deliver on our contractual obligations properly and on time; competitive pressures; our significant indebtedness; changes in interest in outsourced business process services; our ability to obtain adequate pricing for our services and to improve our cost structure; risk and impact of geographical events, natural disasters and other factors (such as pandemics, including COVID-19) in a particular country or region on our workforce, customers, vendors, partners and the global economy; claims of infringement of third-party intellectual property rights; the failure to comply with laws relating to individually identifiable information and personal health information and laws relating to processing certain financial transactions, including payment card transactions and debit or credit card transactions; breaches of our information systems or security systems or any service interruptions; our ability to estimate the scope of work or the costs of performance in our contracts; our continuing emphasis on and shift toward technology-led digital transactions; customer decision-making cycles and lead time for customer commitments; our ability to collect our receivables, including those for unbilled services; a decline in revenues from, or a loss of, or a reduction in business from, or failure of significant clients; fluctuations in our non-recurring revenue; our failure to maintain a satisfactory credit rating; our ability to attract and retain key employees; increases in the cost of telephone and data services or significant interruptions in such services; our failure to develop new service offerings; our ability to modernize our information technology infrastructure and consolidate data centers; our ability to comply with data security standards; our ability to receive dividends or other payments from our subsidiaries; changes in tax and other laws and regulations; changes in government regulation and economic, strategic, political and social conditions; the outcome of litigation to which we are a party from time to time; changes in the volatility of our stock price and the risk of litigation following a decline in the price of our stock; and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other sections in our Annual Reports on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the Securities and Exchange Commission. Any forward-looking statements made by us in this release speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether as a result of new information, subsequent events or otherwise.
7
EXHIBIT 99.1
# # #
Media Contacts:
Sean Collins, Conduent, +1-310-497-9205, sean.collins2@conduent.com
Investor Contacts:
Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com
Rebecca Conti Koar, Conduent, +1-862-308-7105, rebecca.koar@conduent.com
8
EXHIBIT 99.1
CONDUENT INCORPORATED
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (LOSS) (UNAUDITED)
| Three Months Ended September 30, | Nine Months Ended September 30, | |||||||||||||||||||||||||
| (in millions, except per share data) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
| Revenue | $ | 1,041 | $ | 1,098 | $ | 3,108 | $ | 3,368 | ||||||||||||||||||
| Operating Costs and Expenses | ||||||||||||||||||||||||||
| Cost of Services (excluding depreciation and amortization) | 779 | 859 | 2,406 | 2,644 | ||||||||||||||||||||||
| Selling, general and administrative (excluding depreciation and amortization) | 122 | 112 | 349 | 360 | ||||||||||||||||||||||
| Research and development (excluding depreciation and amortization) | — | 1 | 1 | 6 | ||||||||||||||||||||||
| Depreciation and amortization | 112 | 115 | 344 | 342 | ||||||||||||||||||||||
| Restructuring and related costs | 20 | 8 | 56 | 50 | ||||||||||||||||||||||
| Interest expense | 14 | 20 | 46 | 60 | ||||||||||||||||||||||
| Goodwill impairment | — | — | — | 1,351 | ||||||||||||||||||||||
| (Gain) loss on divestitures and transaction costs | 8 | 3 | 14 | 19 | ||||||||||||||||||||||
| Litigation costs (recoveries), net | — | 2 | 20 | 15 | ||||||||||||||||||||||
| Other (income) expenses, net | (1) | (8) | — | (8) | ||||||||||||||||||||||
| Total Operating Costs and Expenses | 1,054 | 1,112 | 3,236 | 4,839 | ||||||||||||||||||||||
| Income (Loss) Before Income Taxes | (13) | (14) | (128) | (1,471) | ||||||||||||||||||||||
| Income tax expense (benefit) | (6) | 2 | (21) | (118) | ||||||||||||||||||||||
| Net Income (Loss) | $ | (7) | $ | (16) | $ | (107) | $ | (1,353) | ||||||||||||||||||
| Net Income (Loss) per Share: | ||||||||||||||||||||||||||
| Basic | $ | (0.04) | $ | (0.09) | $ | (0.54) | $ | (6.52) | ||||||||||||||||||
| Diluted | $ | (0.04) | $ | (0.09) | $ | (0.54) | $ | (6.52) | ||||||||||||||||||
9
EXHIBIT 99.1
CONDUENT INCORPORATED
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (UNAUDITED)(1)
| Three Months Ended September 30, | Nine Months Ended September 30, | |||||||||||||||||||||||||
| (in millions) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
| Net Income (Loss) | $ | (7) | $ | (16) | $ | (107) | $ | (1,353) | ||||||||||||||||||
| Other Comprehensive Income (Loss), Net | ||||||||||||||||||||||||||
| Currency translation adjustments, net | 11 | (15) | (15) | (9) | ||||||||||||||||||||||
| Reclassification of currency translation adjustments on divestitures | — | — | — | 15 | ||||||||||||||||||||||
| Reclassification of divested benefit plans and other | — | — | — | (1) | ||||||||||||||||||||||
| Unrecognized gains (losses), net | 1 | — | — | 1 | ||||||||||||||||||||||
| Changes in benefit plans, net | — | — | 1 | — | ||||||||||||||||||||||
| Other Comprehensive Income (Loss), Net | 12 | (15) | (14) | 6 | ||||||||||||||||||||||
| Comprehensive Income (Loss), Net | $ | 5 | $ | (31) | $ | (121) | $ | (1,347) | ||||||||||||||||||
__________
(1)All amounts are net of tax. Tax effects were immaterial.
10
EXHIBIT 99.1
CONDUENT INCORPORATED
CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED)
| (in millions, except share data in thousands) | September 30, 2020 | December 31, 2019 | ||||||||||||
| Assets | ||||||||||||||
| Cash and cash equivalents | $ | 488 | $ | 496 | ||||||||||
| Accounts receivable, net | 687 | 652 | ||||||||||||
| Contract assets | 166 | 155 | ||||||||||||
| Other current assets | 312 | 283 | ||||||||||||
| Total current assets | 1,653 | 1,586 | ||||||||||||
| Land, buildings and equipment, net | 306 | 342 | ||||||||||||
| Operating lease right-of-use assets | 246 | 271 | ||||||||||||
| Intangible assets, net | 247 | 426 | ||||||||||||
| Goodwill | 1,506 | 1,502 | ||||||||||||
| Other long-term assets | 402 | 387 | ||||||||||||
| Total Assets | $ | 4,360 | $ | 4,514 | ||||||||||
| Liabilities and Equity | ||||||||||||||
| Current portion of long-term debt | $ | 78 | $ | 50 | ||||||||||
| Accounts payable | 173 | 198 | ||||||||||||
| Accrued compensation and benefits costs | 200 | 174 | ||||||||||||
| Unearned income | 112 | 108 | ||||||||||||
| Other current liabilities | 478 | 647 | ||||||||||||
| Total current liabilities | 1,041 | 1,177 | ||||||||||||
| Long-term debt | 1,574 | 1,464 | ||||||||||||
| Deferred taxes | 106 | 111 | ||||||||||||
| Operating lease liabilities | 209 | 229 | ||||||||||||
| Other long-term liabilities | 105 | 91 | ||||||||||||
| Total Liabilities | 3,035 | 3,072 | ||||||||||||
| Series A convertible preferred stock | 142 | 142 | ||||||||||||
| Common stock | 2 | 2 | ||||||||||||
| Additional paid-in capital | 3,901 | 3,890 | ||||||||||||
| Retained earnings (deficit) | (2,299) | (2,185) | ||||||||||||
| Accumulated other comprehensive loss | (421) | (407) | ||||||||||||
| Total Equity | 1,183 | 1,300 | ||||||||||||
| Total Liabilities and Equity | $ | 4,360 | $ | 4,514 | ||||||||||
| Shares of common stock issued and outstanding | 209,273 | 211,511 | ||||||||||||
| Shares of series A convertible preferred stock issued and outstanding | 120 | 120 | ||||||||||||
11
EXHIBIT 99.1
CONDUENT INCORPORATED
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)
| Three Months Ended September 30, | Nine Months Ended September 30, | |||||||||||||||||||||||||
| (in millions) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
| Cash Flows from Operating Activities: | ||||||||||||||||||||||||||
| Net income (loss) | $ | (7) | $ | (16) | $ | (107) | $ | (1,353) | ||||||||||||||||||
| Adjustments required to reconcile net income (loss) to cash flows from operating activities: | ||||||||||||||||||||||||||
| Depreciation and amortization | 112 | 115 | 344 | 342 | ||||||||||||||||||||||
| Contract inducement amortization | 1 | 1 | 2 | 2 | ||||||||||||||||||||||
| Deferred income taxes | (9) | (8) | (38) | (148) | ||||||||||||||||||||||
| Goodwill impairment | — | — | — | 1,351 | ||||||||||||||||||||||
| (Gain) loss from investments | (1) | (2) | (3) | (3) | ||||||||||||||||||||||
| Amortization of debt financing costs | 2 | 2 | 5 | 5 | ||||||||||||||||||||||
| (Gain) loss on divestitures and transaction costs | 8 | 3 | 14 | 19 | ||||||||||||||||||||||
| Stock-based compensation | 5 | 5 | 14 | 19 | ||||||||||||||||||||||
| Allowance for doubtful accounts | 1 | — | 1 | — | ||||||||||||||||||||||
| Changes in operating assets and liabilities | (5) | (82) | (243) | (450) | ||||||||||||||||||||||
| Net cash provided by (used in) operating activities | 107 | 18 | (11) | (216) | ||||||||||||||||||||||
| Cash Flows from Investing Activities: | ||||||||||||||||||||||||||
| Cost of additions to land, buildings and equipment | (18) | (33) | (48) | (109) | ||||||||||||||||||||||
| Proceeds from sale of land, buildings and equipment | — | — | — | 2 | ||||||||||||||||||||||
| Cost of additions to internal use software | (17) | (12) | (47) | (49) | ||||||||||||||||||||||
| Payments for acquisitions, net of cash acquired | — | — | — | (90) | ||||||||||||||||||||||
| Proceeds (payments) from divestitures, including cash sold | 1 | 1 | 3 | (7) | ||||||||||||||||||||||
| Net cash provided by (used in) investing activities | (34) | (44) | (92) | (253) | ||||||||||||||||||||||
| Cash Flows from Financing Activities: | ||||||||||||||||||||||||||
| Proceeds from revolving credit facility and other loans | 2 | — | 152 | — | ||||||||||||||||||||||
| Payments on debt | (13) | (14) | (41) | (42) | ||||||||||||||||||||||
| Payment of contingent consideration related to acquisition | (4) | — | (4) | — | ||||||||||||||||||||||
| Taxes paid for settlement of stock based compensation | — | (5) | (3) | (11) | ||||||||||||||||||||||
| Dividends paid on preferred stock | — | (2) | (5) | (7) | ||||||||||||||||||||||
| Net cash provided by (used in) financing activities | (15) | (21) | 99 | (60) | ||||||||||||||||||||||
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | 1 | (2) | (5) | — | ||||||||||||||||||||||
| Increase (decrease) in cash, cash equivalents and restricted cash | 59 | (49) | (9) | (529) | ||||||||||||||||||||||
| Cash, Cash Equivalents and Restricted Cash at Beginning of Period | 437 | 285 | 505 | 765 | ||||||||||||||||||||||
Cash, Cash Equivalents and Restricted Cash at End of period(1) | $ | 496 | $ | 236 | $ | 496 | $ | 236 | ||||||||||||||||||
___________
(1)Includes $8 million restricted cash as of both September 30, 2020 and 2019, respectively, that were included in Other current assets on their respective Consolidated Balance Sheets.
12
EXHIBIT 99.1
Non-GAAP Financial Measures
We have reported our financial results in accordance with U.S. GAAP. In addition, we have discussed our results using non-GAAP measures.
We believe these non-GAAP measures allow investors to better understand the trends in our business and to better understand and compare our results. Accordingly, we believe it is necessary to adjust several reported amounts, determined in accordance with GAAP, to exclude the effects of certain items as well as their related tax effects. Management believes that these non-GAAP financial measures provide an additional means of analyzing the results of the current period against the corresponding prior period. However, these non-GAAP financial measures should be viewed in addition to, and not as a substitute for, the Company’s reported results prepared in accordance with U.S. GAAP. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable U.S. GAAP measures and should be read only in conjunction with our Consolidated Financial Statements prepared in accordance with U.S. GAAP. Our management regularly uses our supplemental non-GAAP financial measures internally to understand, manage and evaluate our business and make operating decisions, and providing such non-GAAP financial measures to investors allows for a further level of transparency as to how management reviews and evaluates our business results and trends. These non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Compensation of our executives is based in part on the performance of our business based on certain non-GAAP measures.
A reconciliation of the non-GAAP financial measures to the most directly comparable financial measures calculated and presented in accordance with GAAP are provided below.
These reconciliations also include the income tax effects for our non-GAAP performance measures in total, to the extent applicable. The income tax effects are calculated under the same accounting principles as applied to our reported pre-tax performance measures under ASC 740, which employs an annual effective tax rate method. The noted income tax effect for our non-GAAP performance measures is effectively the difference in income taxes for reported and adjusted pre-tax income calculated under the annual effective tax rate method. The tax effect of the non-GAAP adjustments was calculated based upon evaluation of the statutory tax treatment and the applicable statutory tax rate in the jurisdictions in which such charges were incurred.
Adjusted Net Income (Loss), Adjusted Diluted Earnings per Share, Adjusted Weighted Average Common Shares Outstanding, Adjusted Effective Tax and Adjusted Effective Tax Rate
We make adjustments to Income (Loss) before Income Taxes for the following items, as applicable to the particular financial measure, for the purpose of calculating Adjusted Net Income (Loss), Adjusted Diluted Earnings per Share, Adjusted Weighted Average Common Shares Outstanding, Adjusted Effective Tax and Adjusted Effective Tax Rate:
•Amortization of acquired intangible assets. The amortization of acquired intangible assets is driven by acquisition activity, which can vary in size, nature and timing as compared to other companies within our industry and from period to period.
•Restructuring and related costs. Restructuring and related costs include restructuring and asset impairment charges as well as costs associated with our strategic transformation program.
•Goodwill impairment. This represents Goodwill impairment charge related to the unanticipated losses of certain customer contracts, lower potential future volumes and lower than expected new customer contracts for all reporting units.
•(Gain) loss on divestitures and transaction costs. Represents (gain) loss on divested businesses and transaction costs.
•Litigation costs (recoveries), net. Litigation costs (recoveries), represents provisions for various matters subject to litigation.
•Other charge (credit). This comprises other (income) expenses, net, and costs associated with the Company not fully completing the State of New York Health Enterprise Platform project and the Health Enterprise Medical platform projects in California and Montana and other adjustments.
•Divestitures. Revenue/(Income) loss from divestitures.
13
EXHIBIT 99.1
The Company provides adjusted net income and adjusted EPS financial measures to assist our investors in evaluating our ongoing operating performance for the current reporting period and, where provided, over different reporting periods, by adjusting for certain items which may be recurring or non-recurring and which in our view do not necessarily reflect ongoing performance. We also internally use these measures to assess our operating performance, both absolutely and in comparison to other companies, and in evaluating or making selected compensation decisions.
Management believes that the adjusted effective tax rate, provided as supplemental information, facilitates a comparison by investors of our actual effective tax rate with an adjusted effective tax rate which reflects the impact of the items which are excluded in providing adjusted net income and certain other identified items, and may provide added insight into our underlying business results and how effective tax rates impact our ongoing business.
Adjusted Revenue, Adjusted Operating Income and Adjusted Operating Margin
We make adjustments to Revenue, Costs and Expenses and Operating Margin, as applicable, for the following items, for the purpose of calculating Adjusted Revenue, Adjusted Operating Income and Adjusted Operating Margin:
•Amortization of acquired intangible assets.
•Restructuring and related costs.
•Interest expense. Interest expense includes interest on long-term debt and amortization of debt issuance costs.
•Goodwill impairment.
•(Gain) loss on divestitures and transaction costs.
•Litigation costs (recoveries), net.
•Other charge (credit).
•Divestitures.
We provide our investors with adjusted revenue, adjusted operating income and adjusted operating margin information, as supplemental information, because we believe it offers added insight, by itself and for comparability between periods, by adjusting for certain non-cash items as well as certain other identified items which we do not believe are indicative of our ongoing business, and may also provide added insight on trends in our ongoing business.
We provide adjusted revenues as supplemental information to our presentation of reported GAAP revenue in order to facilitate additional information to our investors concerning period-to-period comparisons reflecting the impact of our 2019 divestiture.
Adjusted EBITDA and EBITDA Margin
We use Adjusted EBITDA and Adjusted EBITDA Margin as an additional way of assessing certain aspects of our operations that, when viewed with the GAAP results and the accompanying reconciliations to corresponding GAAP financial measures, provide a more complete understanding of our on-going business. Adjusted EBITDA represents income (loss) before interest, income taxes, depreciation and amortization and contract inducement amortization adjusted for the following items. Adjusted EBITDA margin is Adjusted EBITDA divided by revenue or adjusted revenue, as applicable.
•Restructuring and related costs.
•Goodwill impairment.
•(Gain) loss on divestitures and transaction costs.
•Litigation costs (recoveries), net.
•Other charge (credit).
•Divestitures.
Adjusted EBITDA is not intended to represent cash flows from operations, operating income (loss) or net income (loss) as defined by U.S. GAAP as indicators of operating performances. Management cautions that amounts presented in accordance with Conduent's definition of Adjusted EBITDA and Adjusted EBITDA margin may not be comparable to similar measures disclosed by other companies because not all companies calculate Adjusted EBITDA and Adjusted EBITDA margin in the same manner.
14
EXHIBIT 99.1
Free Cash Flow
Free Cash Flow is defined as cash flows from operating activities as reported on the consolidated statement of cash flows, less cost of additions to land, buildings and equipment, cost of additions to internal use software, tax payments related to divestitures and proceeds from sales of land, buildings and equipment. We use the non-GAAP measure of Free Cash Flow as a criterion of liquidity and performance-based components of employee compensation. We use Free Cash Flow as a measure of liquidity to determine amounts we can reinvest in our core businesses, such as amounts available to make acquisitions and invest in land, buildings and equipment and internal use software, after required payments on debt. In order to provide a meaningful basis for comparison, we are providing information with respect to our Free Cash Flow reconciled to cash flow provided by operating activities, which we believe to be the most directly comparable measure under U.S. GAAP. As of March 31, 2020 the company is no longer backing out vendor financed leases from Free Cash Flow and has updated all historical numbers to reflect the change.
Adjusted Free Cash Flow
Adjusted free cash flow is defined as free cash flow from above plus deferred compensation payments, transaction costs, costs related to the Texas litigation, and certain other identified adjustments. We use adjusted free cash flow, in addition to free cash flow, to provide supplemental information to our investors concerning our ability to generate cash from our ongoing operating activities; by excluding certain deferred compensation costs and our one-time Texas settlement costs, as well as transaction costs and transaction cost tax benefit related to acquisitions and divestitures, we believe we provide useful additional information to our investors to help them further understand our ability to generate cash period-over-period as well as added information on comparability to our competitors. Such as with free cash flow information, as so adjusted, is specifically not intended to provide amounts available for discretionary spending. We have added certain adjustments to account for items which we do not believe reflect our core business or operating performance, and we computed all periods with such adjusted costs.
Constant Currency
To better understand trends in our business, we believe that it is helpful to adjust revenue to exclude the impact of changes in the translation of foreign currencies into U.S. Dollars. We refer to this adjusted revenue as “constant currency.” Currency impact is the difference between actual growth rates and constant currency growth rates and is calculated by translating current period activity in local currency using the comparable prior period's currency translation rate.
Non-GAAP Outlook
In providing outlook for adjusted EBITDA margin, we exclude certain items which are otherwise included in determining the comparable GAAP financial measure. A description of the adjustments which historically have been applicable in determining adjusted EBITDA are reflected in the table below. We are providing such outlook only on a non-GAAP basis because the Company is unable to predict with reasonable certainty the totality or ultimate outcome or occurrence of these adjustments for the forward-looking period, which can be dependent on future events that may not be reliably predicted. Based on past reported results, where one or more of these items have been applicable, such excluded items could be material, individually or in the aggregate, to reported results.
15
EXHIBIT 99.1
Non-GAAP Reconciliations: Adjusted Revenue, Revenue at Constant Currency, Adjusted Net Income (Loss), Adjusted Effective Tax, Adjusted Operating Income (Loss) and Adjusted EBITDA were as follows:
| Three Months Ended September 30, | Nine Months Ended September 30, | |||||||||||||||||||||||||
| (in millions) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
| ADJUSTED REVENUE | ||||||||||||||||||||||||||
| Revenue | $ | 1,041 | $ | 1,098 | $ | 3,108 | $ | 3,368 | ||||||||||||||||||
| Adjustment: | ||||||||||||||||||||||||||
Divestitures(1) | — | — | — | (36) | ||||||||||||||||||||||
| Adjusted Revenue | 1,041 | 1,098 | 3,108 | 3,332 | ||||||||||||||||||||||
| Foreign currency impact | (2) | 4 | 6 | 20 | ||||||||||||||||||||||
| Revenue at Constant Currency | $ | 1,039 | $ | 1,102 | $ | 3,114 | $ | 3,352 | ||||||||||||||||||
| ADJUSTED NET INCOME (LOSS) | ||||||||||||||||||||||||||
| Income (Loss) From Continuing Operations | $ | (7) | $ | (16) | $ | (107) | $ | (1,353) | ||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
Amortization of acquired intangible assets(2) | 60 | 61 | 180 | 184 | ||||||||||||||||||||||
| Restructuring and related costs | 20 | 8 | 56 | 50 | ||||||||||||||||||||||
| Goodwill impairment | — | — | — | 1,351 | ||||||||||||||||||||||
| (Gain) loss on divestitures and transaction costs | 8 | 3 | 14 | 19 | ||||||||||||||||||||||
| Litigation costs (recoveries), net | — | 2 | 20 | 15 | ||||||||||||||||||||||
| Other charges (credits) | (1) | (8) | (7) | (4) | ||||||||||||||||||||||
Total Non-GAAP Adjustments | 87 | 66 | 263 | 1,615 | ||||||||||||||||||||||
Income tax adjustments(3) | (23) | (13) | (58) | (163) | ||||||||||||||||||||||
| Adjusted Net Income (Loss) Before Adjustment for Divestitures | $ | 57 | $ | 37 | $ | 98 | $ | 99 | ||||||||||||||||||
| ADJUSTED EFFECTIVE TAX | ||||||||||||||||||||||||||
| Income (Loss) Before Income Taxes | $ | (13) | $ | (14) | $ | (128) | $ | (1,471) | ||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
Total Non-GAAP Adjustments | 87 | 66 | 263 | 1,615 | ||||||||||||||||||||||
| Adjusted PBT (Before Adjustment for Divestitures) | 74 | 52 | 135 | 144 | ||||||||||||||||||||||
Divestitures(1) | — | — | — | (1) | ||||||||||||||||||||||
| Adjusted PBT | $ | 74 | $ | 52 | $ | 135 | $ | 143 | ||||||||||||||||||
| Income tax expense (benefit) | $ | (6) | $ | 2 | $ | (21) | $ | (118) | ||||||||||||||||||
Income tax adjustments(3) | 23 | 13 | 58 | 163 | ||||||||||||||||||||||
| Adjusted Income Tax Expense (Benefit) | 17 | 15 | 37 | 45 | ||||||||||||||||||||||
| Adjusted Net Income (Loss) Before Adjustment for Divestitures | $ | 57 | $ | 37 | $ | 98 | $ | 99 | ||||||||||||||||||
16
EXHIBIT 99.1
| CONTINUED | Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||||||||||||||||
| (in millions) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
| ADJUSTED OPERATING INCOME (LOSS) | ||||||||||||||||||||||||||
| Income (Loss) Before Income Taxes | $ | (13) | $ | (14) | $ | (128) | $ | (1,471) | ||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
Total non-GAAP adjustments | 87 | 66 | 263 | 1,615 | ||||||||||||||||||||||
| Interest expense | 14 | 20 | 46 | 60 | ||||||||||||||||||||||
| Adjusted Operating Income (Loss) Before Adjustment for Divestitures | 88 | 72 | 181 | 204 | ||||||||||||||||||||||
Divestitures(1) | — | — | — | (1) | ||||||||||||||||||||||
| Adjusted Operating Income (Loss) | $ | 88 | $ | 72 | $ | 181 | $ | 203 | ||||||||||||||||||
| ADJUSTED EBITDA | ||||||||||||||||||||||||||
| Income (Loss) From Continuing Operations | $ | (7) | $ | (16) | $ | (107) | $ | (1,353) | ||||||||||||||||||
| Income tax expense (benefit) | (6) | 2 | (21) | (118) | ||||||||||||||||||||||
| Depreciation and amortization | 112 | 115 | 344 | 342 | ||||||||||||||||||||||
| Contract inducement amortization | 1 | 1 | 2 | 2 | ||||||||||||||||||||||
| Interest expense | 14 | 20 | 46 | 60 | ||||||||||||||||||||||
| EBITDA Before Adjustment for Divestitures | 114 | 122 | 264 | (1,067) | ||||||||||||||||||||||
Divestitures(1) | — | — | — | (1) | ||||||||||||||||||||||
| EBITDA | 114 | 122 | 264 | (1,068) | ||||||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
| Restructuring and related costs | 20 | 8 | 56 | 50 | ||||||||||||||||||||||
| Goodwill impairment | — | — | — | 1,351 | ||||||||||||||||||||||
| (Gain) loss on divestitures and transaction costs | 8 | 3 | 14 | 19 | ||||||||||||||||||||||
| Litigation costs (recoveries), net | — | 2 | 20 | 15 | ||||||||||||||||||||||
| Other charges (credits) | (1) | (8) | (7) | (4) | ||||||||||||||||||||||
| Adjusted EBITDA Before Adjustment for Divestitures | $ | 141 | $ | 127 | $ | 347 | $ | 364 | ||||||||||||||||||
| Adjusted EBITDA | $ | 141 | $ | 127 | $ | 347 | $ | 363 | ||||||||||||||||||
___________
(1)Adjusted for the full impact from revenue and income/loss from divestitures.
(2)Included in Depreciation and amortization on the Consolidated Statements of Income (Loss).
(3)The tax impact of Adjusted Pre-tax income (loss) from continuing operations was calculated under the same accounting principles applied to the 'As Reported' pre-tax income (loss), which employs an annual effective tax rate method to the results and without regard to the business divestitures, the State of Texas litigation reserve, charges for amortization of intangible assets, restructuring, goodwill impairment and divestiture related costs.
17
EXHIBIT 99.1
Non-GAAP Reconciliations: Adjusted Weighted Average Shares Outstanding, Adjusted Diluted EPS, Adjusted Effective Tax, Adjusted Operating Margin and Adjusted EBITDA Margin were as follows:
| Three Months Ended September 30, | Nine Months Ended September 30, | |||||||||||||||||||||||||
| (Amounts are in whole dollars, shares are in thousands and margins are in %) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
ADJUSTED DILUTED EPS(1) | ||||||||||||||||||||||||||
| Weighted Average Common Shares Outstanding | 209,244 | 209,626 | 209,958 | 208,741 | ||||||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
| Stock options | — | — | — | 4 | ||||||||||||||||||||||
| Restricted stock and performance units / shares | 4,591 | 1,508 | 2,974 | 2,227 | ||||||||||||||||||||||
| Adjusted Weighted Average Common Shares Outstanding | 213,835 | 211,134 | 212,932 | 210,972 | ||||||||||||||||||||||
| Diluted EPS from Continuing Operations | $ | (0.04) | $ | (0.09) | $ | (0.54) | $ | (6.52) | ||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
Total non-GAAP adjustments | 0.41 | 0.31 | 1.24 | 7.72 | ||||||||||||||||||||||
Income tax adjustments(2) | (0.11) | (0.06) | (0.27) | (0.77) | ||||||||||||||||||||||
| Adjusted Diluted EPS Before Adjustment for Divestitures | $ | 0.26 | $ | 0.16 | $ | 0.43 | $ | 0.43 | ||||||||||||||||||
| ADJUSTED EFFECTIVE TAX RATE | ||||||||||||||||||||||||||
| Effective tax rate | 46.2 | % | (14.3) | % | 16.4 | % | 8.0 | % | ||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
Total non-GAAP adjustments | (23.2) | % | 43.1 | % | 11.0 | % | 23.3 | % | ||||||||||||||||||
Adjusted Effective Tax Rate(2) | 23.0 | % | 28.8 | % | 27.4 | % | 31.3 | % | ||||||||||||||||||
| ADJUSTED OPERATING MARGIN | ||||||||||||||||||||||||||
| Income (Loss) Before Income Taxes Margin | (1.2) | % | (1.3) | % | (4.1) | % | (43.7) | % | ||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
| Total non-GAAP adjustments | 8.4 | % | 6.1 | % | 8.4 | % | 48.0 | % | ||||||||||||||||||
| Interest expense | 1.3 | % | 1.8 | % | 1.5 | % | 1.8 | % | ||||||||||||||||||
| Margin for Adjusted Operating Income Before Adjustment for Divestitures | 8.5 | % | 6.6 | % | 5.8 | % | 6.1 | % | ||||||||||||||||||
Divestitures(3) | — | % | — | % | — | % | — | % | ||||||||||||||||||
| Margin for Adjusted Operating Income | 8.5 | % | 6.6 | % | 5.8 | % | 6.1 | % | ||||||||||||||||||
18
EXHIBIT 99.1
| CONTINUED | Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||||||||||||||||
| (margins are in %) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
| ADJUSTED EBITDA MARGIN | ||||||||||||||||||||||||||
| EBITDA Margin Before Adjustment for Divestitures | 11.0 | % | 11.1 | % | 8.5 | % | (31.7) | % | ||||||||||||||||||
| Adjustments: | ||||||||||||||||||||||||||
Divestitures(3) | — | % | — | % | — | % | (0.4) | % | ||||||||||||||||||
| EBITDA Margin | 11.0 | % | 11.1 | % | 8.5 | % | (32.1) | % | ||||||||||||||||||
| Total non-GAAP adjustments | 2.5 | % | 0.5 | % | 2.7 | % | 42.5 | % | ||||||||||||||||||
Divestitures(3) | — | % | — | % | — | % | 0.4 | % | ||||||||||||||||||
| Adjusted EBITDA Margin Before Adjustment for Divestitures | 13.5 | % | 11.6 | % | 11.2 | % | 10.8 | % | ||||||||||||||||||
Divestitures(3) | — | % | — | % | — | % | 0.1 | % | ||||||||||||||||||
| Adjusted EBITDA Margin | 13.5 | % | 11.6 | % | 11.2 | % | 10.9 | % | ||||||||||||||||||
__________
(1)Average shares for the 2020 and 2019 calculation of adjusted EPS excludes 5 million shares associated with our Series A convertible preferred stock and includes the impact of the preferred stock dividend of $2 million for both of the three months ended September 30, 2020 and 2019, respectively
(2)The tax impact of Adjusted Pre-tax income (loss) from continuing operations was calculated under the same accounting principles applied to the 'As Reported' pre-tax income (loss), which employs an annual effective tax rate method to the results and without regard to the business divestitures, the State of Texas litigation reserve, charges for amortization of intangible assets, restructuring, goodwill impairment and divestiture related costs.
(3)Adjusted for the full impact from revenue and income/loss from divestitures.
Free Cash Flow and Adjusted Free Cash Flow Reconciliation:
| Three Months Ended September 30, | Nine Months Ended September 30, | |||||||||||||||||||||||||
| (in millions) | 2020 | 2019 | 2020 | 2019 | ||||||||||||||||||||||
| Operating Cash Flow | $ | 107 | $ | 18 | $ | (11) | $ | (216) | ||||||||||||||||||
| Cost of additions to land, buildings and equipment | (18) | (33) | (48) | (109) | ||||||||||||||||||||||
| Proceeds from sales of land, buildings and equipment | — | — | — | 2 | ||||||||||||||||||||||
| Cost of additions to internal use software | (17) | (12) | (47) | (49) | ||||||||||||||||||||||
| Tax payment related to divestitures | — | (1) | — | 8 | ||||||||||||||||||||||
| Free Cash Flow | $ | 72 | $ | (28) | $ | (106) | $ | (364) | ||||||||||||||||||
| Free Cash Flow | $ | 72 | $ | (28) | $ | (106) | $ | (364) | ||||||||||||||||||
| Transaction costs | — | 1 | 3 | 13 | ||||||||||||||||||||||
| Transaction costs tax benefit | — | — | — | (3) | ||||||||||||||||||||||
| Texas litigation payments | — | — | 118 | 118 | ||||||||||||||||||||||
| Adjusted Free Cash Flow | $ | 72 | $ | (27) | $ | 15 | $ | (236) | ||||||||||||||||||
19
November 5, 2020 Conduent Q3 2020 Earnings Results
Cautionary Statements Forward-Looking Statements This document contains “forward-looking statements”, as defined in the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. The words “anticipate,” “believe,” “estimate,” “expect,” “plan,” “intend,” “will,” "aim," “should,” “could”, “may,” “continue to,” “if,” “growing,” “projected,” “potential,” “likely,” and similar expressions, as they relate to us, are intended to identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. All statements other than statements of historical fact included in this press release are forward-looking statements, including, but not limited to, statements regarding our financial results, condition and outlook; changes in our operating results; general market and economic conditions; our transformation progress continuing; expectations that we are on track to deliver at or above the top end of our updated full year targets and to exceed the high end of the previous cost savings target range of $140 million; our belief that Conduent is on the right track and making progress on our transformation initiative; our focus on "Growth," "Quality," and "Efficiency" projects as key pillars of our strategic transformation program, which is expected to result in improved client service delivery, client retention and enhanced Service Level Agreement (SLA) performance; and our projected financial performance for the full year 2020 and the strength of our position for the remainder of the year. In addition, all statements regarding the anticipated effects of the novel coronavirus ("COVID-19") pandemic and the responses thereto, including the pandemic’s impact on general economic and market conditions, as well as on our business, customers, and markets, results of operations and financial condition and anticipated actions to be taken by management to sustain our business during the economic uncertainty caused by the pandemic and related governmental and business actions, as well as other statements that are not strictly historical in nature, are forward looking. These statements reflect management's current beliefs, assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially. As with any projection or forecast, forward-looking statements are inherently susceptible to uncertainty and changes in circumstances. Our actual results may vary materially from those expressed or implied in our forward-looking statements. These forward-looking statements are also subject to the significant continuing impact of the COVID-19 pandemic on our business, operations, financial results and financial condition, which is dependent on developments which are highly uncertain and cannot be predicted. Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to: the impact of the ongoing COVID-19 pandemic; government appropriations and termination rights contained in our government contracts; risk and impact of potential goodwill and other asset impairments; our ability to renew commercial and government contracts, including contracts awarded through competitive bidding processes; our ability to recover capital and other investments in connection with our contracts; our ability to attract and retain necessary technical personnel and qualified subcontractors; our ability to deliver on our contractual obligations properly and on time; competitive pressures; our significant indebtedness; changes in interest in outsourced business process services; our ability to obtain adequate pricing for our services and to improve our cost structure; risk and impact of geographical events, natural disasters and other factors (such as pandemics, including COVID-19) in a particular country or region on our workforce, customers, vendors, partners and the global economy; claims of infringement of third-party intellectual property rights; the failure to comply with laws relating to individually identifiable information, and personal health information and laws relating to processing certain financial transactions, including payment card transactions and debit or credit card transactions; breaches of our information systems or security systems or any service interruptions; our ability to estimate the scope of work or the costs of performance in our contracts; our continuing emphasis on and shift toward technology-led digital transactions; customer decision-making cycles and lead time for customer commitments; our ability to collect our receivables, including those for unbilled services; a decline in revenues from, or a loss of, or a reduction in business from, or failure of significant clients; fluctuations in our non-recurring revenue; our failure to maintain a satisfactory credit rating; our ability to attract and retain key employees; increases in the cost of telephone and data services or significant interruptions in such services; our failure to develop new service offerings; our ability to modernize our information technology infrastructure and consolidate data centers; our ability to comply with data security standards; our ability to receive dividends or other payments from our subsidiaries; changes in tax and other laws and regulations; changes in government regulation and economic, strategic, political and social conditions; the outcome of litigation to which we are a party from time to time; changes in the volatility of our stock price and the risk of litigation following a decline in the price of our stock; and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other sections in our Annual Reports on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the Securities and Exchange Commission. Any forward-looking statements made by us in this presentation speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether as a result of new information, subsequent events or otherwise. 2
Cautionary Statements Non-GAAP Financial Measures We have reported our financial results in accordance with U.S. generally accepted accounting principles (GAAP). In addition, we have discussed our financial results using non-GAAP measures. We believe these non-GAAP measures allow investors to better understand the trends in our business and to better understand and compare our results. Accordingly, we believe it is necessary to adjust several reported amounts, determined in accordance with GAAP, to exclude the effects of certain items as well as their related tax effects. Management believes that these non-GAAP financial measures provide an additional means of analyzing the results of the current period against the corresponding prior period. However, these non-GAAP financial measures should be viewed in addition to, and not as a substitute for, our reported results prepared in accordance with U.S. GAAP. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable U.S. GAAP measures and should be read only in conjunction with our Consolidated Financial Statements prepared in accordance with U.S. GAAP. Our management regularly uses our supplemental non-GAAP financial measures internally to understand, manage and evaluate our business and make operating decisions, and providing such non-GAAP financial measures to investors allows for a further level of transparency as to how management reviews and evaluates our business results and trends. These non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Compensation of our executives is based in part on the performance of our business based on certain of these non-GAAP measures. 3
"We benchmarked the performance of "Thank you for your firm and precise Conduent versus competitors comparing message. We MUST all do our part to core KPIs and Conduent was the get through this. Your leadership and convincing winner. Apart from the fact your caring is appreciated, truly. I am that Conduent scored highest on almost proud to work for a company where I all KPIs, the cooperation and flexibility feel our CEO and management truly within the departments is also cares about not only our company but acknowledged. We are convinced that our employees. Thank you. Stay safe!" we have made the right decision to -Associate, Operations, Jamaica move to a single vendor relationship with Conduent, and look forward for a "I am very proud of my team, very proud further sustainable and successful to be part of Conduent and extremely cooperation.” proud to represent Guatemala in this -Large International TV and customer service week!" Broadband Internet company "SUPER happy with Conduent and will -Associate, CXM, Guatemala look to find ways to grow more with CNDT. We appreciate that our "Our culture of team work and interactions are crisp and to the point… "We keep throwing these things at you and you keep hitting them out of the collaboration is truer at Conduent than AND that CNDT gets it!". ever before. I'm proud of the shift the -Large Tech client park, and I need you to keep doing that." -Large Hospitality client company has made. Customers can feel that difference." -Associate, HRLS, United States 4
Q3 2020 Highlights • Q3 Revenue and Adj. EBITDA above expectations ◦ Revenue of $1,041M; down (5.2)% Y/Y (1) Business ◦ Adj. EBITDA of $141M, up 11.0% Y/Y (1) Update ◦ Adj. EBITDA margin of 13.5%, up 190 bps Y/Y • $468M in TCV new business signings in Q3 2020; 2x Q3 2019 signings ◦ Annual Recurring Revenue signings of $96M; up 35% Y/Y • Expect to exceed high end of previous range ($120-$140M) of cost savings for FY 2020 • Improving associate satisfaction — engagement up 8% compared to last survey Operational in 2018 Summary • Operational and technology platform performance resulted in improved stability • With 75% of associates working from home, continue to largely meet client performance expectations (1) Refer to Appendix for complete Non-GAAP reconciliations of Adjusted EBITDA/Margin. 5
Strong Sales Quarter New Business TCV Signings (incl ARR + NRR) Renewal Signings $2,000M $3,000M $1,415M $2,172M $2,000M $1,724M $1,000M $787M $468M $745M $234M $1,000M $512M $—M $—M Q3 YTD Q3 YTD 2019 2020 2019 2020 New Business (ARR) Select Wins $400M COMMERCIAL $258M New capability with global aircraft and defense manufacturer, $207M providing learning services $200M GOVERNMENT $71M $96M New logo with Kansas Department of Health and Environment, $—M providing Family Medicaid & CHIP eligibility and administrative services Q3 YTD TRANSPORTATION 2019 2020 New capability with City of Memphis, providing payment services where we already provide Curbside Management and Public Safety Solutions 6
Positioning Conduent for the Future Driving Growth, Quality, and Efficiency through transformation Enabling Client Success • Improving quality of service delivery to clients • Expanding enterprise account team to enhance relationships and service • Standardizing governance and processes for client implementations / contract ramp, account management, and incident response Talent Focus • Continuing to augment existing team with senior level talent that has domain and operations expertise to drive our strategy around growth, quality, and efficiency • Increasing employee engagement and transforming corporate culture Improving Operating Model • Enhancing shared services model for operations and service delivery • Organizational realignment to drive customer engagement and efficiencies Investing in Technology • Continue investment into data center consolidation and infrastructure modernization • Uptime improvements continued vs 2019 Cost Savings / Efficiencies • Expect to exceed high end of previous cost savings program range • Focusing on expense management and cost actions • New overhead allocations allows for increased visibility on segment performance 7
Financials 8
COVID-19 Top-Line Impact Overview Q3 2020 COVID-19 Consolidated Revenue Impact YTD COVID-19 Consolidated Revenue Impact Total Company Total Company (5.2)% Y/Y as reported (6.7)% Y/Y as reported(1) (5.5)% Y/Y ex COVID-19 (5.3)% Y/Y ex COVID-19 ~$3M ~$(46)M Q3 2020 COVID-19 Revenue Segment Impact YTD COVID-19 Revenue Segment Impact Commercial Government Transportation Commercial Government Transportation ~$(48)M ~+$68M ~$(17)M ~$(99)M ~+$114M ~$(61)M (1) Refer to Appendix for complete Non-GAAP revenue. This reported number was adjusted to exclude divestitures in 2019. 9
Q3 2020 P&L Metrics Revenue Adj. Operating Income(1) $1,500M $100M (5.2)% Y/Y 22.0% Y/Y $88M (5.4)% in CC $1,098M $1,041M $72M $1,000M $50M $500M $—M $—M Q3 '19 Q3 '20 Q3 '19 Q3 '20 GAAP: $(14)M $(13)M Adj. EBITDA(1) • Revenue: ◦ Decline driven by prior year lost business, partially offset $150M $141M by new business ramp $127M 11.0% Y/Y ◦ ~(5.5)% BAU decline Y/Y when excluding ~$3M COVID-19 impact $100M • Adj. Operating Income(1) and Adj. EBITDA(1): ◦ Increase driven by cost savings program and higher $50M Government revenue ◦ Performance includes positive temporary cost savings of ~$14M taken largely as a result of COVID-19. $—M • Adj. EBITDA Margin(1): Q3 '19 Q3 '20 ◦ 13.5%, up 190 bps Y/Y (1) Refer to Appendix for complete Non-GAAP reconciliations of adjusted operating income and adjusted EBITDA/margin. 10
Q3 2020 P&L by Segment Revenue Adj. EBITDA(1) Contributions Transportation, $175M (12.9)% Y/Y 3% Y/Y 66% Y/Y $35M $128M $141M Commercial (36)% Y/Y $(78)M Industries, $518M $56M (10.4)% Y/Y Government Services, $348M Commercial Government Transportation Unallocated Adjusted 9.1% Y/Y Industries Services Costs (2) EBITDA • Commercial: declines driven by COVID-19 related • Commercial: Adj. EBITDA decline driven by lower volume declines and interest rate impact, and prior year revenue and a non-recurring client item, partially offset lost business by cost savings program; margin 10.8% down (430) bps Y/Y • Government: growth driven by increase in COVID-19 • Government: Adj. EBITDA driven by higher revenue and related volumes and new business, partially offset by CA cost savings program; margin 36.8% up 1,270 bps Y/Y Medicaid loss • Transportation: Adj. EBITDA modestly increased driven by cost savings program, partially offset by revenue • Transportation: declines driven by COVID-19 related decline; margin 20.0% up 310 bps Y/Y volume pressure and lower international transit • Unallocated costs: increase driven by accrual for equipment installations vs Q3 2019 employee bonus and one-time COVID related item (1) Refer to Appendix for complete Non-GAAP reconciliations of adjusted EBITDA/margin. 11 (2) Chart includes $6 million of Other adjusted EBITDA.
Q3 2020 Cash Flow and Balance Sheet Balance Sheet ($ in millions) 12/31/2019 9/30/2020 (2) $505 $496 • Q3 Adj. Free Cash Flow(1): $72M Total Cash Total Debt(2) 1,514 1,652 • Q3 Capex(6) as % of revenue: 3.4% Term Loan A(3,4) due 2022 664 651 Term Loan B(3) due 2023 824 818 (7) • Net adjusted leverage ratio of 2.4x Revolving Credit Facility due 2022(5) — 150 10.5% Senior Notes due 2024 34 34 • $496M of cash(2) at end of Q3 Finance Leases 17 18 Other loans — 2 Net adjusted leverage ratio(7) 2.1x 2.4x Cash Balance Debt Maturity(4,8) $799M $719M $72M $496M $437M $(13)M $78M $11M $34M Cash Beginning Adjusted Free Other Financing Cash End of 2020 2021 2022 2023 2024 of Period Cash Flow (1) and Other Period Adjustments For the complete set of footnotes associated with this slide, please refer to the last page (slide 28) of the Appendix. 12
FY 2020 Outlook FY 2020 Initial Guidance $ in Millions (Provided on Q4 2019 Current Earnings Call)3 FY 2020 Outlook Revenue Down (6.0) - (8.0)% Down (6.4) - (7.4)% Adj. EBITDA / Adj. EBITDA Margin(1,2) 10.5 - 11.5% 11.25 - 11.75% Adj. Free Cash Flow(2) as % of Adj. EBITDA 15 - 20% ~20% (1) Refer to Appendix for complete Non-GAAP reconciliations of Adjusted EBITDA/Margin. (2) Refer to Appendix for definition and complete non-GAAP reconciliation of Adjusted Free Cash Flow. 13 (3) Initial guidance withdrawn as of 04/14/2020. Initial revenue guidance provided in constant currency.
Q&A 14
Appendix 15
Historical Sales Details TCV Signings (incl. ARR + NRR) Cumulative Pipeline $2,000M $30B $22B $22B $22B $20B $21B $21B $20B $18B $1,000M $912M $745M $485M $515M $727M $512M $506M $623M $10B $328M $324M $468M $—M $225M $234M $209M Q1' 19 Q2' 19 Q3' 19 Q4' 19 Q1' 20 Q2' 20 Q3' 20 $—B New Business Renewal Q1' 19 Q2' 19 Q3' 19 Q4' 19 Q1' 20 Q2' 20 Q3' 20 New Business (ARR + NRR Breakdown) Implied New Business Avg. Contract Length 7.5yrs $200M 4.9yrs 5.2yrs 5.0yrs 4.3yrs $76M $58M $49M 3.7yrs $100M $43M $42M 3.3yrs $32M $44M 2.7yrs 2.3yrs $84M $105M $96M 2.5yrs $52M $71M $74M $57M $—M Q1-19 Q2-19 Q3-19 Q4-19 Q1-20 Q2-20 Q3-20 —yrs Q1' 19 Q2' 19 Q3' 19 Q4' 19 Q1' 20 Q2' 20 Q3' 20 NB ARR Year 1 NB NRR 16
Modeling Considerations Metric FY 2020 Commentary • FY 2020 Cash income taxes: reduced to ~$12M Taxes • Payroll taxes: ~$55M of estimated payroll tax withholding will be deferred to 2021/2022 based on current employment levels Restructuring • Expect ~$65M of spend in FY 2020 Cash Interest • Expect FY 2020 cash interest of $55 - 60M Capex • Capex of ~$140M for FY 2020 • ~$35M of Y/Y revenue decline due to CA Medicaid contract end (impacting Q1-Q3) 2021 Considerations • FCF Consideration: 2020 Payroll tax deferral pushed to 2021/2022 ◦ ~$30M payments expected in Q4 2021 and Q4 2022 17
Definitions TCV: Total contract value. Signings are defined as estimated future revenues from contracts signed during the period, including renewals of existing contracts. Total Contract Value (TCV) is the estimated total contractual revenue related to signed contracts. Excludes the impact of divested business when applicable. Total New Business Pipeline: Total New Business TCV pipeline of deals in all sell stages. Extends past next 12 month period to include total pipeline. Excludes the impact of divested business as required. New Business Annual Recurring Revenue Year 1: Single year revenue amount of ARR for New Business. Excludes the impact of divested business when applicable. New Business Non-Recurring Revenue: Total non-recurring revenue for New Business. Excludes the impact of divested business when applicable. 18
Non-GAAP Financial Measures Non-GAAP Financial Measures We have reported our financial results in accordance with U.S. generally accepted accounting principles (GAAP). In addition, we have discussed our financial results using the non-GAAP measures. We believe these non- GAAP measures allow investors to better understand the trends in our business and to better understand and compare our results. Accordingly, we believe it is necessary to adjust several reported amounts, determined in accordance with U.S. GAAP, to exclude the effects of certain items as well as their related tax effects. Management believes that these non-GAAP financial measures provide an additional means of analyzing the results of the current period against the corresponding prior period. However, these non-GAAP financial measures should be viewed in addition to, and not as a substitute for, the Company’s reported results prepared in accordance with U.S. GAAP. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable U.S. GAAP measures and should be read only in conjunction with our Consolidated Financial Statements prepared in accordance with U.S. GAAP. Our management regularly uses our supplemental non-GAAP financial measures internally to understand, manage and evaluate our business and make operating decisions, and providing such non-GAAP financial measures to investors allows for a further level of transparency as to how management reviews and evaluates our business results and trends. These non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Compensation of our executives is based in part on the performance of our business based on certain of these non-GAAP measures. A reconciliation of the following non-GAAP financial measures to the most directly comparable financial measures calculated and presented in accordance with U.S. GAAP are provided below. These reconciliations also include the income tax effects for our non-GAAP performance measures in total, to the extent applicable. The income tax effects are calculated under the same accounting principles as applied to our reported pre-tax performance measures under ASC 740, which employs an annual effective tax rate method. The noted income tax effect for our non-GAAP performance measures is effectively the difference in income taxes for reported and adjusted pre-tax income calculated under the annual effective tax rate method. The tax effect of the non-GAAP adjustments was calculated based upon evaluation of the statutory tax treatment and the applicable statutory tax rate in the jurisdictions in which such charges were incurred. Adjusted Net Income (Loss), Adjusted Earnings per Share and Adjusted Effective Tax Rate. We make adjustments to Income (Loss) before Income Taxes for the following items as applicable to the particular measure, for the purpose of calculating Adjusted Revenue, Adjusted Net Income (Loss), Adjusted Earnings per Share and Adjusted Effective Tax Rate: • Amortization of acquired intangible assets. The amortization of acquired intangible assets is driven by acquisition activity, which can vary in size, nature and timing as compared to other companies within our industry and from period to period. • Restructuring and related costs. Restructuring and related costs include restructuring and asset impairment charges as well as costs associated with our strategic transformation program. • Goodwill impairment. This represents Goodwill impairment charge related to the unanticipated losses of certain customer contracts, lower potential future volumes and lower than expected new customer contracts for all reporting units. • (Gain) loss on divestitures and transaction costs. Represents (gain) loss on divested businesses and transaction costs. • Litigation costs (recoveries), net. Litigation costs (recoveries), net represents provisions for various matters subject to litigation. • Other charge (credit). This comprises other (income) expenses, net, costs associated with the Company not fully completing the State of New York Health Enterprise Platform project and the Health Enterprise Medical platform projects in California and Montana and other adjustments. • Divestitures. (Revenue) / (Income) loss from divestitures. The Company provides adjusted net income and adjusted EPS financial measures to assist our investors in evaluating our ongoing operating performance for the current reporting period and, where provided, over different reporting periods, by adjusting for certain items which may be recurring or non-recurring and which in our view do not necessarily reflect ongoing performance. We also internally use these measures to assess our operating performance, both absolutely and in comparison to other companies, and in evaluating or making selected compensation decisions. Management believes that adjusted effective tax rate, provided as supplemental information, facilitates a comparison by investors of our actual effective tax rate with an adjusted effective tax rate which reflects the impact of the items which are excluded in providing adjusted net income and certain other identified items, and may provide added insight into our underlying business results and how effective tax rates impact our ongoing business. 19
Non-GAAP Financial Measures Adjusted Revenue, Adjusted Operating Income and Adjusted Operating Margin. We make adjustments to Revenue, Costs and Expenses and Margin for the following items (as defined above), for the purpose of calculating Adjusted Revenue, Adjusted Operating Income and Adjusted Operating Margin: • Amortization of acquired intangible assets. • Restructuring and related costs. • Interest expense. Interest expense includes interest on long-term debt and amortization of debt issuance costs. • Goodwill impairment. • (Gain) loss on divestitures and transaction costs. • Litigation costs (recoveries), net. • Other charge (credit). • Divestitures. We provide our investors with adjusted revenue, adjusted operating income and adjusted operating margin information, as supplemental information, because we believe it offers added insight, by itself and for comparability between periods, by adjusting for certain non-cash items as well as certain other identified items which we do not believe are indicative of our ongoing business, and may also provide added insight on trends in our ongoing business. We provide adjusted revenues as supplemental information to our presentation of reported GAAP revenue in order to facilitate additional information to our investors concerning period-to-period comparisons reflecting the impact of our divestitures. 20
Non-GAAP Financial Measures Consolidated Adjusted EBITDA and EBITDA Margin We use Adjusted EBITDA and Adjusted EBITDA Margin as an additional way of assessing certain aspects of our operations that, when viewed with the U.S. GAAP results and the accompanying reconciliations to corresponding U.S. GAAP financial measures, provide a more complete understanding of our on-going business. Adjusted EBITDA represents Income (loss) before Interest, Income Taxes, Depreciation and Amortization and Contract Inducement Amortization adjusted for the following items (which are defined above). Adjusted EBITDA margin is Adjusted EBITDA divided by revenue or adjusted revenue, as applicable: • Restructuring and related costs. • Goodwill impairment. • (Gain) loss on divestitures and transaction costs. • Litigation costs (recoveries), net. • Other charge (credit). • Divestitures. Adjusted EBITDA is not intended to represent cash flows from operations, operating income (loss) or net income (loss) as defined by U.S. GAAP as indicators of operating performance. Management cautions that amounts presented in accordance with Conduent’s definition of Adjusted EBITDA and Adjusted EBITDA Margin may not be comparable to similar measures disclosed by other companies because not all companies calculate Adjusted EBITDA and EBITDA Margin in the same manner. 21
Non-GAAP Financial Measures Free Cash Flow Free Cash Flow is defined as cash flows from operating activities as reported on the consolidated statement of cash flows, less cost of additions to land, buildings and equipment, cost of additions to internal use software, tax payments related to divestitures and proceeds from sales of land, buildings and equipment. We use the non-GAAP measure of Free Cash Flow as a criterion of liquidity and performance- based components of employee compensation. We use Free Cash Flow as a measure of liquidity to determine amounts we can reinvest in our core businesses, such as amounts available to make acquisitions and invest in land, buildings and equipment and internal use software, after required payments on debt. In order to provide a meaningful basis for comparison, we are providing information with respect to our Free Cash Flow reconciled to cash flow provided by operating activities, which we believe to be the most directly comparable measure under U.S. GAAP. As of March 31, 2020 the company is no longer backing out vendor financed leases from Free Cash Flow and has updated all historical numbers to reflect the change. Adjusted Free Cash Flow Adjusted free cash flow is defined as Free Cash Flow from above plus deferred compensation payments, transaction costs, costs related to the Texas litigation, and certain other identified adjustments. We use Adjusted Free Cash Flow, in addition to Free Cash Flow, to provide supplemental information to our investors concerning our ability to generate cash from our ongoing operating activities; by excluding certain deferred compensation costs and our one-time Texas settlement costs, as well as transaction costs and transaction cost tax benefit related to acquisitions and divestitures, we believe we provide useful additional information to our investors to help them further understand our ability to generate cash period-over-period as well as added information on comparability to our competitors. Such as with Free Cash Flow information, as so adjusted, is specifically not intended to provide amounts available for discretionary spending. We have added certain adjustments to account for items which we do not believe reflect our core business or operating performance, and we computed all periods with such adjusted costs. Constant Currency To better understand trends in our business, we believe that it is helpful to adjust revenue to exclude the impact of changes in the translation of foreign currencies into U.S. Dollars. We refer to this adjusted revenue as “constant currency.” Currency impact can be determined as the difference between actual growth rates and constant currency growth rates. This currency impact is calculated by translating the current period activity in local currency using the comparable prior-year period's currency translation rate. Non-GAAP Outlook In providing outlook for adjusted EBITDA we exclude certain items which are otherwise included in determining the comparable GAAP financial measure. A description of the adjustments which historically have been applicable in determining adjusted EBITDA are reflected in the table below. We are providing such outlook only on a non-GAAP basis because the Company is unable to predict with reasonable certainty the totality or ultimate outcome or occurrence of these adjustments for the forward-looking period, which can be dependent on future events that may not be reliably predicted. Based on past reported results, where one or more of these items have been applicable, such excluded items could be material, individually or in the aggregate, to reported results. We have provided and outlook for revenue on a constant currency basis due to the inability to accurately predict foreign currency impact on revenues. Outlook for Free Cash Flow and Adjusted Free Cash Flow is provided as a factor of expected adjusted EBITDA, see above. For the same reason, we are unable to provide GAAP expected adjusted tax rate, which adjusts for our non-GAAP adjustments. 22
Non-GAAP Reconciliations Adjusted Revenue, Revenue at Constant Currency, Adjusted Net Income (Loss), Adjusted Effective Tax, Adjusted Operating Income (Loss) and Adjusted EBITDA (in millions) Q3 2020 Q2 2020 Q1 2020 FY 2019 Q4 2019 Q3 2019 Q2 2019 Q1 2019 ADJUSTED REVENUE Revenue $ 1,041 $ 1,016 $ 1,051 $ 4,467 $ 1,099 $ 1,098 $ 1,112 $ 1,158 Adjustment: Divestitures(1) — — — (36) — — — (36) Adjusted Revenue 1,041 1,016 1,051 4,431 1,099 1,098 1,112 1,122 Foreign currency impact (2) 4 4 24 4 4 7 9 Revenue at Constant Currency $ 1,039 $ 1,020 $ 1,055 $ 4,455 $ 1,103 $ 1,102 $ 1,119 $ 1,131 ADJUSTED NET INCOME (LOSS) Income (Loss) From Continuing Operations $ (7) $ (51) $ (49) $ (1,934) $ (581) $ (16) $ (1,029) $ (308) Adjustments: Amortization of acquired intangible assets(2) 60 60 60 246 62 61 61 62 Restructuring and related costs 20 29 7 71 21 8 26 16 Goodwill impairment — — — 1,952 601 — 1,067 284 (Gain) loss on divestitures and transaction costs 8 2 4 25 6 3 2 14 Litigation costs (recoveries), net — 14 6 17 2 2 1 12 Other charges (credits) (1) (1) (5) (5) (1) (8) 5 (1) Total Non-GAAP Adjustments 87 104 72 2,306 691 66 1,162 387 Income tax adjustments(3) (23) (26) (9) (232) (69) (13) (103) (47) Adjusted Net Income (Loss) Before Adjustment for Divestitures $ 57 $ 27 $ 14 $ 140 $ 41 $ 37 $ 30 $ 32 23
CONTINUED (in millions) Q3 2020 Q2 2020 Q1 2020 FY 2019 Q4 2019 Q3 2019 Q2 2019 Q1 2019 ADJUSTED EFFECTIVE TAX Income (Loss) Before Income Taxes $ (13) $ (64) $ (51) $ (2,106) $ (635) $ (14) $ (1,119) $ (338) Adjustment: Total Non-GAAP Adjustments 87 104 72 2,306 691 66 1,162 387 Adjusted PBT (Before Adjustment for Divestitures) 74 40 21 200 56 52 43 49 Divestitures(1) — — — (1) — — — (1) Adjusted PBT $ 74 $ 40 $ 21 $ 199 $ 56 $ 52 $ 43 $ 48 Income tax expense (benefit) $ (6) $ (13) $ (2) $ (172) $ (54) $ 2 $ (90) $ (30) Income tax adjustments(3) 23 26 9 232 69 13 103 47 Adjusted Income Tax Expense (Benefit) 17 13 7 60 15 15 13 17 Adjusted Net Income (Loss) Before Adjustment for Divestitures $ 57 $ 27 $ 14 $ 140 $ 41 $ 37 $ 30 $ 32 ADJUSTED OPERATING INCOME (LOSS) Income (Loss) Before Income Taxes $ (13) $ (64) $ (51) $ (2,106) $ (635) $ (14) $ (1,119) $ (338) Adjustment: Total non-GAAP adjustments 87 104 72 2,306 691 66 1,162 387 Interest expense 14 15 17 78 18 20 20 20 Adjusted Operating Income (Loss) Before Adjustment for Divestitures 88 55 38 278 74 72 63 69 Divestitures(1) — — — (1) — — — (1) Adjusted Operating Income (Loss) $ 88 $ 55 $ 38 $ 277 $ 74 $ 72 $ 63 $ 68 24
CONTINUED (in millions) Q3 2020 Q2 2020 Q1 2020 FY 2019 Q4 2019 Q3 2019 Q2 2019 Q1 2019 ADJUSTED EBITDA Income (Loss) From Continuing Operations (7) $ (51) $ (49) $ (1,934) $ (581) $ (16) $ (1,029) $ (308) Income tax expense (benefit) (6) (13) (2) (172) (54) 2 (90) (30) Depreciation and amortization 112 115 117 459 117 115 112 115 Contract inducement amortization 1 — 1 3 1 1 — 1 Interest expense 14 15 17 78 18 20 20 20 EBITDA Before Adjustment for Divestitures 114 66 84 (1,566) (499) 122 (987) (202) Divestitures(1) — — — (1) — — — (1) EBITDA 114 66 84 (1,567) (499) 122 (987) (203) Adjustments: Restructuring and related costs 20 29 7 71 21 8 26 16 Goodwill impairment — — — 1,952 601 — 1,067 284 (Gain) loss on divestitures and transaction costs 8 2 4 25 6 3 2 14 Litigation costs (recoveries), net — 14 6 17 2 2 1 12 Other charges (credits) (1) (1) (5) (5) (1) (8) 5 (1) Adjusted EBITDA Before Adjustment for Divestitures $ 141 $ 110 $ 96 $ 494 $ 130 $ 127 $ 114 $ 123 Adjusted EBITDA $ 141 $ 110 $ 96 $ 493 $ 130 $ 127 $ 114 $ 122 1. Adjusted for the full impact from revenue and income/loss from divestitures for all periods presented. 2. Included in Depreciation and amortization on the Consolidated Statements of Income (Loss). 3. The tax impact of Adjusted Pre-tax income (loss) from continuing operations was calculated under the same accounting principles applied to the 'As Reported' pre-tax income (loss), which employs an annual effective tax rate method to the results and without regard to the business divestitures, the State of Texas litigation accrual, charges for amortization of intangible assets, restructuring, goodwill impairment and divestiture related costs. 25
Non-GAAP Reconciliations Adjusted Weighted Average Shares Outstanding, Adjusted Diluted EPS, Adjusted Effective Tax, Adjusted Operating Margin, and Adjusted EBITDA Margin (Amounts are in whole dollars, shares are in thousands and margins are in %) Q3 2020 Q2 2020 Q1 2020 FY 2019 Q4 2019 Q3 2019 Q2 2019 Q1 2019 ADJUSTED DILUTED EPS(1) Weighted Average Common Shares Outstanding 209,244 209,129 211,093 209,318 211,190 209,626 208,496 207,944 Adjustments: Stock options — — — — — — 7 27 Restricted stock and performance units / shares 4,591 1,413 278 2,157 2,106 1,509 2,814 2,783 Adjusted Weighted Average Common Shares Outstanding 213,835 210,542 211,371 211,475 213,296 211,135 211,317 210,754 Diluted EPS from Continuing Operations $ (0.04) $ (0.25) $ (0.24) $ (9.29) $ (2.76) $ (0.09) $ (4.94) $ (1.49) Adjustments: Total non-GAAP adjustments 0.41 0.49 0.33 11.01 3.26 0.31 5.56 1.85 Income tax adjustments(2) (0.11) (0.12) (0.04) (1.10) (0.32) (0.06) (0.49) (0.22) Adjusted Diluted EPS Before Adjustment for Divestitures $ 0.26 $ 0.12 $ 0.05 $ 0.62 $ 0.18 $ 0.16 $ 0.13 $ 0.14 ADJUSTED EFFECTIVE TAX RATE Effective tax rate 46.2 % 20.3 % 3.9 % 8.2 % 8.5 % (14.3) % 8.0 % 8.9 % Adjustments: Total non-GAAP adjustments (23.2) 12.2 29.4 21.8 18.3 43.1 22.2 25.8 Adjusted Effective Tax Rate(2) 23.0 % 32.5 % 33.3 % 30.0 % 26.8 % 28.8 % 30.2 % 34.7 % 26
CONTINUED (Margins are in %) Q3 2020 Q2 2020 Q1 2020 FY 2019 Q4 2019 Q3 2019 Q2 2019 Q1 2019 ADJUSTED OPERATING MARGIN Income (Loss) Before Income Taxes Margin (1.2) % (6.3) % (4.9) % (47.1) % (57.8) % (1.3) % (100.6) % (29.2) % Adjustments: Total non-GAAP adjustments 8.4 10.2 6.9 51.6 62.9 6.1 104.5 33.5 Interest expense 1.3 1.5 1.6 1.7 1.6 1.8 1.8 1.7 Margin for Adjusted Operating Income Before Adjustment for Divestitures 8.5 5.4 3.6 6.2 6.7 6.6 5.7 6.0 Divestitures(3) — — — 0.1 — — — 0.1 Margin for Adjusted Operating Income 8.5 % 5.4 % 3.6 % 6.3 % 6.7 % 6.6 % 5.7 % 6.1 % ADJUSTED EBITDA MARGIN EBITDA Margin Before Adjustment for Divestitures 11.0 % 6.5 % 8.0 % (35.1) % (45.4) % 11.1 % (88.8) % (17.4) % Divestitures(3) — — — (0.3) — — — (0.7) EBITDA Margin 11.0 6.5 8.0 (35.4) (45.4) 11.1 (88.8) (18.1) Total non-GAAP adjustments 2.5 4.3 1.1 46.2 57.2 0.5 99.1 28.0 Divestitures(3) — — — 0.3 — — — 0.7 Adjusted EBITDA Margin Before Adjustment for Divestitures 13.5 10.8 9.1 11.1 11.8 11.6 10.3 10.6 Divestitures(3) — — — — — — — 0.3 Adjusted EBITDA Margin 13.5 % 10.8 % 9.1 % 11.1 % 11.8 % 11.6 % 10.3 % 10.9 % 1. Average shares for the 2020 and 2019 calculation of adjusted EPS excludes 5 million shares associated with our Series A convertible preferred stock and includes the impact of the preferred stock dividend of $2 million per each quarter. 2. The tax impact of Adjusted Pre-tax income (loss) from continuing operations was calculated under the same accounting principles applied to the 'As Reported' pre-tax income (loss), which employs an annual effective tax rate method to the results and without regard to the business divestitures, the State of Texas litigation accrual, charges for amortization of intangible assets, restructuring, goodwill impairment and divestiture related costs. 3. Adjusted for the full impact from revenue and income/loss from divestitures for all periods presented. 27
Non-GAAP Reconciliation: Free Cash Flow and Adj. Free Cash Flow (in millions) Q3 2020 Q2 2020 Q1 2020 FY 2019 Q4 2019 Q3 2019 Q2 2019 Q1 2019 Operating Cash Flow $ 107 $ 74 $ (192) $ 132 $ 348 $ 18 $ (185) $ (49) Cost of additions to land, buildings and equipment (18) (19) (11) (148) (39) (33) (23) (53) Proceeds from sale of land, buildings and equipment — — — 2 — — 1 1 Cost of additions to internal use software (17) (17) (13) (67) (18) (12) (20) (17) Tax payment related to divestitures — — — 9 1 (1) 7 2 Free Cash Flow 72 38 (216) (72) 292 (28) (220) (116) Transaction costs — 2 1 14 1 1 9 3 Transaction costs tax benefit — — — — 3 — (3) — Texas litigation payments — — 118 118 — — 98 20 Adjusted Free Cash Flow $ 72 $ 40 $ (97) $ 60 $ 296 $ (27) $ (116) $ (93) The below footnotes correspond to the Cash Flow and Balance Sheet slide (Slide 12) (1) Refer to Appendix for complete non-GAAP reconciliations of Adjusted Free Cash Flow. (2) Total Cash includes $8M of restricted cash and Total debt excludes deferred financing costs. (3) Revolving credit facility and Term Loan A interest rate: LIBOR + 175 bps; Term Loan B: LIBOR + 250 bps. (4) Term Loan A includes EUR 230M, converted to USD conversion rates on September 30, 2020. (5) $592M of available capacity under Revolving Credit Facility as of September 30, 2020. (6) Capex refers to Land, Buildings & Equipment plus additions to Internal Use Software. (7) Net debt (total debt less adjusted cash) divided by TTM Adjusted EBITDA (not adjusted for divestitures). Adjusted ratio uses total Debt which excludes deferred financing costs. (8) Debt maturity amounts exclude $18M of capital leases and $(21)M of debt issuance costs and unamortized discounts. 28
© 2020 Conduent Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent Inc. in the United States and/or other countries.